“I paid my balance twice but the company won’t give me my credit back within a timely manner. 2 billing cycles!!! What!!! Robin the manager was con descending in her tone telling me she understands . Really if you understand you would get me my money back in my account. Will never use this company again !!!”
“I currently have two credit cards with them and applied for a business credit card and it went on for three months. I pay all my CC in full each month the day or shortly after I get the bill. I have a credit score in the 800s They take none of this into consideration. They don't put the phone number on the notices they send you so you keep getting transferred. No matter what I gave them it was never enough. Customer service does not care. They need to change their policy. They need to look at track record of clients and they need the phone number on notices. Waste of time A rating of 1.2. that is disgusting”
“Over 2 weeks to get feedback on an application? Really? EVERYTIME I called it was, "oh, its on hold because we need to verify your address. What is your address?" .... verify it for them, and then 5 days later I call again and ask whats the hold up, and they tell me, "we'll need you to send us a bank statement to verify". WHAT?!?!?!?!? I've NEVER applied for a credit card and had to go through ALL of this or wait THIS long to get an approval. This is BEYOND ridiculous. I just ended up canceling my application for this card, it's a TOTAL joke.”
“Bad experience today (Feb 24, 2025) with Barclays US customer service. They hang up the phone on me as I only wanted a clarification about my balance. A very bad experience! Is there anyone with a similar experience?”
“Same as many others on here they reduced my credit for reason than told me it's for not using it makes no sense do not waste time building your credit with a company that will take it back pay off your balances and stop using maybe a new manager is needed playing with people's credit scores is not acceptable”
“2x in the past 3 months they've reduced my limit for "inactivity". A good creditor rewards consumers for responsible borrowing practices but at Barclay's they punish them for it. I have one recurring bill put on my card every other month and pay it off. Seems fitting that it's my trash bill since Barclay's service is garbage.”
“I had a JetBlue labeled Barclays Mastercard that was used fraudulently and after their investigation they determined the charges were NOT fraudulent. I've been dealing with this for over 3 months now. It has affected by credit reports and I don't seem to have any recourse. I know that I will not pay this balance off because I did not buy these services. Their investigation department sucks! DO NOT SIGN UP WITH BARCLAYS for their credit cards. They do not support the client.”
“Barclaycard is the absolute WORST!!! I've had my card for YEARS, and suddenly - and without ANY advance notice on their part - my credit limit was lowered from $16,000! I found out when I received my monthly statement from them and noticed that the credit limit had changed. Of course I called them immediately and spoke to someone who could barely speak English. I went through the torture of lifting my credit report freeze so that they could run my credit again - only to be informed that they would not reinstate my original credit limit that I've had FOR YEARS. I told them to immediately cancel the card if that is the way they treat longtime customers with stellar credit. All this happened on January 29, 2025.
AVOID BARCLAYCARD AT ALL COSTS!!!!”
“This company is the absolute worst and the people are completely rude! I have had my card for 14 years payoff my balance every month never late and they put a block on my account and demanded I send them a copy of my SSN card. I refused because even the Social Security Office recommends to never send a copy of your card to anyone. I have a secret password on my account and can verify all the information and they still have my account blocked and won’t give me a reason as to why until I send in my SSN card. Marsha is a completely rude B**** and they treat me like a criminal and all I have done is pay my bill! DO NOT USE THIS COMPANY!!! There are some many other options and the people are nice and love nothing more than to have your business!”
“People need to be extremely vigilant with this company. They scammed me out of my money. They logged into my banking page unknowingly to me too and totally caused damages to my financial life simply because I wanted to better my life with investment. This company should not be allowed to operate anymore. They should be shut down entirely and be investigated thoroughly. TheresachinRecovery INC came into my rescue after I took the bold step of trying them out despite my doubts at first, a lot of thoughts and fear held me down for awhile before contacting them through email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m
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“Got this card 3 years ago . Was never late , ever missed a payment and doubled all payments . Got an email from them stating they reduced my credit limit because of all the other vpcredit cards I had .
I was absolutely flabberoasted! Punished for paying on time . I cancelled the card altogether. I was not even at half of my credit limit . I’ll stick with my United card .”
“They don't even deserve 1 star. I have not used my card in probably a year. I've been paying the minimum but instead of my monthly payment going down it continues to rise. I tried contacting customer service and they are the rudest most condescending bunch of a-holes out there. I transferred some of my balance to 0% interest cards but wasn't able to get rid of the full amount. I can't wait to be done with them, will never do business with them again. Complete scam.”
“Barclaycard would not give me a credit for well proven evidence I had sent them of a fraudulent company scamming me when I used my Barclaycard with them. They made excuse, after excuse, then blamed me, the customer, for taking too long in reporting the fraud when they are the ones who took forever to respond. Cancel your credit card with them and get any Bank of America VISA card. They are much more forgiving and reasonable with fraud charges in my experience.”
“Without any good reason Barclays lowered my limit from 25,000 to 5,000 needless to say I closed my account immediately and haven't looked back since.”
“The dispute department made little attempt to resolve an issue that I had with an overcharge. Documented and submitted details with my claim. We have a GM Mastercard that resolve issues very quickly and without the hassle I experience with Barclays. Will be cancelling this card.”
