Blacks Reviews

Name: Blacks
Address: -, - -, West Yorkshire
Rating: 1.78

1.8 Rating 267 Reviews

19 %

of reviewers recommend Blacks

Company Reviews

Questions

Metrics

1.8

Based on 267 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customercare@blacks.co.uk

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Blacks 2 star review on 28th October 2021

Kim Owen-Turner

Blacks 1 star review on 4th October 2020

Anonymous

Blacks 1 star review on 4th September 2020

Brendan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a voucher for 150 pounds. When partner went to redeem it showed as 15 pounds. Very embarrassing and lack of apology .”

Helpful Report

Posted 3 months ago

“Great Gear, Useless Carrier, Rubbish After Sales I ordered a pair of boots for my wife from Blacks UK on Sunday evening It was collected by Evri Tuesday. Thursday, Evri`s tracker said It`s on its way. It didn`t arrive. Friday, Evri`s tracker said It`s on its way. It didn`t arrive. Contacted Blacks who told me it was out for delivery but it didn`t arrive. Later I get an email from Evri saying my package had been delayed . Blacks UK TOLD ME to contact Evri but their useless chat assistant rejected the correct delivery postcode so I couldn`t complain any further. Awful, Useless, Terrible etc, etc, This was a gift for my Wife who is ill and Evri has cocked it all up. Will never buy from Blacks UK or a seller that uses Evri ever again. Just a another customer to Blacks and Evri, and I doubt they even care. It is now 11pm Friday and I do not have a clue where the boots are but Blacks didn`t hesitate to remove £139 from my account on Wednesday the 22nd. No boots and £139 gone. The weekend starts tomorrow so I doubt I will hear anything more (if anyone cares) until next week. Grrr Thank you Blacks for an absolutely stressed out, sad for my wife, and frustrating for me, week. Date of experience: 19 November 2023”

Helpful Report

Posted 5 months ago

“Avoid ordering online! I would advise against ordering from Blacks website unless you are prepared to be out of pocket when trying to return items. Blacks take no responsibility for returns and despite the fact that I have received email confirmation from Blacks that my return was received by the company and after waiting for my money for over 14 working days, they are now asking me to deal with the company handling returns. I believe that once I have received a confirmation of my returns, it should not be on customers to handle Blacks' internal issues with the third party handling returns. It's a very frustrating experience, so unless you know the size and are sure of the quality of the product, do not buy from their site.”

Helpful Report

Posted 9 months ago

“I made two Orders for two separate items . 87.00 and I paid for next day delivery. This fell at the first fence and they refunded the delivery part of the order having missed the target . Over a week later the couriers evri !have lost the items!Blacks are re sending order one ( first adviser helpful)and unfortunately arguing about query two : order two albeit ordered straight after and clearly neither were delivered as it’s the same courier!!V poor service between blacks and evri”

Helpful Report

Posted 1 year ago

“Not great at all. I ordered an expensive tent (£1100) on the Monday for delivery from 3 to 5 days. I called the following monday to basically be told they had lost it, but no one had contacted me. I asked if they could arrange a new one to be sent out next day delivery to which I was told no, I had to just order as normal again. So I asked for a refund. I then got an email. telling me I could have next day delivery, but when I asked it was to late as they had issed the refund. So now my camping trip with my children is cancelled as I have no tent. Would not recommed or use again.”

Helpful Report

Posted 1 year ago

“Ordered a backpack . The backpack I received was second hand? Looks like someone had previously purchased it used it to go on holiday , returned it to Blacks who then sold it to me online as new? Returned it to Blacks who gave me a refund minus the £4.95 I had originally paid to have the item delivered? Their customer service department is shocking had numerous contact with them over this and each time they were rubbish . Will never buy from Blacks again !”

Helpful Report

Posted 1 year ago

“Blacks are amateurish, helpless, inadequate, incapable, ineffectual, inefficient, inept, inexperienced, unqualified, unskilled, useless, amateur, raw, awkward, bungling, bush-league, clumsy, disqualified, floundering, ineligible. I hope you go bust for the problems you have caused me. You don't deserve to supply the camping hiking and trekking community with the gear they need. Never again.”

