“They didn't have the cassette I wanted but accommodatd me as best they could by offering me the next model up at a significant discount. You can't beat that for service. Very impressive.”
“I ordered a set of 'JetBlack Flat Out Black MTB Alloy Pedals Black' (SKU: JBPA-0703-BK) as a replacement to the standard plastic pedals on my bike after one of them broke. They arrived quickly and were well packaged. They look great, and feel great under foot. I'm very happy with them.”
“I am so pleased with the overall experience at 99 Bikes Prospect SA. I have nothing but good to say about the team and the way they treat you as a VIP. I have bought two bike's now plus many accessories as well as getting bike services. Can't recommend them highly enough.”
“Hi I recently bought a bike from your Lidcombe store. After one week the bike had issues. We were told to bring the bike in and book an appointment so we can fix the bike. We did. We were told that they are fully booked out until January. There was no reassurance. No customer service. No nothing. I am very disappointed. I would like the bike fixed or even replaced because my son never really got to do anything with it. Can someone get in contact with me in regards to this matter. Thank you”
“I purchased the wrong item for my bike, had to return it for refund. The customer service team replied to me promptly and helped me organise it all. Great service! Thanks 99 bikes”
“Very fast, online service, Ipswich shop flash response, phone call order ready for pickup. Very good advice on other matters on same call. True service from a true business. Thanks 99”
“Extremely nolagable and friendly service. Dealt with a gentleman by the name of Jayin @ the Brookvale store. The guy is an absolute legend! Pay rise his way for sure. Or get him in the big office!!!! Nothing was a drama and went above and beyond to help us??. Kind Regards Darbs”
