“The product first provided to me was incomplete so I returned to the counter. Luckily there was 1 more available. Unfortunately the item was incorrectly labelled, made for rim brakes not disc. That wasn’t apparent until I got home so I’ve made do, but disappointed with this level of service.”
“I have made two queries at 99 Bikes Castle Hill in one week in which both instances were actioned within half an hour each. I would like to commend this store with the way they attend to their customer’s needs in a very timely manner, exceeding expected response time. A thumbs up to both Chris and Phillip in handling my queries leading to my recent purchase of a Wahoo Kickr Snap indoor trainer and a gift voucher as a 99 club member. I have also posted this exact comment on Google review.”
“The Click and Collect system was super fast and although there was a line, it moved quickly and I did not have to wait too long to receive my item. Same day as I ordered it”
“Very helpful and good staff, gave great advice when choosing a bike. Unfortunately my bike was delayed but staff helped me to decide on a different one which arrived earlier.”
“Staff were very helpful answering my questions on first contact. Made it very easy to make an online order which was collected within a couple of days.”
“Website says click and collect 4 hours. I went to the store 5 hours later and still not available. After speaking on the phone to the clerk and looking at him through the window, I said I want a tyre, they are there on the shelf right next to where you are standing, to be told I’d have to wait in order of preference. 27 hours later my tyre was ready. Couldn’t ride to work the next day had to Uber it. A $13 tyre turned into a $47 ordeal. Awesome.”
