Barclaycard Reviews

1.1 Rating 717 Reviews
3 %
of reviewers recommend Barclaycard

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Barclaycard 1 star review on 21st November 2023
Very Unhappy
Barclaycard 1 star review on 21st November 2023
Very Unhappy
Barclaycard 1 star review on 22nd August 2023
Janet Schwartzz
Barclaycard 1 star review on 20th May 2023
Save The Planet
Barclaycard 1 star review on 1st April 2023
Anonymous
Barclaycard 1 star review on 3rd November 2022
Donny
Barclaycard 1 star review on 18th August 2022
Krista
12
Anonymous
Anonymous  // 01/01/2019
This is the WORST card if you ever need to dispute a charge.They make it extremely complicated and take FOREVER to do anything. I have been a customer over 10 years,pay bills on time and when I needed guidance on getting a refund on a disputed charge,they do everything to make the process complicated and tedious. The merchant did try to refund me, however, Barclay card said I needed to write a letter to them and mail them correspondence emails from the merchant. They do not give any other option but to physically write a letter. RIDICULOUS!!
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Posted 2 months ago
Worst customer service I have ever experienced! My card was compromised so the Guy I spoke with was going to issue me a new card. Two-day delivery! Well now 5 days later NO CARD! Spoke with Barclays again. (Same Guy!). Could not help. After he was the one who took care of sending the replacement? He then sent me to Sam in Security. WOW what a joke started all over? Now she said it will take 10 business days to get my card. Terrible service as the first guy I spoke with Tuesday th1 9th at 9:47 AM (I don't remember his name, but you can look him up by date and time. I use this card daily and needed it quick. Well now as soon as I get it will be paid and locked and put in a draw. I will turn to Citi bank; I knew better to switch for trips. So, in closing get rid of your card now before you experience the pain of hours on the phone to some lost village overseas. Thanks
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Posted 2 months ago
This is the worse card ever, when I originally got the card my credit score was a 711, and I purchased my new truck and bought some rims and tires for it, both purchases they pulled my credit. My score dropped below a 700 for about 4 months and Barclays dropped my credit limit from $7000 to $2750 and I had $2000 on it already, so it made my credit usage go over 65% on the card and you know when you get up to that kind of usage people start looking closely at your credit. Now keep in mind, I have never ever been late on a payment and always pay more then the minimum. My advice get a discover card, they will stand behind you. I mean isn’t the reason to have a credit card to use it, not be punished for using it
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Posted 2 months ago
If there is a lawsuit against this company, please make me aware...this is by far one of the worst with interests...3 interests charges on my account
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Posted 2 months ago
Never get this card. Worst customer service ever. I had to open a dispute and they blamed ME for buying expired food. (There was no date listed on the chocolate.) I bought the chocolate in Belize and obviously couldn’t return it. Then they CANCELED my card because they said the chocolate purchase was fraud. So I got doubly screwed: out the $55 and card didn’t work when I tried to use it.
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Posted 2 months ago
Terrible credit card company with appalling indifference to their conduct. I applied for a card only to get a discount on a flight I was purchasing at the time. I keep my credit frozen for my protection so I expected that they would have to call me before they could approve the application. Instead, they processed the application and approved me. I called them and promptly closed the card telling them that they did not follow the procedure and I filed a complaint with the BBB to warn others. I wanted that card removed from my credit report completely, which it should have never been on my credit report in the first place. I also asked them to reimburse me for the $150 discount I missed out on because they acted improperly and unethically. They refused to reimburse me. I wouldn't open a card with them at any point.
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Posted 2 months ago
I have been a customer of Barclays for 20 years and I have never received such bad customer service. I have been waiting for three months to have something put right, everytime I call I’m told something different. Initially I was told the problem would be resolved within 6-6 working days. I was sent a letter in the post that didn’t make any sense. When I call sometimes I’m disconnected. After 20 years I’m changing bank!
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Posted 2 months ago
Terrible customer service. To talk to a customer takes two hours. I’m done with this card.
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Posted 2 months ago
Barclay's Aviator Mastercard is horrible. Offers little beneficial customer service and lackluster communication.
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Posted 2 months ago
By far the worst customer service I have ever experienced. I had fraudulent charges and was told I needed to cancel my existing card and get a new one, different account number. I have spent the last two days trying navigate their 866 928 3104 number. Three calls yesterday. First one I had to hang up as the reps could barely speak English. Second call I was on hold for almost 50 minutes before I gave up. Third call I finally get someone who can speak English and she tells me there is no issue with my card and it is activated. Today I try to use the card and it is declined. So I call in again and an auto attendant message states there is a two hour wait to speak with a rep. Unbelievable.
