“I spoke to Layla LB6 and found she was extremey helpful, friendly and polite and made the whole process very quick and easy. I received all my tx messages and e-mail confirmations within minutes of putting the phone down!
Would definatly recommend
.”
“The lady Layla Beaumont(LB6) who dealt with me had a great phone manner, she was very polite and very clear, talking in very plane English making it easy to understand. There was no doubt in my mind she was selling me a great policy.
Thank you Layla :).”
“Helpful not pushy at all, great for explaining the hard to understand bits a real friendly down to earth person on the other end of the phone
Would recommend to everyone.”
“I have returned to One Call to renew my car insurance. The whole process was made very simple by the agent LB6.
All the insurance info was e-mailed to me almost immediately and corrections were made swiftly by LB6.
Thanks.”
“The telephone waiting time is far too long. I had already gone through all the questions on line, but was asked them all again on the phone. Also I had previously downloaded the summary of terms for the policy, but there were gone over yet again on the phone.
The fact that your staff have to spend so much time repeating what has already been declared and covered is extremely time-wasting and explains why it takes so long to get through on the phone.
You really need to get much more efficient and eliminate all this repetition for both your and the customer's benefit.
The e-mail was from LH5.”
“Extremely easy efficient and painless experience and advisor AG3 explained all queries about home insurance to cover every issue I raised, both succinctly and clearly. Would highly recommend to anyone.”
“I had a competitive renewal quote in plenty of time before the renewal date so I could check it was still competitive. Having decided to renew I realised that the card you had was out of date so rang to renew on another card. I spoke to Laura Hulley (username LH5) who was very pleasant and helpful and dealt with the renewal and any questions I had professionally and pleasantly. A good product with good service.”
“I have now been with One Call for my house and content insurance for 3 years and have found them to be very competitive, professional and excellent customer service when contacting them. I would recommend to One Call to anyone as a first class organisation who will go the extra mile to help their valued customers.”
“After navigating the telephone menu, perhaps the renewal option should be clearer. the telephone staff were very efficient and helpful especially KB6. All done in less than 5 minutes.”
“KB6 was more than willing to look into our renewal and find a more competitive price, as I found my cover cheaper else where. Fast transaction, pleasant telephone manner, listened to my queries and swiftly answered them.”
