“Prompt, professional and friendly service. I ordered a bike one week before Christmas and it was assembled and ready for pick up in 3 days - perfect timing for Christmas.”
“The team at Morayfield 99 bikes are exceptional. Not just great with their advice and their product knowledge, but these guys truly went out of their way to get the right scooter to me in time for Christmas. A service level and standard that is rare in retail at any time, let alone at such a busy time of year. Always cheerful and kind, like nothing was too much trouble, even though I knew they were really working hard for me behind the scenes to make this happen. I'm beyond grateful and I'm telling everyone I know about the amazing team at Morayfield.”
“Contacted by phone to see if something was in stock and able to be collected the next day. Friendly staff on the phone. Picked up the next day. Easy smooth service.”
“Price matching with an additional discount. Prompt and efficient communication regarding the transaction then quick free delivery to the Gold Coast from Brisbane store. All completed in less than 3 days just before Christmas. Very happy.”
“The online team honoured a legitimate competitor for this purchase which was great because I always prefer to buy from 99bikes because they have multiple stores rather than the competition who are located only in one location and ship out orders!”
“Average experience with a click & collect at the Marion store. Says 2hr click & collect but 4hrs went by & never got a confirmation that my order was ready, I had to ring the store. When I did go & get it the guy that served me was friendly & made sure my stuff was all there. But when I got home & opened the box for my helmet it was dirty & missing the pad liners etc. The online team has sorted the issue for me though & very apologetic.”
“The website is excellent to do your initial research with. Very detailed descriptions and specifications for each bike. Then in store, even though busy, the staff were great at serving the customers and answering any questions and still no big wait times. I should have asked more questions from their knowledgeable staff but my fault for being in a rush to take my bike for a ride! Definitely will go back for future purchases and get all the information that may be needed! Well done on all 3 visits over Xmas!”
“Buying my daughter's new bike for Christmas was made seamless and enjoyable because of Caleb at Burleigh. He was so friendly, helpful and went out of his way to swap the bike I had bought for a smaller one to suit my daughter's needs. Very grateful and so happy with the quality of our daughter's bike. Will definitely be back in time to buy our next bike. Thanks again Caleb :)”
“Excellent in all aspects.. especially timely delivery in week pre Xmas. One cyçle jersey was too small for recipient but staff at Burleigh Store were most cooperative in arranging for new size to be provided.”
