“I formally disputed a charge online that appeared to be from a merchant off the mainland USA. This dispute was filed over 3 months ago. Barclaycard issued me a new card and number as a security measure . I never received a confirmation or acknowledgment or incident case number . Today I telephoned customer service and the representative assured me that the dispute would be re-filed. She then advised me that she was directing my call to the “supposed” security center where I waited in que for over 45 minutes and finally hung up in disgust..Telephonic customer service has been outsourced to the Philippines'. In all probability digital communication regarding written complaints is in all probability handled by off shore as well The representative also stated that Barclay had difficulty in locating my account because the same should have reflected a suffix, which is not posted on my card. I have little faith in the off shore service.. I called back and was connected to a different rep. I asked for the mainland number. He gave the same exact number I was calling. Then I asked him for a different number..I was directed to a spam number congratulating me on winning a $100.00 Wal-Mart gift card..This was done purposely . I finally made a connection to the mainland. A male voice answered from what appeared to be a cellular connection. It sounded as though he was communicating within a bathroom. He stated that he would re-direct me to the Security center where once again no one responded”
“The most stupid process for a dispute. they have a dispute button and they ask you to enter everything again, so why they have that button in there? They charge me twice for a transaction they mail me a letter saying to send them proof how I paid for the amount. They have the 2 charges in the same card just different months. So frustrating to deal with this bank. I WONT RECOMEND AT ALL”
“I received an offer to convert my Red aviator card to a Sliver Card Back in August. So I applied on line. A day later I had some questions, so I called customer service. She told me I was approved and I would be receiving the new Silver card in 7-10 days. I asked her if I would be receiving a new card number or would it be a different number. She told me the card numbers would be the same. I did not receive the card in 15 days, so I called back. I was then told that the other customer service lady was wrong and I would be receiving the new silver card before Sept 22nd. I asked again if the card numbers would be the same or a different number. He told me the other customer service agent was wrong and the numbers would be different. Well September 22nd came and 3 days later I received a card in the mail, but it was a Red aviator card not The Silver card. I called Customer service again and the man told me that the Red card was generated by mistake and the new Silver card was mailed out 2 days ago. He also said I should get it in 5-8 business days because it was send out 2 days ago. I also asked him if it would be a new number or would they be the same. He told me the last person I talked with was wrong and it would be the same number. Well 8 business days passed and no card. So I called customer service again. I was told to be patience it would arrive soon. I also asked her if the number would be the same or it would be different. She told me that the last person I talked with was wrong and the numbers would be different. Since I have been told contradictory things, I decided to press on, I asked the lady what were the new numbers? Finally she looked into the account to discover the account had never been upgraded to silver card. She told me I had canceled that request. Which, I did not cancel it. Why did it take numerous phone calls and almost 1 month and a half to find out that the account was never upgraded?
I asked to speak with a supervisor. I was then told that she would need to file a report of my situation and it will take 30 days for them to contact me.
The people they have working in customer service are very hard to understand and are under trained or they just give you quick answers to get you off the phone. This is a poorly run company and you should avoid it at all costs.”
“I have had a Barclaycard for 34 Years
The disputes department are not fit for purpose They are less than slow and incompetent .
The disputes department is very important when things go wrong and if you have a Barclaycard you will get no where.”
“wanted technical help for an on line issue
waited 45 mins passed to another dept, waited a further 57 mins passed to a third dept, waited 12 mins they then hung up.
For a company this size awful customer service, blaming Covid why!!”
“Constant changes to credit even though I have impeccable credit history, no warning before changes, just embarrassing declines when you want to use the card.. would recommend avoiding them at all costs”
“Second day calling Barclaycard to inquire about a credit application.....have not been able to speak to somebody. last call on hold for one hour and 38 mins. Horrible customer service.
When I checked application status online, it is saying there is no record of any application. When I spoke to a repr yesterday he said to apply again which I did but nothing changed. lost in a maze.”
“Worst ever service. I sat on phone for 48 mins for two days, the lady went through security questions and put me on hold and went to check my query from her senior and hung up on me after 5 min. Pathetic! Never had such treatment from any other commercial card teams.”
“Just got my card and tried using it and it was rejected because of the amount , so I paid cash for the purchase and Barclays wants me to approve the amount so they can bill my account. They have to kidding. Good luck reaching someone on the phone it's impossible.”
“Ive been a customer for over 7yrs now. Never late on my payment, always in full every month. Yesterday out of the blue my card was declined, so i called in to see why, they informed me that there was to many purchase attempts. Come to find out someone tried to use my card several times but was denied. the frustration was it took over 30 mins waiting on the phone just to talk to an account specialist.
so after closing my card, and requesting a replacement card i was told it will take 7-10 day by mail to get replacement Card, but the could send on by express mail for $15.00.
I requested to speak with an supervisor about this fee. I was transfered and waited over 40 mins with no answer! horrible customer service. Never the past 7 yrs has i experienced this treatment from Barclay! Now today tried to access my account but have been blocked for who knows why talk with customer service rep he said he can't help but will transfer to accounts and only they can tell me why and only they can fix this. Now its over 45 mins waiting on hold and still no answer .Horrible customer service.”
“Barclays customer service is a freaking joke! The last two times I've redeemed points for Amazon gift cards, I've never received them. Every time I call, I get someone that barely speaks English and is impossible to understand. I tried being patient. I had to explain the situation numerous times. The person just keeps saying "ummm, ummm, ummm,"
They have no clue. Even after my wife got on, (she has more patience that me) she got a "supervisor " on the phone. Again, hard to understand but better than first person. He actually said it's Amazon's fault and we needed to contact them. Obviously he's mistaken.
