“I have returned to One Call to renew my car insurance. The whole process was made very simple by the agent LB6.
All the insurance info was e-mailed to me almost immediately and corrections were made swiftly by LB6.
Thanks.”
“The telephone waiting time is far too long. I had already gone through all the questions on line, but was asked them all again on the phone. Also I had previously downloaded the summary of terms for the policy, but there were gone over yet again on the phone.
The fact that your staff have to spend so much time repeating what has already been declared and covered is extremely time-wasting and explains why it takes so long to get through on the phone.
You really need to get much more efficient and eliminate all this repetition for both your and the customer's benefit.
The e-mail was from LH5.”
“Extremely easy efficient and painless experience and advisor AG3 explained all queries about home insurance to cover every issue I raised, both succinctly and clearly. Would highly recommend to anyone.”
“I had a competitive renewal quote in plenty of time before the renewal date so I could check it was still competitive. Having decided to renew I realised that the card you had was out of date so rang to renew on another card. I spoke to Laura Hulley (username LH5) who was very pleasant and helpful and dealt with the renewal and any questions I had professionally and pleasantly. A good product with good service.”
“The service was fine though I had to come back with some of the other quotes to get the premium reduced to be in line with the best of the other companies.”
“I have now been with One Call for my house and content insurance for 3 years and have found them to be very competitive, professional and excellent customer service when contacting them. I would recommend to One Call to anyone as a first class organisation who will go the extra mile to help their valued customers.”
