“Tried to get replacement battery for my wife’s Velectrix bike sold at same store about 2 years earlier. No record of sale No chargers , no batteries for sale Staff claim this has never happened before , no ones batteries have ever failed apparently Be warned if you buy an electric bike from there they do not stock spare batteries or chargers which leaves you in a difficult position if and when either of those components need replacement I ended up having to buy second hand parts from Gumtree. My experience with lithium ion batteries are that eventually they wear out as in phone laptop etc not having spare batteries and chargers I find inexplicable really .”
“Had to go to store three times to collect order. I ordered a bike and lock for click-and-collect. I went to the store after I got the text message saying my order was ready for pick up. After waiting in line they told me my bike wasn't ready but I could have my lock. The next day I got another text to pick up my bike. The guy at the store told me it was ready the previous day, they just couldn't find it. Take my bike home and realise the lock is missing the fasteners as described online. Again I had to go back and line up, then they gave me the missing piece. Such a waste of time.”
“Recieved a text to say my order was ready. When i got there, I had to wait inline for 45 mins only to be told that the text shouldnt have been sent, and they werent sure who sent it. Finally got my order a few days later.”
“Worst experience of my life! Was yelled at by a staff member for not wearing a mask outside the store, even after explaining my reasons to another staff member. Was left very shaken and upset. Wouldn't recommend this place to my worst enemy...”
“Website said they had it in store...travelled an hour by public transport...they didn't have any wethepeople bikes whatsoever..guy behind the counter said it was my fault because I read the website wrong...wtf ! See screenshot below..did not give a sh*t about the customer..just plain arrogant
Have spent thousands at 99 bikes....not another cent ...”
