Blacks Reviews

Name: Blacks
Address: -, - -, West Yorkshire
Rating: 1.77

1.8 Rating 271 Reviews

19 %

of reviewers recommend Blacks

Company Reviews

Questions

Metrics

1.8

Based on 271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

customercare@blacks.co.uk

Write Your review

Tell us how Blacks made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Blacks 2 star review on 28th October 2021

Kim Owen-Turner

Blacks 1 star review on 4th October 2020

Anonymous

Blacks 1 star review on 4th September 2020

Brendan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered table from eBay store. Supposedly sent out 3 times so far, but no delivery. Customer service non existent. Unable to contact by phone. eBay now involved. Wish I had never ordered. Avoid like the plague unless you have money to give away.”

Helpful Report

Posted 7 years ago

“Absolutely shocking company to deal with, I made an order for tent and footprint and paid premium for next day delivery only to receive e-mail the very next day telling me it would be deliverd a day late, I rang and explained there would be nobody in to take delivery as we're suppose to be on campsite in the tent, no help what so ever from customer services, do not I repeat do not deal with this shocking company.”

Helpful Report

Posted 7 years ago

“Once again order accepted, money taken. After a couple of days they cancel order sayinv they have no stock. Has happened once too often now with both Black's and Milletts. Will stick to Go Outdoors.”

Helpful Report

Posted 7 years ago

“Rubbish I was informed my item was dispatched on the 12 April, after chasing this up due to Hermes tracking not updating and long delay, I was then told order refunded, 7 days later order cancelled after saying dispatched, what a mess around this company is.”

Helpful Report

Posted 7 years ago

“Ordered two jackets size XL and XXL, both showed in stock on their website. They took my money, then I received and email saying my order for XXL had been cancelled. They didn't give me a chance to cancel the reminder of the order which I would have done as we needed two jackets which were the same design. I have complained but without success. Customer service doesn't exist - they told me I could travel to a store to return the unwanted jacket once it arrived. Its not easy for me to get into the city centre to return something! To top it all, a day after they said the XXL was not in stock, they were advertised again on the website - this time with a price increase. Not a nice company and I wont be ordering anything from them again.”

Helpful Report

Posted 7 years ago

“Millets, blacks and few other store are all the same and frankly saying they are the worst stores within the UK to buy online. They are literally doing very dozzy business. For me, I bought items online from them stores which were on sale during Christmas and new year, and it was good price comparing with other stores. At first they hold me for few days providing order number and finally when all the sales was over, they are now saying that they don’t have stock hence order is cancelled. It’s happened to me not just once but many times previously but this specific time it cross all the Boundaries as those item were gifts to my family member. This is very outrageous,so think twice and avoid them if possible.”

Helpful Report

Posted 7 years ago

“Do not recommend buying online. Customer service has been rude and unhelpful. I have been sold a defective coat which wasn’t cheap. I got told to return it to a store that doesn’t exist and later on Twitter they even tried to make out I bought the coat from elsewhere. Obviously don’t want to return my £120’s or let me exchange my coat. So disappointed will never use them again.”

Helpful Report

Posted 7 years ago

“Sent out goods that someone had trodden all over and left large dusty footprints all over the trousers, water carrier sent out with no seal in the top...disgraceful. Use at your peril...”

Helpful Report

Posted 7 years ago

“£170 coat missing from delivery. Remaining part of order left on door step at 7.15 am in the morning. Waiting for resolution, which may take up to 10 days and the response from blacks implies that I will only get product/refund if their investigation proves they are at fault - who else would be at fault other than them? So in summary through no fault of my own I may well be £170 put of pocket. I certainly won’t be using their delivery service again.”

Helpful Report

Posted 7 years ago

“I’d suggest you find another company. Don’t use Blacks. Bought 2 pairs of ‘fully waterproof’ £100 walking boots. One pair, ‘OBOZ’ brand, leaked after 3 weeks wear – approx 15 hours walking and often not in the wet. Took them back to shop who sent them off to their returns team for inspection. Got the boots back two weeks later with an impersonal letter saying the problem was ‘due to lack of care’. Had various contacts with ‘customer service’ asking what care I should give a new pair of boots. Got repetitions of the ‘not our fault’ message with no explanation. All the emails signed off ‘if there is anything else I can help with, please do not hesitate to contact me’. Worst response was after I asked for the findings of the inspection so that I could go to Trading Standards and was told ‘I have been advised by the returns team that these will not be provided as we do not disclose this information, only a letter to advise the outcome of the inspection’. Don’t go to Blacks. Customer care couldn’t be worse wherever else you go.”

