“KB - Excellent service and very clear with instructions. Looked into all the questions asked and provided policy very quickly. - Would recommend this broker for your insurance needs.”
“Renewing my policy was easy, renewal premium competitive and had to call as I was emailed to say my payment could not be processed automatically. When I called I was assisted by AJ5 who explained that my card had likely been renewed since I paid my last premium, he talked my through the simple process of completing my renewal on the telephone and my document link was emailed the same day.”
“Very good, clear and smooth new policy. spoke with SW1 at One Call who was very professional. Very easy to set up the policy and great to have a UK call centre. My call was answered quickly.”
“Adam Jackson AJ5 dealt with my enquiry and explained all the points I queried and I was happy with this experience. he was knowledgeable and explained points clearly without using jargon. Thank you.”
“My customer service contact Laura LH5 was excellent she answered all my question quickly I felt in safe professional hands. I live in Doncaster and one of the main reasons I use One Call other than there excellent service and support is through there Doncaster Rovers Sponsorship.
A great company with excellent customer focus.
Regards.
Phil.”
“I found it so easy to contact Onecall to discuss my Home Insurance Renewal. I got straight through without being put on hold. The advisor who helped me (KB6) was very helphul, knowledgeable & polite. I was delighted that Kimberley was able to not only match another quote I had but beat it by over £20 .
I would highly recommend One Call to friends & family.”
“I found it so easy to contact Onecall to discuss my Home Insurance Renewal. I got straight through without being put on hold. The advisor who helped me (KB6) was very helphul, knowledgeable & polite. I was delighted that Kimberley was able to not only match another quote I had but beat it by over £20 .
I would highly recommend One Call to friends & family.”
“The service i recieved from Jess was outstanding she first rang as a curtesy and left a message and then i think she could see i was having trouble online with my quote and left another message at this point i thought i could do with some help and rang her and to my surprise got straight through to her and she dropped every thing i sorted my insurance out straight away and explained where i had gone wrong with my online quote. I hope the rest of your staff are as good because she was a joy to deal with i normally talk to people by email but she put me at ease so much i would happily just ring in. Thank you Jessica.”
“The service i recieved from Jess was outstanding she first rang as a curtesy and left a message and then i think she could see i was having trouble online with my quote and left another message at this point i thought i could do with some help and rang her and to my surprise got straight through to her and she dropped every thing i sorted my insurance out straight away and explained where i had gone wrong with my online quote. I hope the rest of your staff are as good because she was a joy to deal with i normally talk to people by email but she put me at ease so much i would happily just ring in. Thank you Jessica.”
“I wanted a slightly more unusual policy for my home. Using One Call saved me a great deal of time and worry. Very professional service, and i would recommend them to anyone.”
“I was put thought to Kim on KB6 and she explained all the details and answered any questions that I had. I was cut off before I could finalize my transaction but I did phone back to find out the KB6 had tried to phone me back which I thought was nice.”
