“Awful experience. Please pick someone else because if something goes wrong they will keep promising to fix it but won’t deliver. Engineer damaged my car. Took over 3 weeks to get a resolution after countless hours on the phone and promises of call backs from supervisor. Time wasted waiting for engineers to come out who never turned up. Even had to take my car to another garage after everything because they will didn’t come to a a solution. Was left at the garage to pay the invoice even though I was told by the deputy training manager Michael that he would take care of it. Promised I’d have my money back by the end of the day which I didn’t. Haven’t heard back from him since after putting in a subject access request many times and still waiting for a refund which isn’t likely to come. Honestly choose somewhere else.”
“They cancelled my booked appointment twice, then when they did finally fit the tyres I'd paid for, they damaged the alloy wheels. They have refused to repair this damage so I am now going through a section 75 claim on my credit card.”
“Ordered my motorcycle tyres on the 3rd, and they said delivery would be on the 6th. No delivery was made so I contacted them a few days later. Was promised I'd get a call back with an answer, didn't happen. Called them again, another promise was made, again they didn't call me. I then had an email off them saying they had tried to call me and tried twice to make delivery. All false claims, unfortunately for them I have a Ring video door bell and I know how to check my phone call logs. Trying to now get a refund, they clearly have no intention of sending my tyres or telling the truth.”
“Cancelled appointments on the day TWICE, right before I was about to leave. Called the garage and the customer service desk the day before who assured me it was all planned and ready to go … to be cancelled right before because the tyres weren’t there both times. I’ve asked for a full refund, shocking. Don’t bother”
“Had tyres fitted,while at the garage looked online and protyre could offer 5pounds per tyre cheaper for the same make and size , black circle would not refund the difference,do not use this company.”
“Awful.
The chosen garage broke the TPMS sensor on my car and claim it was pure concidence. When I raised it with BC they promised to investigate but just decided to agree with the garage. Offered to look into a goodwill gesture but stopped responding after I submitted invoices etc for the replacement that I had done elsewhere (and at a fraction of the cost the partner garage had quoted)
At least I've now found an honest and reliable tyre fitter meaning I will never have to use Blackcircles again.”
“Paid for two tyres at a good price. Secured a booking for figment this morning, had to travel far for this booking.
Arrived to find the tyres had not arrived, no one let me know and I can’t reach black circles on the phone.
Have no idea when the tyres will arrive if at all.
This is bad business”
“Just doing some due diligence - asking some basic questions. After 10 days, get an email that avoids answering all 3 questions with this statement, "We don't have any specific rules for any specific tyres. You can find all these details on our website Blackcircles.com ". In other words, I am not going to say anything in writing. This is a clear case of 'Too good to be true', there is a reason they advertise/offer the cheapest price online. As the saying goes, 'buyer beware'.”
“Would be a good way to get tyre's of your choice if they delivered the tyre's on time. 2 cancelled appointments because only one tyre delivered , only when I contacted the garage of my choice that I got real help they took my number as soon as tyre's delivered they phoned me and had them fitted within the hour. So blackcircle you need to improve a fair bit and this would be the best way of getting the tyre's of customer choice.”
“I Bought four tyres, but they sent only three. Did not tell me they were sending only three, and one was held up as they did not have it in stock while. This caused my car to be stuck at the wheel repair shop for two days and was inconvenience for both me and the wheel repair shop.”
“Terrible service, ordered 2 x tyres on the Tuesday , was given time slot that Friday afternoon at 2.15pm. Went to garage, fitter took my 2 front wheels off, took a tyre off then discovered the tyres that were ordered had not been delivered to the garage !!! He had to put tyre back on, then the wheels. Went home ,was on the phone for 30 +mins to someone who could hardly speak english, demanded full refund. Received email on the Friday stating refund would be in my account on the Monday. Now late Tuesday afternoon and still no refund. Customer service shocking. I will NEVER use this mob again and will urge others to avoid at all costs.”
“Awful service, 2 of the 4 tyres didn’t turn up for the fitting slot. Nobody interested in helping after hours of phone calls given a slot 2 days later only to find tyres still haven’t arrived!! Now given some nonsense about supply issue. Still hasn’t been sorted out! Originally the local garage had a delivery note for the tyres but not the actual tyres”
“The last 3 purchases from Blackcircels have been poor service the last purchase made they sent the wrong size of tyre and to date still haven't received a refund a week later the company is that bad I won't be dealing with them again and advise others to stay clear.”
“Happy with the price and location of my fitters, what not Happy about, was terms and conditions, got two hour time windien 9am to 11am. What it means turn up at 0855am then the garage gets 2 hrs to fit yours tyres, so the garage does there jobs first and other contractors and fits your tyres when they got time. They put my car in bay at 10am and started at 1059, they done 3 of there customers before mine, even though they was nit waiting”
“blackcircles were not the problem.
laws tyres give you a time slot of 2 hrs not very good
when you arrive you are asked if you want to leave your car and they wil
call you when the car is ready or wait in reception until it is ready.
arrived at 2.30 told it would be ready at 4.30.
2hrs to change 2 tyres.never again its a joke.”
“To be honest, they don't even deserve one star. I am truly disgusted by this company and will never ever use them again. I arranged to have x2 tyres fitted at a local garage, I turned up and they told me they hadn't received the tyres yet. Black circles didn't bother to tell me that- I was due to go on a long trip and had a slow puncture which I wanted to sort before the trip. Because they didn't bother telling me anything I had no time to get new tyres fitted before my trip. And even after all that hassle I'm fighting for a refund with them. So frustrating, the service is supposed to make it easier for people to get new tyres, not harder.”
“Booked and paid for 4 tyres to be fitted at my local garage 10 days in advance. Got to the garage only for them to say the tyres have not been delivered. Called black circles and advised they would chase the supplier and call back within 30 mons. 2 hours later I called back only to get the same answer, a callback in 30 mins. I requested a refund. AVOID AT ALL COSTS!”
“Booked mobile fitting for two replacement tyres. First of all the fitter refused to swap wheels on front of car. Later having had a drive the car felt unstable at the rear, so I checked the pressure which was 36psi on one and 34.5psi on the other, should be 30psi,also they are supposed to put new valves in when replacing tyres which they didn't. I definitely would advise everyone to avoid black circles supported by ATS.”
