“Extremely difficult to file a dispute which is automatically turned down and we are expected to contact the merchant after we have done so. They refuse to dispute the claim, they will not let you talk to the dispute department and I have requested a supervisor to call me and they said one will call back within 24-48 hours and I am still waiting and it’s been 96+ hours. Stay away from this company worst customer service”
“FRAUD. An online scammer I have never heard of made a charge on my Barclays card. I called to report it. Then Barclays allowed the exact same scammer to debit my card again, twice! Barclays did send a new card. But then I received a letter from Barclays stating these charges could be placed back on my account if this "merchant-Scammer" provided the correct information to validate these false charges, and I would need to provide a written explanation along with relevant documentation as to why I did not make these online charges from PRDIFL.US. I called Barclays Customer Service and waited for over half an hour before just giving up. Hoping this is the end of it. This company should not be allowed to offer credit cards!”
“I'm trying to make my Barclay credit card payment and they hit the wrong button hit my checking account not savings and I screwed everything up now I got a late payment the customer service don't know what they're talking about worst company I've ever had to deal with....”
“Their customer service is terrible. I had some fraudulent activity in February, so they sent me a text message alert. I called them and was told they had to investigate the charges, which I was fine with. They said I would get a new card in 7–10 business days, but it's been almost 30 days, and I still have no card.
I called them today to find out what happened; they said they would send me another card. The representative asked if I was okay with that. I responded that if I had to wait another 30 days, I would forget it. I mentioned that the company should expedite it via FedEx or another messenger service to ensure I receive it. After their so called investigation I was never updated on the outcome not even through the mail. Not a bad card but their customer service is not good at all.”
“This company is awful. They were my oldest credit account, and I have no bad history with them, but they just closed my account. They warned me they would close it due to inactivity, but I tried using the card several times, and each time, the card was declined. Mind you, I had no balance on the card, and I was in good standing. I messaged them to tell them I was being declined and they argued that they did not see a declined charge on my acct. Of course, there is no charge because the cc reader declined every attempted purchase. I even messaged them requesting an updated card with a chip and tap capability, but they told me my card doesn't come with those features. So....I've been carrying around one of their cards that has no modern features, gets declined when I try to use it and then they cancel my account. Don't bother with them. They don't offer any incentives, and their customer service is terrible. Just take your business of being in debt to other people elsewhere.”
“I have been a customer of Barclaycard for 12+ years. I have a Mastercard and a Visa. I use both cards and pay the balance monthly. Recently, Barclaycard drastically reduced my credit limit on the Mastercard. I called to ask why and was told that because I am not using all the credit Barclaycard decided to reduce my credit limit. In the past, this happened for inactivity, not on cards I use monthly.
I recently had to file a dispute against a merchant who has refused to refund my money and kept the product I returned. Barclaycard did not protect me in this transaction, sided with the merchant who is out of the country and has threatened to ruin my credit if I don’t pay the disputed amount. I have never been treated like this by any credit card company. As a result, I have ceased doing business with Barclaycard. I have a 0 balance on both cards. This credit card company does not care how decreasing a credit limit can impact credit scores for an account that is in good standing and in my experience, not fighting for the rights of their customers with companies that rip people off. I really wish there was a way to give negative stars.”
“I have set account to receive paperless statements 5 times now, and about one week later I get an email saying they have switched me back to paper statements!
Have called them twice but they do not why this is happening. I found that I have 4 statements highlighted and I saw that if you do not read these statements for some time then they will switch you to paper statements! I have opened these and downloaded them but they are still highlighted later, is this my problem!
Instructions on how to send a secure message to Barclaycard via mobile app are wrong and the CHAT fuction is never working!”
“Barclay’s credit card customer service does not make me happy. It was the worst experience I’ve experienced in a very long time. Spent a half hour on the phone with them today simply trying to find an address to send my credit card payment to. This was not hold time waiting for a representative. It was the time spent having to call, get transferred, (which wound up disconnecting me) call back again and answer the various redundant questions 2 and 3 times.”
