“I have had Old Navy credit card for years. Have always paid my balance on time when l received my bill even when l had a large balance. I called about a dispute about 2 weeks ago and talked with a Barclays representative. I was on the phone with a lot of wait time( about 1 and a half hour) and was so rudely talked to with absolutely no resolution to my problem. As soon as l get my next statement l will pay and cut up my card. I will never deal with any Barclays Credit card people stay away from this horrible customer service company.”
“I have had my Barclays - Old Navy card for over 4 years. It has been paid on time and remained in good standing. I worked hard to pay this card off and keep it paid off, and this week it was CLOSED due to inactivity after I spoke to them last month and requested to keep it open. I advised them I have had multiple deaths in my family this year and haven't had the opportunity to frivolously spend at a clothing store. They ignored this and closed it anyway. I called today and was advised they cannot reopen my good standing 4 year old account and told me to open a new account. This will negatively affect my credit and I will not be opening a new account. Do NOT open an account with Barclays.”
“I have never had anyone speak to me or treat me this badly. In a world where credit cards are vying for business, these people do not care. Support works a very limited workday, and at night, good luck. If there is a problem, speak to someone overseas, and they will have someone call back in 24-48 hours, but they never really do that. I have called them over and over again. I would never ever recommend working with them. Find someone who understands customer service. These people clearly do not, and they remind you of their 'superiority' at every turn.”
“Their dispute center is the worst I have ever dealt with. You would think they would want to protect their consumers, but they do not. They just deny disputes even if you send them tons of proof.”
“Worst customer service in my life. I have had a credit card with them for more than 10 years. Never had any problems pay my bill in full every month and on time. Then I tried to set up auto pay and for three months in a row now they are charging me an interest charge even though I pay my bill in full and on time. I have called them five times now about this and every month the charges are still there. They tell me they're gonna remove them, but they don't.”
“I went to make my third online payment with my credit card and it got blocked. Called the number provided and they could not lift the block, wasted hours on the phone with people.
What’s the point in giving people credits cards if you are going to block the cards.
Some people (like myself) do not use them for small purchases, we only use them for larger purchases…why block us?”
“Unbelievably poor customer service. I was on the phone (mainly on hold) with three different reps for over an hour. My issue seemed simple - trying to get my wife’s credit card activated properly. The card had been declined by a merchant for an online transaction, and we did not understand why this happened. The reps were difficult to understand and were not helpful. They seemed so incompetent that we thought it was some sort of scam. Although scammers may have been more professional. Incredibly frustrating. I am still uncomfortable about the experience.”
“Horrible credit card, horrible customer service! Gave us a confirmation number and promised funds in 5-7 days. Weeks later still none. Wait forever on phone, go thru it all waste time then calls drop over and over then get someone who wants argue that being a Jr changes things and had redo whole info. Then call drops. They do not care at all about customers. Always a problem and fees and no real help at all.”
“Just about everything that could go wrong with a credit card Barclaycard achieved. Extremely poor customer service. Of course they outsource that somewhere, even when requested can not speak English. They issued me a new card, when I went to activate it, they said they could not, it had been cancelled. They had establish a new credit card, (different number) but it still was not able to be activated. When I asked what happened with my points, they are no longer valid. I will never use Barclaycard again. Maybe that is why they have a rating of 1.1.”
“After weeks, no resolution. Unable to change a phone number on our account, despite multiple faxes (who still uses faxes in the 21st Century??) with identification and verification. I suggest they employ AI to manage their customer service. It would be more efficient, more friendly and probably more competent.”
“Spent 45 minutes to find status on my application was tossed from customer service to application dept to security dept to application specialist dept and then back to customer service from there to another customer service and then to application dept and back to customer service
Was frustrated beyond words on how inefficient their call center is . I gave up and will cancel the card even if I get one”
“They used to be decent with customer service.. Then they outsourced and it went in the toilet. I use this card much less now because of the service received when calling for issues.”
“Worst customer service experience with Barclays! I called to ask about my credit card application and Form 4056-T, and the agent was beyond rude—kept cutting me off, had no interest in helping, and just wanted to rush me off the call. When I pointed out that she should be more customer-friendly, she raised her tone instead! Absolutely unacceptable. No wonder Barclays has so many negative reviews. If this is how they treat potential customers, I can’t imagine how they treat actual cardholders. Avoid if you value decent service!”
“I am sorry to say that I love JetBlue but will discontinue my credit card because of the Barclays customer service. I disputed a charge that was delivered to the wrong address. I notified the company over 30 days of moving 3 times and they still delivered to the old address. The co. Then sent in a proof of delivery even though I told them the situation. The then called me but never left a message. Since I do not pick up un identified calls they closed the case. I then tried to call but was told I could not speak to a supervisor & I had to fax or email my complaint. Really…I spend over $200,000 a year and this is what I get. Good byeBarclays …no excuse for such
Customer service or lack of.”
“Extremely difficult to file a dispute which is automatically turned down and we are expected to contact the merchant after we have done so. They refuse to dispute the claim, they will not let you talk to the dispute department and I have requested a supervisor to call me and they said one will call back within 24-48 hours and I am still waiting and it’s been 96+ hours. Stay away from this company worst customer service”
“FRAUD. An online scammer I have never heard of made a charge on my Barclays card. I called to report it. Then Barclays allowed the exact same scammer to debit my card again, twice! Barclays did send a new card. But then I received a letter from Barclays stating these charges could be placed back on my account if this "merchant-Scammer" provided the correct information to validate these false charges, and I would need to provide a written explanation along with relevant documentation as to why I did not make these online charges from PRDIFL.US. I called Barclays Customer Service and waited for over half an hour before just giving up. Hoping this is the end of it. This company should not be allowed to offer credit cards!”
“I'm trying to make my Barclay credit card payment and they hit the wrong button hit my checking account not savings and I screwed everything up now I got a late payment the customer service don't know what they're talking about worst company I've ever had to deal with....”
“Their customer service is terrible. I had some fraudulent activity in February, so they sent me a text message alert. I called them and was told they had to investigate the charges, which I was fine with. They said I would get a new card in 7–10 business days, but it's been almost 30 days, and I still have no card.
I called them today to find out what happened; they said they would send me another card. The representative asked if I was okay with that. I responded that if I had to wait another 30 days, I would forget it. I mentioned that the company should expedite it via FedEx or another messenger service to ensure I receive it. After their so called investigation I was never updated on the outcome not even through the mail. Not a bad card but their customer service is not good at all.”
