“Adam Jackson AJ5 dealt with my enquiry and explained all the points I queried and I was happy with this experience. he was knowledgeable and explained points clearly without using jargon. Thank you.”
“Communication was good....I pre arranged Jessica Revis to contact me at a convenient time where everything was checked. The only thing that I didn't get all the information was over the Breakdown cover....I didn't realise it cost £20 for a call out and just thought it covered home start, roadside and onward travel and also wasn.t aware it was limited to 2 call outs. I only realised when I got my documents.”
“Communication was good....I pre arranged Jessica Revis to contact me at a convenient time where everything was checked. The only thing that I didn't get all the information was over the Breakdown cover....I didn't realise it cost £20 for a call out and just thought it covered home start, roadside and onward travel and also wasn.t aware it was limited to 2 call outs. I only realised when I got my documents.”
“LH% was very satisfactory. I can not however unlock the downloaded documents despite changing the password several times and exactly the same thing happened last year. I think this system needs reviewing.
I hope that LH5 will send me the documents by e-mail.”
“My customer service contact Laura LH5 was excellent she answered all my question quickly I felt in safe professional hands. I live in Doncaster and one of the main reasons I use One Call other than there excellent service and support is through there Doncaster Rovers Sponsorship.
A great company with excellent customer focus.
Regards.
Phil.”
“I found it so easy to contact Onecall to discuss my Home Insurance Renewal. I got straight through without being put on hold. The advisor who helped me (KB6) was very helphul, knowledgeable & polite. I was delighted that Kimberley was able to not only match another quote I had but beat it by over £20 .
I would highly recommend One Call to friends & family.”
“I found it so easy to contact Onecall to discuss my Home Insurance Renewal. I got straight through without being put on hold. The advisor who helped me (KB6) was very helphul, knowledgeable & polite. I was delighted that Kimberley was able to not only match another quote I had but beat it by over £20 .
I would highly recommend One Call to friends & family.”
“Very disappointed with what turned out to be a broker. I made it explicitly clear prior to taking out the policy I wanted to reserve the right to add my daughters onto the policy on a temp driver arrangement when they were Home from uni yet when I came to arrange this I was I could , I was furious and told them they were in breach of contract,I will not use not refer these to anyone else. Go compere must give the options.”
“The service i recieved from Jess was outstanding she first rang as a curtesy and left a message and then i think she could see i was having trouble online with my quote and left another message at this point i thought i could do with some help and rang her and to my surprise got straight through to her and she dropped every thing i sorted my insurance out straight away and explained where i had gone wrong with my online quote. I hope the rest of your staff are as good because she was a joy to deal with i normally talk to people by email but she put me at ease so much i would happily just ring in. Thank you Jessica.”
“The service i recieved from Jess was outstanding she first rang as a curtesy and left a message and then i think she could see i was having trouble online with my quote and left another message at this point i thought i could do with some help and rang her and to my surprise got straight through to her and she dropped every thing i sorted my insurance out straight away and explained where i had gone wrong with my online quote. I hope the rest of your staff are as good because she was a joy to deal with i normally talk to people by email but she put me at ease so much i would happily just ring in. Thank you Jessica.”
“I wanted a slightly more unusual policy for my home. Using One Call saved me a great deal of time and worry. Very professional service, and i would recommend them to anyone.”
“I was put thought to Kim on KB6 and she explained all the details and answered any questions that I had. I was cut off before I could finalize my transaction but I did phone back to find out the KB6 had tried to phone me back which I thought was nice.”