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Posted 2 months ago
I was hacked and a fraudulent Barclays JetBlue credit card was opened in my name. Barclays has weak controls and customer service is terrible. They hung up on me twice and I have now been on hold for 30 minutes the third round trying to report this fraud.
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Posted 2 months ago
If I could give zero stars I would. Did in flight applications and was promised 70k miles after first purchase with no charge for the first year. Got my statements for myself and my husband and both have 50k miles. I've spend hours on the phone and both Barclays and AA point the finger at each other and neither does anything. What a SCAM and lies.
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Posted 2 months ago
I have been a barclaycard customer for many years, over thirty. I make relatively little use of the card but on using it today 2 Jan 24 it was declined. I called to find out and have so far been hanging on on the customer phone line for 53 mins with repeated assurances that we will get you to our team as quickly as we can. There is no estimate of the time. There is no statement as to how many callers are in front in the queue. It is a terrible customer service line.
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Posted 2 months ago
Barclays has the worst phone customer service of all credit cards that I have. A fraudulent charge caused Barclays to limit transaction activity with an instruction to call customer service. I called the provided # 4 times and have been left on hold for no less than 1 hour and as much as 2 hours. Glad to have speaker phone, but I am outraged that Barclays customer service is so badly managed. My future use of this card will be limited to recurring charges. I have other cards to use for regular purchases. I do not recommend getting this card, particularly if you don't intend to have other cards that you carry for on the spot use.
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Posted 2 months ago
Their communication is very bad. I do not recommend it. They say one thing then do the other. They also will email you, letting you know that your payment posted, even when it has not.
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Posted 3 months ago
Barclays posts payments late on purpose in order to collect the late fee. This happened to me three times in the ten months I had this card. Mailed payments from Boston area to Philadelphia PO Box DAY AFTER statement arrived, twice they posted four days past due date, once they claimed they NEVER got the payment. It cost me over $64.00 in stop payment fees plus another $29.00 Barlclays charged me for a stop payment check, (even though the account was current when the stop payment was done. The account has been closed by me, and I would advise everyone NOT to open an account with Barclays, on ANY airline.
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Posted 3 months ago
Charged my annual fee and reported me late tp credit agencies
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Posted 3 months ago
I currently have the Jetblue Barclay's Mastercard. In September during labor day weekend, someone hacked my Walmart account and placed two orders each over $300 and sent the items to my address. I was on vacation and was not even home to retrieve the items. Additionally, I was in a remote location where service was interrupted. When I noticed that my account was hacked through various text messages from Walmart, I immediately called Jetblue and claimed the orders as fraud. They took the charges off my credit card and said they would be opening an investigation. Two billing cycles later, one of the charges appeared back onto my credit card for $380. It took a week of calling Jetblue and calling Walmart to have the matter investigated. Each time I spoke with a customer rep from Barclay's, they told me something different each time- you can't call the fraud department, you can call the fraud department, you can't have it reinvestigated, we're opening a reinvestigation. It was back and forth and you can tell that the reps were reading off scripts. I had better customer service from Walmart when I opened an investigation on their end as well. Finally, after 5 separate calls to different departments, I was pushed through to a senior account representative named Richard. Richard was the first person I had spoken to who seemed genuine in helping me. He looked into the matter and verified the information I was able to provide based on the fraudulent transaction. He resolved my issue within an hour. I have now set up alerts for every transaction and a limit for the card as I do not feel Barclay's protects their customers when it comes to fraudulent use. I do not feel that Barclay's protects their consumers the way I have seen other credit card companies do. I'm only keeping the card as I have to travel home for the holidays and earning the miles towards flights is of great importance to me. The only reason I'm giving the card two stars is due to customer service I gratefully received from Richard in account services.
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Posted 3 months ago
The AAdvantage Barclays Aviator mastercard is a scam. The contract I agreed to stated I would receive 70,000 miles after I made my first transaction. Four months later and dozens of phone calls to customer service at their 800-928-3075 number, they tell me every week that I have to wait 2 billing cycles. I have waited four billing cycles and every time I call I get the run-around. Buyer beware. This is a SCAM!
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Posted 3 months ago
It’s awful to have a credit card that is issued in the United States but can’t talk to a customer service representative in the United States. Whenever you ask to speak with someone who speaks English it is impossible because your calls are directed to someone in philppines. You will not get anywhere especially when you are doing a dispute. This not a secure credit card either because they are instructing you to go to the place of business to start World War III
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Posted 3 months ago
Barclaycard is rated 1.1 based on 717 reviews