“Mountain bike stand was loose. Steering wheel wasn’t aligned with front wheel. Bell was fit in Center of steering wheel and not close to the handle with brakes. No one contacted me for my first free service.”
“When I ordered a packrack with the bike I expected it to be installed when I collected the bike. It was not and I had to wait four days for parts for installation to arrive from another branch. The bike does a good job at its price point and even better when the 2021 model was 40% off the price of the 2022 model!”
“I have attempted to contact the store where I booked a bike service a number of times. I get bounce-back emails saying you have received my enquiry and will respond but never an actual response. So my bike remains unserviced but you are now sending me surveys to rate my service. Pretty frustrating and pointless.”
“I purchased a new bike and the staff member didn't set up the air fork suspension for me, nor did he even give me the service envelope with the manual in it! He just gave me my bike and that was it. No mention of future servicing or anything in regards to after sales support etc. I only know this as I took my new bike in to my local store yesterday in Osborne Park as it was making some weird scraping noises. The staff member was amazing in going through everything with me – how it should have been done when I purchased my bike. Very poor customer service from your Joondalup store! I also complained online and received no follow up from this store.”
“I bought a kids bike through click and collect. Even After reviving the message that it is ready when I reached there it took them an hour to bring it out of the workshop. Even then there were issues with brake adjustment, stand adjustment, the rear wheel was loose and something as small as tyre pressure was not checked. Had to take it back into workshop to get these addressed and even then it was not acknowledged by the technician that it should have been tested before delivering a new bike. Overall the experience was quite poor.”
“They Cant fix my legally 20inch folding electric fatbike not even for a possible disc rotation and brake pads adjustment. Due to Government regulations?! No wonder this country is so behind. With its dumb ebikes regulations which dont work anyway. They need to change that sooner or later. Dont tell me theres a store policy which said they dont work on repair bikes which customers dont buy from their store?!!! Absurd. Misleading advertising “bike repair”!! Where else can they go?! Need to change about that.”
“Ordered two items mid January, and still waiting on delivery of one item. Both items when ordered showed as in stock and available for delivery. When the first item arrived the order showed as complete online. I contacted the online chat and was told the warehouse considered this order complete. I then contacted customer service who could not provide an arrival time, and suggested that I go to my local store where it was available to purchase. I could then return my package once it arrived. So the resolution by the customer service was to spend more money, and my time to solve the situation. I then had to call another customer service person to be told they could not tell me when I would receive the item and that it was because of the shipping delays. I still have not received my item. I have been provided a tracking number, and expected delivery is stated as Feb 8th. However there may be delay in delivery. Really disappointing, and I will not be purchasing from this company again. Instead I will pay a little extra to my local bike Store. FYI - I have recently purchased a new road bike…… not from 99bikes”
“Upon purchase, the bike got a safety check in the marion, adelaide store. A couple of weeks later when i go to ride the bike, i notice the front right brake pad is missing. Front left brake pad is in place. What sort of a safety check doesnt check the brakes..... Total shambolic”
“The stem was over tightened and the bolts snapped on my first ride, almost seriously injured myself and left me without transport. Contacted the store just for a replacement and had to constantly chase up the issue to get a replacement. Eventually it was sent via post and took a week to arrive, and when it did there were no bolts to install it. I was pretty done at that point and just visited another bike store and had them install a new stem.”
“The item wasn't delivered via Parcel Express as noted on website sale. Further correspondence via email, snail mail, google review and the help@99bikes address has not been responded to let alone acknowledged.”
“we made an order and were not notified of its arrival, after 2 days of calling with no answer we finally got on to them to be notified the order had been lost.”
“Rim spokes End of last year two spokes broke off. After a phone consult with the shop I was told lead time would be 1 week and cost around $150 First it took 2,5 week to have the spokes replaced (xmas and NY eve), upon collection I noticed silver color spokes have been mounted instead of the black ones. This is a major no no and this should not have happened to start with. Meanwhile the rim is back to their supplier and almost 4 weeks later I still haven't got my rim back. I do have to say the shop was helpful to give me a replacement rim for the time being however this is also the least that could have been done in this circumstance”
“Terrible click and collect. Was told I had collected scooter when I had not even received a text from them. Terrible customer service. We were made to feel we were criminals wanting scooter for Christmas. Would never purchase of these guys again.”
“Ordered online but never received an electronic receipt for my purchase which means I will have to call them back to follow this up. Day of pick up the guy was rude and didnt seen to care about my order.”
“Used clock and collect hoping to skip the queue, but they make you wait in line for 40mins with other customers buying bikes and spending 30mins with sales rep. To make things worst, customers just buying things were able to skip the queue too while I had to wait for counter. Click and collect was for a bunch of gels, would have taken 30seconds.”
“Only spent $50 online to be picked up at the Capalaba store. Close to 2 months later, still have not received my purchase. Have not had a phone call, have not had a text message, have not had a message left on a missed phone call. Have not even had an email. And I know you have my email, cause I'm answering this review, and I receive daily sales notices. You may as well broke into my house and stole my wallet. The worst service by anyone I've dealt with in any service, that includes the telcos. Extremely hard fail No I won't be picking it up at my earliest convenience. They have my address, they can deliver it free of charge at thought earliest convenience.”