Helpful Report

Posted 2 years ago

“Just dont bother - buy in store or not at all Placed an order online, paid with PayPal credit (so spent a bit more than I would have in store) heard nothing for a week then suddenly parcel is dispatched minus 2 items (out of stock) refund sent off and discount voucher removed (despite still being valid on purchase without the other 2 items. Ultimately paid more than I would have if I'd bought it in go outdoors (or got my local blacks to price match to save me the trip)”

Helpful Report

Posted 2 years ago

“I went to the store and decided to buy a hiking boot. I was advised to buy a size which was not available at the store and was asked to buy it from a kiosk and was assured that it will be delivered in two days ( it was a next day delivery). I went home thinking that it will arrive on time but it never did. I called blacks to find out what was happening and was told that my payment was going through security check. After that I checked my bank statement and it shows the payment has gone through. Since I am off to my trekking trip, I had to cancel my order as I don’t have time for the issue to be resolved .”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“I have to say the customer service is atrocious. I have ordered 4 separate occasions. 3 times they have taken my money but didn’t send as no stock. On each occasion i was told it was being sent out- and I only found out it wasn’t when i asked each time I hadn’t revived. Each time I was told - even thigh still in the website, Boone know what is available and it is hit and miss if the stock room has the item! My last order they did have- but I was only sent half the order. I waited and waited and after numerous conversations with customer services I was again apologies to. As no one could give me an answer and I got a different answer and no refund, I sent a voucher. I have found I cannot use this not valid at blacks and has not been validated by the company anyway. I have spoken to 12+ Customer service reps all with a different answer and no joining up! Still not able to use but told to travel to a physical shop 2 hours away to see if it works there!!! This during covid. There is No help at all and how not to run a business! So now out of pocket! At the start the regional director phoned to apologies but still not been rectified. I have asked again for this to be escalated but I have been ignored.”

Helpful Report

Posted 2 years ago

“If you want a protracted transaction and an update once a flood that lacks any substance, then Blacks is the Conveyancer for you”

Helpful Report

Posted 2 years ago

“Extremely poor service! Ordered £270 worth of clothing and it did not arrive. As I paid with PayPal Blacks refused to deal with it. After chasing PayPal was told that Blacks provided a delivery note so no refund would be given! I did not receive or sign for anything so how can there be a delivery note? They have basically stolen £270 from me!!!”

Helpful Report

Posted 2 years ago

“There website is not up to date with actual stock they have in store I get the feeling they have items in stock to get you buying & topping up on other goods so be careful for example below link - have just been told I will not be receiving but still listed as sale item on website https://www.blacks.co.uk/16168311/muck-boot-unisex-derwent-ii-waterproof-boot-16168311/?istCompanyId=d92b362f-ac8a-4a8a-87ca-c56eafad7955&istFeedId=2f99410f-1124-43d5-8232-86c184f09479&istItemId=pxrlarimt&istBid=t&gclid=Cj0KCQiA_JWOBhDRARIsANymNOYQGWB85FXoC-poz0hHpmcEW1sZ5sAobxapFj3U5HtY_AHfxmx6PfkaAjNFEALw_wcB&gclsrc=aw.ds”

Helpful Report

Posted 2 years ago

“Late last night at 23.01 I contacted Blacks to tell them that a pair of shoes I had ordered ten days before, as a Christmas present, had still not reached Hermes, the courier company, according to the Hermes tracking number. Somehow customer Care at Blacks managed to get hold of Hermes within 30 mins of receiving my email and sent me the following: "I am very sorry to hear you have not yet received your order as expected and can understand how disappointed you must feel. I have investigated the whereabouts of your parcel and regrettably, it appears to have been lost in transit. I have launched an investigation with the courier to discover what has happened to your order and to safeguard against this happening again. On this occasion, we are unable to offer you a replacement due to lack of stock so a refund has been processed to the original payment method used. Please note, debit/credit card will take between 3-5 days to reach your account depending on your bank whilst PayPal will take up to 24hrs but usually sooner. I am amazed that managed to get an answer that quickly from Hermes. I emailed Blacks to say I didn't want a refund just the shoes but they said it was too late as the refund had been sent. The whole transaction just seems a little weird and of course one person is now out a Christmas present.”

Helpful Report

Posted 2 years ago

“You unhelpful horrible people. Your carrier lost my parcel so you should sent replacement next day delivery as compensation for your mistake! You refunded only partial refund. Mancunian thief’s. You will be reported!”

Helpful Report

Posted 2 years ago

“Absolutely horrendous ‘costumer service’. Never ordering from Blacks or their partner companies again. They don’t care about their costumers whatsoever after they took the money.”

Helpful Report

Posted 2 years ago

“Avoid these at all costs. Ordered an item in stock, was told it was making its way through the warehouse then received am email stating it was not in stock and my order would be cancelled. Still awaiting my refund. Has exactly the same issue with Millets and Go Outdoors and found out they are all part of JD Sports. I'll be using small independent camping stores from now on. Useless bunch of companies!”

Helpful Report

Posted 2 years ago

“I have had a terrible experience with this company cost me £22 in calls and customer service is a joke like speaking to kids and for 4 days I am waiting for their great manager to call if I was the man paying the wages I would ask my manager a lot of questions beware when ordering with these clowns”

Helpful Report

Posted 2 years ago

“We're is my suff I paid expass delivery”

Helpful Report

Posted 2 years ago

Blacks is rated 1.8 based on 267 reviews