“Great bike purchased for my sons birthday. When we got to the big day we realised that the bike was too small. Guys at 99 bikes gladly took it back and swapped over for a bigger one. Great service”
“My son and I attended your Maribyrnong store in Victoria with Beau and Tom providing the level of service and advice that keeps us coming back to 99 Bikes. Despite the store being busy with customers collecting new bikes and seeking advice Tom gladly fitted parts to my son's BMC without fuss or concern. It was like we were his only customer.”
“Thanks for looking after my bikes. Fitted a new derailleur and set up my new wheels, but didn’t charge for things I didn’t need, but thought I might. The team is professional and honest.”
“Purchased a product which was wrong size, took it back and replaced it with correct product. Staff were helpful, receipt in system, transaction very smooth”
“Service and follow up from Customer Service team was exceptional. Experienced issues due to Courier Company but 99 Bikes kept me informed of process the whole time. Problem was rectified by the team and assistance from Hayden at the Belmont Store. Would use 99 bikes again in the future, but not online ordering due to the problems I encountered. Thank you to the team at 99 bikes and see you in store.”
“Price matching with an additional discount. Prompt and efficient communication regarding the transaction then quick free delivery to the Gold Coast from Brisbane store. All completed in less than 3 days just before Christmas. Very happy.”
