FashionEyewear.co.uk Reviews

Name: FashionEyewear.co.uk
Rating: 2.65

2.7 Rating 237 Reviews

41 %

of reviewers recommend FashionEyewear.co.uk

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Phone:

0208 987 2400

Location:

426 Chiswick High Road, London United Kingdom
W4 5TF

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FashionEyewear.co.uk 1 star review on 22nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You get what you pay for. Yes the frames are discounted. But may come damaged upon arrival. My frames were bent and I couldn’t wear them. The company said that since I live in the US, I should take it to a local optician and was given 10 GBP or 14 USD as a “courtesy”. A few places would not touch the frames as if they got damaged in the heating & reshaping process, they did not want to be held accountable. I finally found someone who would adjust the frames for 30 USD. So I now lost 15 USD over their lack of quality control. It is less than 2 months that I have worn these glasses and there’s a scratch on them. Company says since I bought standard lenses there is no warranty. Long story short: you may save money initially, but not worth the hassle when the quality of the product & customer service are lacking.”

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Posted 3 years ago

“sun glasses are great ,ray ban but the whole experience was farcical , i had to call after 12 days and was told "the glasses are going through quality control " ok they will be delived in 2 days , 7 days later i called again ,and was told they would be shipped the next day and an email with tracking ! no such thing so called again and the nice girl said they where going through quality control ! im sorry i flipped and said "bullshit" what glasses go through this procedure ? and said that i would be calling my card issuer and have the payment stop ,because i thought that nearly this company was fraudulent , turns out i was told they would be shipped that afternoon and an email with tracking would be sent ! to my astonishment an email was sent 30 mins after my call ended and the glasses arrived next day. the bottom line is yes they are reasonably priced ,but they need to communicate with there customers more frequently ,and not fob of with "quality Control " issues .so read the reviews (i didnt) but when i did i had a quite bad experience as did the vast amount of people who gave 1 star ,thats why i guess there rating is 2.84 .so make your own mind up !”

Helpful Report

Posted 3 years ago

“Had no response or acknowledgement from the company when I asked if my order had gone through, didn’t receive any confirmation. Poor service sending ‘genuine’ raybans with Royal Mail not even tracked!”

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Posted 3 years ago

“I have recently used FashionEyewear.co.uk to try on a Ray Ban frame. From the point of ordering to delivery it can take up to 10 working days and it did arrive with one week, secure packaging. I however did return the item on 18 February 2020, and still awaiting on a refund... I do not understand what systems they use to process a refund that takes nearly two weeks? still awaiting on a refund. I do not like the fact to call you are on hold for over 20 mins each time, so I doubt I will be using them again.”

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Posted 4 years ago

“Hi, At start of this year I purchased 1 pair of glasses for driving. I was sent wrong colour. I had very big argument with management stating that if I want colour that I requested I would need to send these glasses back as they would not send new glasses before receiving previous ( which was not my fault that I received different colour than my order stated) I also spoke with manager who said that normally people have at least 1/2 pairs of spare glasses- and they were shocked that I didn't have them, I just wanted to have 1 pair of good glasses for my driving. Experience was very bad, no discounts or anything complimentary offered. And to top it off I waited almost 1 month to receive this wrong colour when delivery for prescription lenses in uk area is 3-5 working days. Tahnk you.”

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Posted 4 years ago

“We've used Fashion Eyewear maybe 8+ times to order prescription specs and sunglasses, but our latest order experience was very poor. The Cutler & Goss frames I ordered have still not arrived with Fashion Eyewear after 6 weeks, so it looks like from ordering/paying for a pair of specs with these frames to getting them might take over 2 months. The call centre staff are friendly and try to help, but still a poor experience this time around.”

Helpful Report

Posted 5 years ago

FashionEyewear.co.uk is rated 2.7 based on 237 reviews