He changed his mind and said they were shipped to me but couldn't tell us how. Mail?, UPS?, Fed Ex? No tracking number.
Other than this, I generally had no issues with the card. But I'm tired of these clowns. I'm closing it out today.”
“Believe all the complaints listed. One star is too many. Barclaycard customer service is so useless to anyone and any card holder. I canceled a hotel reservation at Econo Lodge in Norwalk OH 8 weeks before reservation date. I still was charged. Spent over 2 weeks talking to Priceline, BARCLAYCARD CUSTOMER SERVICE AND SEVERAL TIMES, EconoLodge Hotel Manager, Choice Hotels told me I had to contact Agoda Services, the website this hotel uses. Agoda said Priceline needs to credit this. None of them were willing to get this charge removed. I provided the cancellation number I received from the Hotel directly, but he claimed I was a 'NO SHOW" and cancellation was not in the system. BUT Choice Hotels seen it in their system. They all said to contact the others (mentioned here). None will back up the customer card holder. They put you on hold, never answer, disconnect. Then when you do get someone, you have to start all over with the issue. Priceline says because the hotel was a partner and the hotel was not willing to credit this back. They have allowed this to happen and says they could not do anything about it. With all the proof, you still get screwed over. Barclaycard does not back you up. There are many other credit card companies that will service you and support you when you experience trouble or other issues.”
“They absolutely refuse to give a credit increase. 4 years with the company, never late, and most months balances paid in full. When I started I will say, I didnt have the most impressive credit but, but now, almost five years later I am well into my 760's. I asked for a credit increase and was denied. I asked why? They said due to my other obligations, which total 800 dollars. Let's just say, I closed the account. I don't do business with predators. I'd rather take the hit on my credit for closing the card rather than to do business with snakes.”
“I can't get into my new account at barclays due to the need to have two part verification. The site indicates a number will be emailed to me but it never comes so I can't get into the account. I am on the phone trying to talk to customer service but I have been waiting for 1hour and 7 minutes listing to their recording telling me they will get to me soon. This is the worst customer service I have ever experienced in my life!!!”
“Terrible service in general. I called to ask for card replacement as my card's chip was malfunctioned. Not only they cancelled my card without letting me know (was not able to swipe either) but got the new one 10 days later. Cheap service, not even second day or priority service. As a consequence, I could not use my old card until I received the new one (10 days later), but also had to go after all my auto bill contacts to change it to the new card. Really cheap service they have to offer. Never saw that with any other CC company.
Cheap customer relationship.”
“Horrific company! I paid off my monthly balance two weeks in advance of the due date. Barclays didn't post it to my account, even though I already received my cancelled check endorsed by Barclays two weeks before the due date. I received a past due notice and immediately offered to send Barclays proof of payment. Barclays refused and cut off my card. All my recurring payments are bouncing. It's messing up my business. No supervisor with any authority is available to speak, and I never received a promised call back from a supervisor. All the representative would say is that it can take up to two months to resolve such issues. And I'm a significant business customer who does significant six figures a year with Barclays! If they treat a business customer like me this way, imagine how they will treat you! Do not do business with Barclays as it may harm your company as it is harming mine!”
“Customer service is terrible. I had to call about fraudulant charges on my account that they had already told me were resolved and spent 37 minutes on the phone, mostly on hold, only to be told that I had to be transferred. I contacted the office of the president and finally got it resolved with the help of Jonathon Mendoza. A couple weeks later I had a charge for an order that I cancelled because the shipping date was delayed and my refund was shorted. I wasn't allowed to dispute the charge online and had to call customer service AGAIN. After 22 minutes on the phone with Casper, I was told that I had to be transferred. I was put back into a menu only to have it end with "this mailbox is unavailable right now, please call back". I again contacted the office of the president and NEVER heard back from them.”
“Barclay customer service is a scam. Be very scared.
I have Barclay Arrival card. They offered me 12 months interest free balance transfer. I tried to transfer $2000 from another card and all of a sudden my online access was locked. Now I cannot look at my balance, make payments, or look at activity.
So I called the customer service. HAH. For anyone trying to contact their customer service, good luck with that.
I spent three full days trying to resolve the access issue. At one time I stayed on hold for 2 hours. Twice other times, after getting thrown to 3-4 "Relationship Managers" I got to the point where someone from security was working on restoring my access and both times I was disconnected.
The customer service does not speak much English. I have not problem with accented English, but I have serious problem when they have disability forming a sensible sentence in English. Their customer service agents that they call "Relationship Managers", lack minimum English vocabulary to converse with callers on phone.
But that was not the worse. Invariably the agents on phone told lies to me. Every time I provided my information, I was told that their system was upgrading and to call back after 3-4 hours. Same answer over two days. But when I asked to escalate, all of a sudden the system came online.
More interestingly, the agent was looking at my account with the information I provided. But as soon as I asked to close my account and send me the final bill by mail, suddenly she could not verify my account with the last 4 digits and date of birth.
What a scam.
So now I don't have online access to my account, and not sure if I will receive my billing in paper form. And if my card is compromised, I will have no way in hell to dispute it. Very scary situation.
And after waiting on phone for another hour and a half on the third day, I am still gotten anywhere. You cannot be sure whether your request has been processed. As of now, I am not confident that my card was locked as I requested, or billing switched to paper.”
“Had fraudulent charges on my business card. Called Barclays and they shut the card down and expedited a new card. I had to wait like 4-5 days for this card which frustrated me when I need the card for ongoing business expenses. The card came today and low and behold it was the same card number as the card that was shut down. I called them back and sure enough they had reactivated the old account. Now I have to wait for a new card to be sent out. This is very frustrating!!! I think it's time to go somewhere else.”
