“DO NOT RENT FROM 360 BLUE - THEY DO NOT CARE!
119 Dunes Estate Blvd, Seagrove Beach - we always rent from VRBO and did so again but somehow 360 Blue got the lease. We selected this home because it advertised access to a private beach through a gate across the street. Bringing 5 grandchildren ages 5 and under, this was critical. Upon arrival, we were denied the gate code and told by 360 Blue that the neighbor no longer allowed gate access. Shelby at 360 Blue was going to check into this further and NEVER called us back, despite numerous phone calls daily. We had to cart the 5 babies in the golf cart but were stopped by the Sheriff who said it was against the law for them not to be in car seats!
360 BLUE DOES NOT CARE BECAUSE THE HOME WAS PAID FOR BEFORE ARRIVAL. NEVER AGAIN WITH 360 BLUE!”
“Do not rent from this company! Their customer service is terrible! We rented a property for spring break of 2020. We were emailed by the company that they would be refunding our money since, due to covid, we could not come for spring break. Then, later were informed that they changed their minds and would not refund our money, but would only issue a credit. Well, obviously we could not use it for months. Now, that we finally are trying to use it, everything is booked up for the summer. They will not extend in further so that we can use it. We have been so disappointed with this experience! Any time we email, we just get the standard response.
They definitely do not try to take care of their customers. I have since heard all negative reviews from the many friends and neighbors I know that go to 30A multiple times a year and now no longer want to rent through this company.
Brian & Angela Lewis”
“Please do not rent with this company .... we received an email stating that the property was no longer available prior to our trip!!! The house was sold .... problem is the house sold prior to our payment to them for the house !!!! They will not answer the phone and we have not received our money back !!!! I think this illegal!!!”
“I would not recommend this management company 360Blue or Kathy Simpson Properties who uses them. I had booked the property 166 Seacrest Drive through Benchmark that was sold and purchased by Kathrine Simpson 3 weeks prior to the departure. Kathy promised to rent it to me through her real estate agent Missy Ormand of Engel and Volkers 30A because, according to her real estate agent the owner refuses to work with Benchmark so Benchmark was canceled my stay. In a voicemail from Kathy’s agent I had a verbal commitment she would rent to me under the same terms https://drive.google.com/file/d/1pLNLnH5X50nea73LItse-nOV1afkztYv/view?usp=drivesdk Once it was under the new management company 360Blue they rented 166 Seacrest Drive the morning they called to set up my rental and refused to cancel that booking. Jamie Tipton of 360Blue said her client she rented it to was paying $2000 more than my agreement was for. Lisa Rondon of 360Blue represents the new owner’s property 360 Blue never communicated with me. Aliza Sotnikoff, 360 Blue Director of Guest Relations stated in an email:
Ashley Horsley, owner of 360Blue, “has forwarded your email over so that we could properly assist you with this matter. First, I would like to apologize for everything you have gone through in regards to your reservation as I know it is very stressful so close to your arrival date.
I know you have spoken to many people about this reservation so I have been made fully aware of the situation at hand. Unfortunately, since the previous rental company cancelled and refunded your reservation prior to 360 Blue being involved, there was no way we could have held the dates or created a reservation for you, as we didn't know about your prior booking. I understand you had spoken to the realtor in regards to holding your original dates but unfortunately the realtor can not make decisions or create reservations on 360 Blues behalf. There was clearly a lack of communication between parties which caused you some unexpected confusion. Unfortunately, since that specific home is already booked for those dates and we do not have anything available, I am happy to look at options for other dates should your schedule be flexible. There also might be availability at The Pointe in Inlet Beach, please follow the link provided to check on availability or you can give them a call as well. https://thepointeon30a.com.
Again, I am very sorry that this has happened to your family and please know that we do have our purest intentions in mind. With that being said, I do apologize that we can not offer you a different solution at this time.”
We booked this property 4 months in advance of traveling. While I understand properties get sold this is no way to manage the transaction. No one made sure our booking was transferred . My family was so excited about this trip and trusted Kathy’s agent, Missy Ormand. I believed 360Blue would stand by one of the mottos on their website:
“we will always value integrity over self interest by treating people right and providing the best solution - even if it means forgoing our profit. We know that popular decisions are not always the right ones and the right decisions are not always popular. However, doing the right thing and staying true to our core values will always take precedence.”
Wow, I would love to say 360Blue did the right thing, but they did not. A verbal contact is a legally binding agreement. Missy Ormand asked that I send my contact and verbally committed on behalf of her client. All parties were made aware of this; all parties are guilty of breaking it. Our family was treated like a transaction over human beings and there were no comparable properties available 3 weeks prior to our departure. My daughters are in tears because they looked forward to being with their grandparents. We are all left in tears over $2000 higher rental Jamie Tipton got someone to pay.”
“The home we selected looked NOTHING like the pictures. It was dirty and had not been cleaned in some time. Our only remedy, upon arrival w entire family, was to select another more expensive home. 360 claims they â€?compedâ€? their commission. The new home was great but a terrible, la$t minute experience$$$$.”
“We had booked this place in July 2017, then the management company changed to 360 Blue. I confirmed that the property was still available with the new company and they assured me it was. Then is Dec. 2017 (with 3 months before the trip) I got notification that the property had been sold and was no longer available. The management company offered another place which was very substandard for the money we were paying. It felt like a bait and switch. We canceled our reservations and had to find another place to stay.”
“Our house was not up to par and we received very slow, if any, response from the 360 office. They were more than difficult to deal with, and we would not want to rent from them again.”
