“Was blown away by the friendliness of the two female staff. I had bought online a jacket that was a little smaller than i thought, so i went back to get a larger one, and one of the ladies went to get it with a warm smile. Also their professionalism was top notch. Kudos to them. Apologise for not knowing their names but they know who they are! Thank you kindly.”
“I am really happy with my purchase. Great price, customer service and delivery, one of my best experiences purchasing a product. Thank you 99 Bikes!! I will be back.”
“Brought my bike in to have it serviced. When I came back to pick it up, bike was covered in sawdust. I took it home to clean it, only to find that the fork had been scratched / chipped in two placed during the service. I had to bring to bike back to have the damage assessed, and was offered a $50 gift card for the inconvenience. Initially, the workshop had tried to buff out the damage they had made, but the dents were sufficiently deep that the repair was not effective. Having insistent the damage needs to be repaired properly or the fork be replaced, I left the bike with the shop again. The fork was then replaced, however, in picking up the bike, the dust cap and wheel tool were missing. Coming home, the brake lever had a fair bit of brake fluid spilled inside it (from when the fork was being changed over). This was overall sloppy workmanship. After all that, the store then informed me that, because I had asked for the fork to be replaced, the $50 voucher was being revoked. Overall, not a positive experience.”
“99 bikes is a great store for beginners and experienced riders. i bought a bike here and everything was great all the staff was really kind and helpful great service. Great Store”
“I ordered three Schwalbe Marathon Tour Plus tyres, which are not always available. 99 Bikes did a price ‘beat’ and the tyres were supplied on time. I’d buy from 99 Bikes again.”
“I made an online purchase of a front light for my mountain bike, and a light set for my road bike. The ordering process was straightforward, with great communication from 99 Bikes. Great prices, and shipping was fast, and overall a great purchase experience. I had purchased items from this business previously, and I will use again in the future.”
“The team at 99 bikes Penrith were really helpful in exchanging my mis-sized online vest purchase. My mistake on ordering and they got the new size into their store and called me when it was in. Great teamwork! Thank you”