Helpful Report

Posted 7 years ago

“If buying online use Mountain Warehouse or Cotswolds instead! The Blacks stores I have visited have been good - staff helpful, good ranges. Blacks Online, however, is an absolute nightmare!! Twice now I've selected next-day delivery and paid extra for it. First time the order arrived 4 days later, minus one item which was out of stock. Why would I use them a second time? Well, every business experiences hiccups at times, and Blacks offered me 10% off another order as an apology when I complained about the first delay, thought I'd give them another go. - I've actually yet to receive this discount yet, but understand it will take a few days. Let's hope whoever processes their refunds is more efficient than their distribution centre team! So, second order was placed 2 days ago, again, next-day upgrade. Should have arrived yesterday but tracking shows it hasn't even been dispatched from Blacks' warehouse yet so it's not going to arrive today either! Yes, we are all getting used to faster service nowadays (eg. Next are superb, order up to 11pm for next day), but Blacks - if your logistics are unable to cope with next day delivery please don't offer it as an option! From my experience and reading previous reviews - wish I'd done that previously - don't order anything from Blacks online that you require within, say, a fortnight or you will be disappointed. I've recently used both Cotswolds & Mountain Warehouse online - both easy shopping experiences with quick delivery, arriving on the day it was supposed to. Buy from them instead!”

Helpful Report

Posted 7 years ago

“Price match promise is a sham.Yes they will match it. Take your order and payment, then two days later email to cancel stating product out of stock, yet it is still available to buy at full price online. If you contact customer services to as why all you get is a automated reply with no follow up. So if you want a genuine price match promise try Go outdoors.”

Helpful Report

Posted 7 years ago

“My order has been dispatched more than a week ago and still not received. Blacks are uncontactable , all my emails ignored. I think I lost my money.”

Helpful Report

Posted 7 years ago

“Appalling customer service, ordered online to store, 2 weeks to despatch, they failed to notify me that they had arrived in store, did not answer the phone or reply to my emails chasing up the order. After a month I got an email stating the items had been returned and I was refunded minus the delivery fee!”

Helpful Report

Posted 7 years ago

“SLOW SERVICE. NO URGENCY . NINE DAYS TO DELIVER A TENT , & ONLY WHEN I CHASED IT UP . Customer services just said " yea yea "”

Helpful Report

Posted 7 years ago

“I ordered a coat and backpack online. I received an email saying that the caot had been cancelled and I would eventually get a refund. to be fair, I did. I tried to cancel the backpack and delivery charges as I could get the item cheaper on Amazon. I was assured it had been cancelled. Then I received an email from heir carrier satating that they had delivered the backpack and that I had signed for it. I had not. I contacted Blacks who implied that I was a liar or that a member of my household might have taken it without my permission. I am extremely upset. If I had received it, I would not be complaing , I would simply return it. I am a hard working, extremely well educated, decent person with no criminal recored so why on earth would I begin a life of crime in this manner!! It is outrageous. Added to this, when I called the first time I heard the customer service personnel arguing over who should take this call, then whislt I was left on hold for Quite some time I could hear them chatting away, so why was I on hold. I will take my custom elsewhere in the future and would advise others to do the same.”

Helpful Report

Posted 8 years ago

“Ordered a fleece in their sake before New a Year, they stated that it couldn't be cancelled because of how fast they dispatch there items. How wrong!, contacted them after 10 days, said they'd contact me in 48 hours, surprise surprise! no contact and no reply from them on my second email. I opened a dispute in PayPal, that woke them up. Refund immediately and apology saying they never had the item, full stop. Won't be using Blacks again, untrustworthy. Thank you PayPal.”

Helpful Report

Posted 8 years ago

“TERRIBLE SERVICE AND LIE AFTER LIE Blacks lied to me 3 times over the course of 7 days about the despatch of my item. I wish i had read their trustpilot reviews page before I trusted them with an expensive and critical item for a planned trip. DO NOT BE FOOLED BY THE FACT THIS IS A HIGH STREET RETAILER - THEIR MAIL ORDER IS TERRIBLE AND CUSTOMER SERVICE JUST PLAIN LIE TO YOU. Item never arrived had to cancel order and re order from somewhere else to get the item on time. I have yet to receive my refund (another thing often complained about on trust pilot) AVOID THIS COMPANY IF YOU ARE IN NEED OF SOMETHING IN A HURRY”

Helpful Report

Posted 8 years ago

“Beyond substandard! Been waiting a month for our order, had to cancel our Xmas camping and make other plans at the last moment. Customer service has been the worst we've ever had to deal with. Never again!!”

Helpful Report

Posted 8 years ago

“Ordered an item from the Blacks website with delivery to one of their stores. Ordered on Monday evening, the item was listed as in stock. After a phone call on Wednesday it transpired that it hasn't been dispatched. I then asked to cancel the order as I needed this item quite soon and could buy it elsewhere with much faster delivery. I was assured on the phone that the order will be cancelled. Just in case, I put this in an email to the customer service and got a reply that it will be cancelled. At the end of the week I receive an email that the item has been dispatched. An absolutely abysmal service, extremely slow (dispatch of an in-stock item took almost a week) and customer service unreliable. Avoid.”

Helpful Report

Posted 8 years ago

Blacks is rated 1.8 based on 271 reviews