“Booked for a service at browns plain. When I arrived to drop bike off I waited for almost 10 mins for someone to service me. Was told it will take a week for my bike to get service when usually it’s a same day turn around. Gave them direct instructions what needs replacing and when I went to pick up. Only a service was done and nothing was replaced. I told them and they said they will get back to within a few days. It’s been almost 2 weeks and still haven’t contacted me. Rather go for the extra drive to Indooroopilly or macgregor store.”
“Poor online experience, sent the wrong item which I swiftly returned to get it exchanged for the right item. Followed up twice, including to let them know returned item was received but no replacement, no communication and now a delayed refund. Absolute junk. Mistakes happen and that's ok, but that's when you find out about a company's customer service, went from bad to worse! Lots of other options out there. Won't be back.”
“Please don't hesitate to contact me 99 bikes I don't understand why you could not ring or send me a message for over a month letting me know you could not get a bike chain i ordered earlier maybe your online stock system is not updated when I ordered you had stock then nothing thanks for refund don't think I will be ordering again anytime soon I have the chain now got it for China same I had to get it at least I saved money and lost time”
“we made an order and were not notified of its arrival, after 2 days of calling with no answer we finally got on to them to be notified the order had been lost.”
“They Cant fix my legally 20inch folding electric fatbike not even for a possible disc rotation and brake pads adjustment. Due to Government regulations?! No wonder this country is so behind. With its dumb ebikes regulations which dont work anyway. They need to change that sooner or later. Dont tell me theres a store policy which said they dont work on repair bikes which customers dont buy from their store?!!! Absurd. Misleading advertising “bike repair”!! Where else can they go?! Need to change about that.”
“click and collect is an offesive process. i get we are in a lockdown but the toxic service and spirit from the team is unhelpful. South Melbourne branch i had to attend twice and no-one answered the phone for 15 minutes even though they could see me outside. i had to travel there twice to collect my purchase. when i finally was provided my goods i was told to stand back even though i was 2-3 mtrs away from the staff member. inside they are all chatting with masks below chins. just nonsense.”
“Unfortunately with Covid lockdown, I did not have a chance to test ride my new MTB. Using the online sizing guide I was able to estimate that an XL would be my best fit. Now with a couple of rides undertaken I realise I should have gone for a Large. Over 2 weeks I have rung the Lidcombe store a dozen times, both sales and service, to arrange a swap within the 30 day limit. They have not answered once! Even an email sent through the website has gone unanswered. I understand that they are very busy but not answering their phones over a 2 week period is ridiculous. Sorry, I'm not one to complain usually but this is not good enough.”
“Well I've ordered from a local shop, which said they had the product in stock, but it was shipped from another state over a week ago, and it still hasn't left the state.. it would have been easier to risk getting arrested and visiting the shop and purchasing in person..”
“Mountain bike stand was loose. Steering wheel wasn’t aligned with front wheel. Bell was fit in Center of steering wheel and not close to the handle with brakes. No one contacted me for my first free service.”
“Purchased via Internet. Received order confirmation. Went to store and waited over 1/2 hour too be served. Order could not be located despite me showing phone receipt. Eventually goods were produced. As I was only the picking up for my grandson I assumed they were correct.Unfortunately for me they had picked the wrong tubes. This involved another 70k round trip and another wait to have the goods replaced with the correct items.Totally unsatisfactory and expensive experience.”
“Upon purchase, the bike got a safety check in the marion, adelaide store. A couple of weeks later when i go to ride the bike, i notice the front right brake pad is missing. Front left brake pad is in place. What sort of a safety check doesnt check the brakes..... Total shambolic”
“I ordered fox shorts. I think the sizes are for kids. Ordered 36 and the shorts are tiny. All my other pairs of shorts are 36 and fit fine. Had to give them to my son.”
“I'm disappointed... I paid over 400 bucks fir my sons mongoose and it came looking like it had been out prior to a previous owner. And they stacked it and there were scratches and marks all over the bike. I don't get to see my boy often and to have this happen was a tragedy... Im really disappointed Gavin Grinsted 0482 982 868”
“Ordered online but never received an electronic receipt for my purchase which means I will have to call them back to follow this up. Day of pick up the guy was rude and didnt seen to care about my order.”
