“Diabolical company.
1.They misled me to believe there was full breakdown recovery by saying yes where others said NO or "Roadside Only". They did not allow viewing of details and immediately asked for £50 more for full recovery- which is what I wanted.
2. I had to cancel the policy when the car was sold. They promised £37 odd on the phone, said in writing they had said £22. I challenged this and they agreed, by email, £37. 8 weeks later they wrote to me saying they owed me £22. I threatened them with the Ombudsman and they agreed, again, £37. 4 weeks on I still have not been paid.
They are incompetent, unscrupulous and unreliable.
.”
“Have already written my thanks for the excellent service from One Call, but forgot to mention the refreshingly Polite, communicative and knowledgeable KB6. She was great and took her time in explaining everything to do with my cover. Thanks for your help.”
“Called One Call for a renewal. Was surprised (and a bit put back) to learn that I had to pay an extra £30 on top of the premium for my renewal, whether I cancelled and re-joined or just renewed. So I took my bat and ball home and said I would find another Insurance company. After a few days looking at different quotes (Some twice as expensive and other around the same price. But non cheaper (even with the £30 added).
On contacting One Call I was put through to a fabulous lady, who explained everything in detail and even though I completed my quote over the phone rather than on line. I was charged the on line price. Even the price was low. I was given virtually the same cover as that of the more expensive companies. On completing my policy it was sent to me by email almost immediately. While reading through the policy I realised I hadn't covered my self for Family Legal cover. I contacted One Call straight away and explained my problem. I was immediately put at rest and was able to get my extra cover (Obviously for extra cost), but without having to go through all my bank details again. I was also very pleased by the way One Call staff take your card details. The numbers of the card and the security number are all done by touch key to protect your card from fraud. (Great system). I have been very pleased with One Call from start to finish and would recommend them to everyone.”
“LC1 was the customer service lady that I spoke too. Her service was excellent as well as being polite and made everything clear and easy to understand. Thank you very much keep up the good work One Call.”
“I dealt with AE2. This policy was far cheaper than my previous renewal policy with another provider. I found the on line service easy to use and a telephone query quickly answered by a UK call centre (a huge recommendation in itself).”
“I spoke to Laura Hulley (LH5) to arrange buildings and contents insurance. She was very thorough and helpful, and the cover was arranged quickly and efficiently.
Also, some specific questions about moving house were answered very clearly, and I was very impressed with the flexibility offered on administration fees associated with moving house.
Reuben O'Dea
Nottingham.”
