“Brought my bike in to have it serviced. When I came back to pick it up, bike was covered in sawdust. I took it home to clean it, only to find that the fork had been scratched / chipped in two placed during the service. I had to bring to bike back to have the damage assessed, and was offered a $50 gift card for the inconvenience. Initially, the workshop had tried to buff out the damage they had made, but the dents were sufficiently deep that the repair was not effective. Having insistent the damage needs to be repaired properly or the fork be replaced, I left the bike with the shop again. The fork was then replaced, however, in picking up the bike, the dust cap and wheel tool were missing. Coming home, the brake lever had a fair bit of brake fluid spilled inside it (from when the fork was being changed over). This was overall sloppy workmanship. After all that, the store then informed me that, because I had asked for the fork to be replaced, the $50 voucher was being revoked. Overall, not a positive experience.”
“Spoke to Lewis at Stanmore sent email which got no response only when I called several days later did Lawrence respond. Ended taking my business to the 99Bikes store in Alexandria who were much better.”
“Firstly, after I bought my Azur headlamp/tailamp pack, it said fully charge before first use. I rang to ask a question on how do you know when it's fully charged. The girl didn't know but promised to try find out and ring me back. She never rang back. I had to ring again several days later. Secondly, I had to ring about 8 times because the phone went unanswered. I ended up taking Option 2 Service, who answered straight away. I was then transferred and the guy then answered my question for which I was awaiting. Thirdly, the instructions on the Azur pack were very minimal and only just helpful but not much.”
“I had to follow up three days later and revived a reply saying the order was ready for pickup. I had to wait 20 mins as they could not find the order when I went to pickup my order. They finally gave me a piece off the shelf as they had no clue about what was going on and where to look for my order.”
“I had to follow up three days later and revived a reply saying the order was ready for pickup. I had to wait 20 mins as they could not find the order when I went to pickup my order. They finally gave me a piece off the shelf as they had no clue about what was going on and where to look for my order.”
“Way too long to get a bike that was available in sydney, i had to call several times customer service to finally have a competent guy on the phone that has done all his possible to get the bike delivered 2 days after. But it took more than 2 weeks instead 3 days. I will never order to 99bikes again”
“As is normal prices and dispatch time was very good BUT packaging was very poor. Box that items were packed in was of very poor quality and as a result was split when received. Part of the order included a small 3 oz bottle of chain lubricant of which cap had not been taped for transport. Though the bottle was placed in a zip seal plastic bag, lubricant leaked out of bag and some lube was lost in transit. Hopefully 99bikes will read this review and then act to seal tops of lube bottles with either duct or insulation tape to significantly reduce the potential of leakage.”
“I recently purchased a brand new mountain bike on line from 99 Bikes to click and collect from their Capalaba store. Due to a few issues I was unable to pick it up myself and had my brother in law collect it. When he got there, he received the bike and took it out to his ute. As he was loading it, he noticed the bike was dirty, had numerous scratches all over the frame, handle bars and seat, and was definitely NOT a brand new bike. After a couple of calls and photos sent to me, he returned the bike to the shop. I ended up speaking to the associate who was dealing with the sale and after a brief discussion he agreed the bike was not new and likely to be a returned one. The associate could not offer the same bike in the time frame I needed it but did offer a similar bike at a discounted rate. Whilst I appreciate the service provided once the issue had been identified, I find it very hard to believe that no one bothered to check the bike when it was delivered to the store and no one bothered to check the bike was in a saleable condition as advertised before it left the store. I was lucky that my brother in law is an experienced bike rider and noticed the poor quality of the original bike. I will not be using 99 Bikes again.”
“The ordering process, and notification of availability to collect from my local 99Bikes store was great. I then collected my product and the service in-store was fantastic. But, I got my product home and realised that something was wrong with it (it was the correct product) and that it wouldn’t allow me to attach my front light as it should. I messaged the local 99Bikes store and advised them, and asked could I exchange it for another of the same product as this one seemed faulty, and I haven’t heard back from them. I sent my message 3-4 weeks ago, so pretty poor response from 99Bikes at Brookvale…”
“Did a click and collect in the morning, called in the afternoon to see if I could pickup. The bloke was rude and said if I hadn't received a msg then it's not ready.. I ask if he could check it the tyre was in stock as stated on the website. It was like he didn't care, sorry to bother you Kawana store, I'll take my business and everyone I know to the store down the road...”
“Shipped item quickly but sent dozens of emails asking for a review AFTER I unsubscribed. Contacted their team, as they suggested.. still get slammed with emails.”
“The product first provided to me was incomplete so I returned to the counter. Luckily there was 1 more available. Unfortunately the item was incorrectly labelled, made for rim brakes not disc. That wasn’t apparent until I got home so I’ve made do, but disappointed with this level of service.”
“I ordered the Wahoo Bike for $6k. I specified that it be left at my front door, one floor up and at the front of the unit block which is about 20 metres from the street. Despite this it was left just off the street path, ground level next to the bins!”
