“You can be as clear and concise as you want, I will tell 'hundreds' of people how bad there service is. They send you tires to a garage, you wait for your package, you stay on hold waiting to speak to an agent. Whatever you do, if you do order based on price form this place, Use Pay pal, this way you can get support for their poor service and I can tell you, pay pal will put the screws to them as they try to bathe in their excuses to get out of their poorest service on earth. Garbage company.”
“Useless company UK, no customer service, no tracking and zero helpful communication. The items have not arrived when stated. What has the CEO got to say about all these poor reviews? (Graeme Cole
Chief Executive Officer)”
“They source their tyres from diffirent warehouses across Canada. Basically a tire broker, masked as a tire store. They hold NO inventory of anything they sell on their website. Your order may come from diffirent warehouses, so NEVER them that they said believe it will come in 1 order in 6 business days. Tire products have different mfc dates, with some as old as years ago. Remember tires are only good for 6 yrs from mfc date. Ergo, cheap tires on their websites mean they got you OLD tires. Buyers BEWARE!”
“Fitting booked on a Thursday for following Tuesday (today) then told can’t find a fitter for another 8 days. Tyres were needed for a family road trip. Seems once they have your money time scales don’t matter!!!”
“Absolutely useless. Couldn’t get first date I asked for so called garage myself and asked when could do it. I passed this to BC and today get email from them saying they most probably won’t make it !! The booking is 3 days away !! Lesson Lesrned. Shop local pay but extra to get job done .”
“I've used Blackcircles many times over the years usually without any problems.
But I don't what has changed in recent years but my experience this week was the worst ever.
Placed and order and paid extra for mobile fitting, was told the mobile fitter wasn't available, so asked for a refund of that fee and I'll go to the fitting centre instead.
Next get a message saying the wrong tyres have been recommended and they need to be changed.
I said now that it's the wrong tyres and the fitting isn't what I wanted just cancel and refund the full order and I'll put on a new order with everything I need correctly.
Since my request for a cancelation and refund I haven't had a single reply from Blackcircles Customer Support in 3 days.
The tyres were supposed to be fitted yesterday!
Opened a new ticket to officially request a cancelation and refund with an auto response promising a reply in 1 business day. 2 days later no reply to that new ticket or my previous one.
I have now been forced to get Paypal involved to get my money back and Blackcircles are not replying to my messages.
Awful customer support run by a bunch who clam up when you want your money back despite all problems with my order being caused by them.
I am a long running customer for more than 10 years, but now I'll never return to use Blackcircles after this experience.
Utter rubbish, avoid at all costs.”
“Blackcircles UK/Customer service (not the garage fitters):
I ordered just mail order tyres, no fitting, on a Saturday (staff are there), and the tyres were due to arrive on Tuesday. On Monday at 12:33PM I got an email saying the tyres were out of stock! I was offered a very similar tyre for the same price (it was normally overpriced, so pretty much the same deal). I replied to the email saying I will accept the swap, but needed to know when I will get them, assuming I won't be getting them tomorrow (Tuesday) any more, but 4hrs later, I have heard nothing more from them, and they have not given me a phone number to call!
I tried to call them on Saturday because their website's payment system was down, but no one answered the phone, and I was on the line for 30 minutes!
I recommend you compare prices from your local tyre place - I have found 4 better tyres locally that are cheaper now, but Blackcircles have left me in limbo all day.
Only use this company if you have no time constraints, don't mind being let down at the last minute, or if you are 100% sure they're the cheapest.”
“I've used BC twice now and on both occasions they've been in touch with me less than 2 days prior to my appointment to let me know that the garage can't fit me in.
Absolutely ridiculous - how hard is it to stick to a booking!?
This is be the last time I use them.”
“Let me down wifh my order twice, just let me know day before the fitting. No one answers the phone you could spent hr of waiting to get back to you. Its easy to make an appointment with GP. Cold replys on emails only if you starting to complaint. Leayers said they would give me a 20 pohnds back , becouse of the inconvinience still waiting almoust 2 weeks. But its doesnt matter for me that 20 pounds. Its a ponit 3 weeks in total from my order they waisted my time. Never ever again. They dont have a stock, or saying your delivery was missing. Or if you not accept the offer they suggest you, they just cancelled your order in general with no reason. Shity services avoid as possible.”
“They are terrible in the UK. I had the worst experience with a company in my life. Bought tyres and paid for the fitting which showed as available on the website. After the order was made they requested to change the fitting date saying they were not able to fit the tyres in the first date which I accepted... Arriving the second fitting date, suggested by them as available for fitting the tyres... New change of date requested by them... Once again I accepted change all my plans... Third date happened and nobody showed up, not even a call received providing an explanation making me stay hours waiting and changing once again all my plans. Result: almost 4 weeks and nothing. Now without my permission they booked a fitting date sending me an email and not even waiting for my reply if I'm available or not.
What a nightmare. Refund requested that I believe will be also be another nightmare. Avoid this company is my recommendation.”
“I ordered a trailer tire from Blackcircles.ca (Canada). I received a recent date coded tire in perfect condition within two days, at a good price. Everything worked out perfectly. Thanks.”
“I noticed a lump in the side wall of one of my tyres so I ordered the required replacement tyre from blackcircles and fitting for 4 days time, the morning after placing the order i hit a subsequent pot hole and the tyre failed, I just managed to limp the car round to the garage where it was to be replaced, despite being booked in for three days time the tyre was just being delivered as I arrived, half hour later problem solved would highly recommend!”
“Ordered my tyre tues for fitting Friday, Thursday evening “failed to deliver tyre, rescheduled for the Tuesday, now Monday, failed to deliver again and this time not rebooked but at least another 3 days.. I go away in 4! Joke”
“Fantastic service, tyres arrived on time. I actually ordered two wrong tyres as I didn’t realise the back tyres were wider than the front. Black circles refunded me immediately and sent out the correct tyres I should have ordered. Will definitely use again.”
“!!!MISLEADING!!! What a joke of a company! Ordered tyres for the amount of £300. Meant to be fitted in two days time. This company emailed me to say that they can’t be fitted on that day due to the garage not having the space they have advertised on the website (misleading). I agreed to a new date and I got another email later that day explaining that they can’t do that date too because they won’t be able to deliver the tyres in time to the garage, and that next fitting date will have to be another 3 days on top of that so by this time it’s 5 days away. A day before the fitting is due (today) at 5pm half an hour before their office shuts they email me to say that they didn’t manage to deliver my tyres to the garage and the fitting has to be moved another 2 days. Avoid this cowboy company at all costs not worth it might as well go to Asda tyres cheaper tyres and fittings available next day!”
“My apologies to all the other Reviewer,,,
I had a World Class Service with theses guys.
My set of tires arrived fast and on time (Rare these days)
Furthermore I live in Northern BC, and it's snowing like a mofo up here.. lol Good Job Boys... (...and girls, and those undecided too LMBO) wouldn't want to upset anybody :)”
“If you want a company to get in the way of you getting tyres on your car use Black Circle. I'm now on my 3rd appointment risking 12 points every time I use my car. I've been shouted at by one of their Customer service advisors. Can't think of a worse customer service experience.”