“I paid my balance twice but the company won’t give me my credit back within a timely manner. 2 billing cycles!!! What!!! Robin the manager was con descending in her tone telling me she understands . Really if you understand you would get me my money back in my account. Will never use this company again !!!”
“I currently have two credit cards with them and applied for a business credit card and it went on for three months. I pay all my CC in full each month the day or shortly after I get the bill. I have a credit score in the 800s They take none of this into consideration. They don't put the phone number on the notices they send you so you keep getting transferred. No matter what I gave them it was never enough. Customer service does not care. They need to change their policy. They need to look at track record of clients and they need the phone number on notices. Waste of time A rating of 1.2. that is disgusting”
“Over 2 weeks to get feedback on an application? Really? EVERYTIME I called it was, "oh, its on hold because we need to verify your address. What is your address?" .... verify it for them, and then 5 days later I call again and ask whats the hold up, and they tell me, "we'll need you to send us a bank statement to verify". WHAT?!?!?!?!? I've NEVER applied for a credit card and had to go through ALL of this or wait THIS long to get an approval. This is BEYOND ridiculous. I just ended up canceling my application for this card, it's a TOTAL joke.”
“Bad experience today (Feb 24, 2025) with Barclays US customer service. They hang up the phone on me as I only wanted a clarification about my balance. A very bad experience! Is there anyone with a similar experience?”
“Same as many others on here they reduced my credit for reason than told me it's for not using it makes no sense do not waste time building your credit with a company that will take it back pay off your balances and stop using maybe a new manager is needed playing with people's credit scores is not acceptable”
“2x in the past 3 months they've reduced my limit for "inactivity". A good creditor rewards consumers for responsible borrowing practices but at Barclay's they punish them for it. I have one recurring bill put on my card every other month and pay it off. Seems fitting that it's my trash bill since Barclay's service is garbage.”
“I had a JetBlue labeled Barclays Mastercard that was used fraudulently and after their investigation they determined the charges were NOT fraudulent. I've been dealing with this for over 3 months now. It has affected by credit reports and I don't seem to have any recourse. I know that I will not pay this balance off because I did not buy these services. Their investigation department sucks! DO NOT SIGN UP WITH BARCLAYS for their credit cards. They do not support the client.”
“Barclaycard is the absolute WORST!!! I've had my card for YEARS, and suddenly - and without ANY advance notice on their part - my credit limit was lowered from $16,000! I found out when I received my monthly statement from them and noticed that the credit limit had changed. Of course I called them immediately and spoke to someone who could barely speak English. I went through the torture of lifting my credit report freeze so that they could run my credit again - only to be informed that they would not reinstate my original credit limit that I've had FOR YEARS. I told them to immediately cancel the card if that is the way they treat longtime customers with stellar credit. All this happened on January 29, 2025.
AVOID BARCLAYCARD AT ALL COSTS!!!!”
“This company is the absolute worst and the people are completely rude! I have had my card for 14 years payoff my balance every month never late and they put a block on my account and demanded I send them a copy of my SSN card. I refused because even the Social Security Office recommends to never send a copy of your card to anyone. I have a secret password on my account and can verify all the information and they still have my account blocked and won’t give me a reason as to why until I send in my SSN card. Marsha is a completely rude B**** and they treat me like a criminal and all I have done is pay my bill! DO NOT USE THIS COMPANY!!! There are some many other options and the people are nice and love nothing more than to have your business!”
“People need to be extremely vigilant with this company. They scammed me out of my money. They logged into my banking page unknowingly to me too and totally caused damages to my financial life simply because I wanted to better my life with investment. This company should not be allowed to operate anymore. They should be shut down entirely and be investigated thoroughly. TheresachinRecovery INC came into my rescue after I took the bold step of trying them out despite my doubts at first, a lot of thoughts and fear held me down for awhile before contacting them through email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m
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