“Terrible experience with 360 Blue. Unit short one bicycle and was told I would be charged $50 fee, no parking passes or beach access passes. Spent first morning correcting 360 Blue mistakes. Two requests for a manger follow up and of course no response. Never using 360 Blue again even if it means not returning to a place we love to visit.”
“The house was beautiful, but the furniture showed excessive wear. We had NO hot water on the second floor. Gorgeous hot tub was never used because of NO hot water. Television would only show the Velocity channel. Perfect for the guys, but the girls weren't very happy.”
“Management company was unresponsive to requests to speak with the property manager after a fan fell in our rental - rendering one room uninhabitable. We asked to speak with the property manager from 360 Blue after the incident and received NO response until one week after our rental ended. Additionally, the unit was VERY dirty upon arrival. Great location, but I feel bad for the owners of the unit who hired this rental company. They clearly are not providing them service equivalent for the fee i am sure they are charging.”
“horrible experience, even though I complained about this several times, no one has ever bothered to call me back. We had smoke detectors going off in the middle of the night, cockroaches all over the 1st floor and thick, black mold on the outdoor patio. By far the worst experience to date and this is our 4th year vacationing in Watercolor. Probably won't be using 360 Blue--I really think that your staff is very inattentive to customer's needs. We spent a small fortune for a 1 week stay and were beyond disappointed.”
“Our family has been to Water Sound for several vacations over the years and always had a wonderful time. Unfortunately, since 360 blue took over rental properties in this area, the experience has gone completely downhill. We rented a large home on 151 coopersmith lane for our spring break this year. A couple of the criteria we used to choose a home were to have a golf cart included, heated pool/hot tub and a garage. As you are no longer allowed to rent your own golf cart in this community, this really is a nice convenience. We compromised on a better location to have these amenities. I imagine this house was lovely at one point but it can now be best described as tired; it just hasn't been well maintained. In addition to the less-than-stellar condition of the house, we were disappointed by a number of things: 1. Our golf cart would not turn on and had several flat tires 2. the garage keypad was broken so we couldn't access the garage at all 3. the "hot tub" would not heat up (it turns out it is a "sitting tub" rather than a hot tub...really?) 4. several of the bikes provided by 360 blue were damaged and 5. all of the rugs in the kitchen had been removed and left with itchy rug pads. We called 360 blue and of course, they blamed the previous guests and assured us they would try to fix everything. We offered to change properties but they were all booked for the week so that was not an option. It took numerous phone calls and half our vacation to get some (but not all) of these amenities repaired. The garage keypad was fixed after several days, the golf cart wasn't repaired for half the vacation, the rugs were never returned and of course the "sitting tub" could not be heated above the pool temp. Given that we chose the house largely for these features, we were pretty upset. 360 blue did offer to reimburse us for the inconvenience. They settled on a $300 discount off of our $7580 rental. If you are considering renting with 360 blue, consider if you would be satisfied with this experience and resolution.”
“When we arrived the place smelled like boiled crab, called 360/house keeping, they came and mopped then left. House still smelled like crab. Day 2 still horrible cooked crab smell, called 360 and complained again. Housekeeping returned and sprayed deorderizer that FINALLY helped. Go to take a shower and found left over soap from previous renters! Ugh, had to call again. It was so annoying I had to buy air freshener the first night to try to get rid of the crab smell then had a dirty shower. Honestly I don't think 360 really cared about any of the issues. The value for what I had to pay, for the rental did not add up. I was pretty upset and 360 made little effort to make up for it. I'm not kidding about the crab smell. The previous renters must have had a shrimp/crab boil. It was putrid. Oh yeah and and the place was not ready by 4pm as promised. Dirty linens from previous renters still on the porch for hours after we arrived. The 360 experience??? I think not.”
“When times are good - everyone seems like they're doing a great job. It's only when there is conflict or issues a great company is shown. That said - please do NOT rent with 360 Blue whatsoever. Please - whatever the price increase or difference in amenities - will not equal to a bad rental company that lies and doesn't represent the rental units accurately. We have several very bad experiences with this company and finally need to tell the story. Trust me - all the favorable ratings for this company were for visits that NOTHING went wrong. If that's you - you shouldn't have car insurance either - as nothing bad will ever happen. Renting from this company is a very bad decision.”
“Terrible customer service. Never returned phone calls. House was dirty and disgusting upon check in and did bare minimum to remedy it. Unreasonable with requests we made. Zero communication of changes they made within the resort such as amenities- why no camp? Why no access to adult pool? Why in the world did Fish Out Of Water completely change? Too much to write. Have rented in watercolor for 10 years and will not go back if 360 Blue in charge.”
“Rented a $10,000 property in Rosemary. House was supposed to have Wi-Fi but it never worked the entire week. We contacted 360 Blue they sent out a repairman but with no result. We took Sonos equipment and other amenities that rely on Wi-Fi to enjoy on our vacation. They Suck...”
“The house experience was less then advertised. The pool area that was closest to the house, and one of the reasons we rented, was closed. This forced us to use the main pool which was way over crowded, and the walk on the beach to a vacant area was close to a 1/4 of a mile. With chairs and children almost on doable. The other pools at water sound, were not available to us, â€?because we rented from 360â€?. The house refrigerator was broken, and we lived with a beer refrigerator in the living room for the whole week.”
“The home that we rented was not as pictured. The loft area was above the den and you had to walk through this area to get to the Master Suite. The downstairs bedroom did not have a closet so you had to walk out into the hall to use a shared utility closet. The home was not as pictured and when we tried to move the staff at 360 could not move us because the home owner would lose money. We have rented with 360 many times and I was very disappointed in the poor customer service and the way that we were treated.”
