“Helpful not pushy at all, great for explaining the hard to understand bits a real friendly down to earth person on the other end of the phone
Would recommend to everyone.”
“Had to wait too long on phone. and then the person on the other end of phone just read out what appeared to be from a sheet of what needs to be said.”
“very bad experience with one call made mistake your end said you would repay my money but said i had to wait six weeks still waiting 10 months later .would not recommend to my worst enemy.”
“I have returned to One Call to renew my car insurance. The whole process was made very simple by the agent LB6.
All the insurance info was e-mailed to me almost immediately and corrections were made swiftly by LB6.
Thanks.”
“The telephone waiting time is far too long. I had already gone through all the questions on line, but was asked them all again on the phone. Also I had previously downloaded the summary of terms for the policy, but there were gone over yet again on the phone.
The fact that your staff have to spend so much time repeating what has already been declared and covered is extremely time-wasting and explains why it takes so long to get through on the phone.
You really need to get much more efficient and eliminate all this repetition for both your and the customer's benefit.
The e-mail was from LH5.”
