Blacks Reviews

Name: Blacks
Address: -, - -, West Yorkshire
Rating: 1.78

1.8 Rating 267 Reviews

19 %

of reviewers recommend Blacks

Company Reviews

Questions

Metrics

1.8

Based on 267 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customercare@blacks.co.uk

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Blacks 2 star review on 28th October 2021

Kim Owen-Turner

Blacks 1 star review on 4th October 2020

Anonymous

Blacks 1 star review on 4th September 2020

Brendan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick ordering and delivery. Sales are excellent!”

Helpful Report

Posted 3 months ago

“Went into Blacks in Chichester and the service from Craig was absolutely amazing. He has got to be the most obliging Sales Representative I have ever had the pleasure to meet. Nothing was too much trouble for him. He was so polite and courteous it made my whole shopping experience more pleasurable. I wanted some new walking boots and because I have a problem with my big toe on my left foot which slightly turns up as I broke it two ago my nail then rubs on the boot. I must have tried on at least 6 pairs of boots all in three different sizes from a 6, 6 and a half to a 7 but sadly none were suiting my left foot. Craig was so understanding of the problem but I felt so bad for not being able to buy any boots he really did make me feel at ease. I had just mentioned that I had just enjoyed a late lunch when he mentioned just through conversation the store had been so busy that he had not had any lunch. He started serving me around 4pm and I thought poor chap must be hungry so a few times I said go and find someone else to serve me and you go off and have a late lunch but he was insistent he wanted to help me find some comfortable footwear and said no its fine, I started serving you so I will see it to the end with this lovely caring smile. He was so desperate to help me as I mentioned all the problems I'd had with my feet, knees, hips and back. He also took time to explain the boots to me and the inner soles, what they were made of etc. Whether they were waterproof etc and the different methods the individual manufacturer used to make them waterproof. He was very knowledgeable. The shop was very clean and tidy and had a good selection of stock. Craig is an asset to Blacks and I will certainly go back in to the Chichester store and also recommend this store because of its array of stock and the service that was given to me by Craig. I only came across the Manager and one other female member of staff and they seemed friendly enough. I gave feed back about Craig to the store Manager who thanked me. I wish all sales assistants were as courteous and help full as Craig. Thank you again Craig...you are a star and need recognition for your amazing Customer Service Skills. You would be an asset to any company you worked for. Black you have a good member of staff there...hold on to him...good caring members of staff are hard to find! Kind regards, Nikki”

Helpful Report

Posted 1 year ago

“Excellent availability, great offers and service”

Helpful Report

Posted 1 year ago

“Top quality service online and in store . Came well within the 3 to 5 day delivery time”

Helpful Report

Posted 2 years ago

“Visited Blacks store in Sheffield yesterday, found the airframe tent which I wanted at the same price as amazon. Assistant Stevie was very helpful with good advice regarding accessories, thanks.”

Helpful Report

Posted 2 years ago

“Went into a store in Keswick with a air tube that had exploded. Staff really helpful. Measure it up and gave us good advice on how to inflate the tube properly in future. We installed it and has been working well thankyou”

Helpful Report

Posted 2 years ago

“Just like the last contributor. I have nothing but praise for Blacks. Delivered an item. Took a while because not immediately available. Updated me regularly, and sent the item just as soon as they had it. Had to send it back because (no-one to blame but myself) I ordered the wrong size. Customer service very prompt, courteous, patient and helpful all the way. I don't generally submit reviews, but when I saw how much flack this company is taking, I thought I really should get in touch - because I'm a happy customer.”

Helpful Report

Posted 2 years ago

“I don’t understand all the comments on this website - I ordered a tent from Blacks online website and it was delivered in a very timely manner with no issues whatsoever”

Helpful Report

Posted 2 years ago

“I have used black a lot over the last year & find there products good quality & great prices with a excellent next day delivery with hermes”

Helpful Report

Posted 4 years ago

“We was on our to Wales to go camping for a week and we had to call at Shrewsbury, as it turned out we had forgotten some important parts to our camping equipment. The manager of Blavks in Shrewsbury was very helpful and it has been the best customer service I have experienced in a long time. He went above and beyond his duty to customers.”

Helpful Report

Posted 4 years ago

“Excellent customer service in the Eastbourne store this morning. Very knowledgeable, friendly and helpful assistant. Nothing was too much trouble. Will return there again when needing any outdoor equipment.”

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Posted 4 years ago

“A great online experience that communicates with you all the way through the Sales experience. Professional in every respect.”

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Posted 5 years ago

“Very good prices I haven't had enough money to buy a coat/jacket in 2 years but blacks had very good coats/jackets for a reasonable price, first time I have ever been and I will definitely be going back.”

Helpful Report

Posted 5 years ago

“Black Friday deal, ordered items in two sizes. Collected next day from store. Polite courteous, short wait. Day after collected returned the sizes that were not required with receipt and in original packaging. Short wait for manager to action refund. Refunded back to card no quibble.”

Helpful Report

Posted 5 years ago

“Great customer service, knowledgeable and unbiased advice on their products. Definitely will be back.”

Helpful Report

Posted 5 years ago

“Needed a replacement charging cable for my Garmin Forerunner, Spoke to Janelle who was wonderful! managed to find the correct charging cable and sent to me 1st class. thanks Janelle, great customer service”

Helpful Report

Posted 5 years ago

“Quality products are always available at reasonable prices, especially true when you sign up for emails and get in first for the special offers.”

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Posted 5 years ago

“Got myself a nice bargain in the bank holiday sales. Love a bargain when I get the chance.”

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Posted 5 years ago

“Great service from start to finish could not fault . Great offers i have bought from many times .would recommend using store pick up alot faster than home delivery and only a £1 cant argue with that”

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Posted 5 years ago

“Good product good price as in sale click and collect facility good”

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Posted 6 years ago

Blacks is rated 1.8 based on 267 reviews