“Battery died after 5 months. Contacted giffgaff..Wanted stupid verification that they supplied the phone. Every time logging on had to get a verification code via email. Got nowhere. Contacted their ceo twice and still waiting on their reply. I found that when trying to get the phone returned via their website it is un-navigable. This must be deliberate IMO. Will never again use these people.”
“Unfortunately I have 2 devices with giffgaff but honestly the signal is an absolute joke to the point you can't even make an emergency call. Not good when you have terminal illness and need an ambulance. Funny there AIs pick up on you saying something they don't like but you can't give people a decent signal. You can't complain and they don't really care because it's happening a lot and they are fully aware. In fact I think it's too get people to get WiFi so they can control every part of our lives. Sounds like conspiracy? Wait and see 2030.”
“Sold my iPhone SE to gift gaff and they quoted £11.33 , it was a poor price as the phone was in good condition, nothing broken but I accepted as I am disabled and find it difficult going out , so sent my phone to them , after 2 weeks of waiting they have said my iPhone was cracked on the case so changed my quote to £5 . My phone case was not cracked and they are lying and if it is broken they have broken it . I wish I had read the reviews for tgis company first as I wouldn’t of sent my phone to them, giff gaff need reporting to trading standards.
I DO NOT RECOMMEND GIFF GAFF”
“No customer service. Over complicated « Goodybag » system. Too many SIM cards issued, and no real info on how to activate them. I have £30 in credit, and cannot access any data through no fault of my own. Very cheap, but can use the service! Complete shambles. Avoid”
“The top up/ goody bag is designed to trip you up!
The first month I wanted a goody bag for £25 which costed me £50 and the second month I wanted £15 goody bag which costed me £30.
I was refunded £15 as a goodwill gesture. What about the rest of it?
I do not recommend giffgaff as they use tricks to get more money out of you than you want to spend.”
“Terrible. Awful. Zero Support.
I was so impressed with giffgaff's SIM card ordering process and the fact that they mailed me a SIM card from the UK free of charge. Setup and activate were easy and I was very impressed with the user interface and experience.
The huge fail happened when I landed in the UK where I'd be using the SIM card. I had my iPhone 13 set up correctly, and giffgaff showed as my carrier in the upper left corner of my iPhone, however the service didn't work -- at all. I cycled my phone off and on to no avail.
I used giffgaff's chat function with their agents and to say they were not helpful would be an understatement. After the fourth message they stopped responding at all. This left me for a week in the UK unable to use my iPhone unless I was connected to WiFi.
I am most disappointed that I wasted £15 for a plan that went unused.”
“Giffgaff are the WORST !!! And You Cannot Save Valuable voicemails so those left by my Dear departed Dad were deleted & lost and I tried everything to save them. You can't it's the GiffGaff way of things as per!!!
Amy problems/issues and there have been numerous over my time with GiffGaff and you have to problem solve Yourself.
Avoid - there are much better networks and deals out there and with customer service.”
“Poor customer service. Bought refurbished phone and broke after a month. Returned and unable to fix so was told a replacement would be sent. Week later still no phone. Have been messaging but I am being ignored- avoid avoid avoid . Worst ever”
“I was miss sold a phone
I bought a phone online that was sold has coming with 128GB. But it arrived with 64GB. When I contacted the company I was told that this was a mistake on the web page and I was not honored what I thought I had bought. It was too late for me to change my phone due to the circumstances. Customer service is poor, no intend to even address the issue.”
“Rubbish customer service. My SIM card failed to work despite 2 attempts to activate it. When I contacted them about this I kept getting messages back saying my account had no active SIM card (no kidding, that's why I was contacting them!) and therefore they couldn't help. I eventually figured out for myself that I had 2 accounts because of the 2 attempts to activate the card, so I started all over again contacting them from the other account. Their system seemed to have transferred my number to an apparently imaginary SIM card, which they suggested I put into my phone to solve the problem. Eventually they gave me some long-winded but fairly useless instructions to swap my number from the imaginary SIM to the real one - luckily it is possible to work out from the website how to do a SIM swap. It requires an activation code that's written on the bit of plastic attached to the SIM card when it's delivered - it didn't seem to occur to them that most people would long since have thrown this away. (Luckily mine hadn't yet made it to the bin.) The whole process took 9 days, and at no point did anyone at giffgaff admit that the company had gotten anything wrong or offer anything even vaguely resembling an apology.”
“Bad service, I payed 3 months with no signal, data or anything I paid 10 a month. Then when I messaged they gave me 8 credit and said it was a gesture of good will... hardly compared to how much I paid for nothing. I tried my sim in 2 phones an each did the same thing. Go with another network don't go with these.”
“Sent a phone off for the recycle team. They said it was blacklisted when it wasnt, I then spent 3 days sending them proof that it wasnt. After 2 and a bit weeks of contacting them (by the way u get one answer a day. Have they heard of live chat?) They finally sent my phone back only for me to find they cracked the camera lens. They offered me 50 pound compensation still waiting for the money. I wont hold my breath with them. Honestly the worst company to deal with. Avoid!!”
“I have had a really bad experience. Got an offer on line to buy my phone. Firstly, they didn't send me the return envelope as requested, they then did but when I sent the phone they said they hadn't received it. They then said they had got it so I would get a response in 48 hours- obviously I didn't! I eventually got a revised offer which was basically a joke- they said the phone was faulty but it isn't! I've asked for a revised offer or my phone back- not expecting a speedy response!! My daughter sold hers on Music Magpie and said how easy it was. I'm disgusting with Giffgaff.”
“Got a quote for an iPhone of £230 to trade in, a few days later I received an email saying that the offer had been revised to £45 because the camera was not working ( it was) . Then tried to work through the convoluted and misleading process to get my phone returned. After threatening legal action the phone was received, guess what,the camera is working perfectly. Cant quite believe someone at Giff Gaff thinks this is ethical business practice.”
“Poor show.
I sent a fully complete and working iPhone Se to Giffgaff recycling based on its online quote of £45.
Giffgaff came back to say that the camera was broken and revised the quote to £9.
I queried this problem, saying that one of the last things I did with the phone was to take and send pictures of my new phone.
Giffgaff then came back to say that the camera was actually working but that the sim tray was now missing but the revised quote was still £9. I said it was ok when I sent it (it’s not the sort of thing that could be overlooked) but they were uninterested in helping.
I did also query why the new quote was £9 when their online system gave a “missing buttons” quote for £33.
Again, they were uninterested.
Just a waste of time”
“LIke a Lot of people I feel scammed by Giffgaff. Sent a phone off to them. Was told I could not do it as it was under contact.
No problem I thought they will send back. How wrong I was its like trying to get blood out of a stone!! Feel like I have been scammed by them!! Avoid at all cost.”
“Do not use this service. I sent them a phone, they claimed the camera didn't work so wanted to pay me over £100 less, had I not been sure my phone was working and rejected that claim they would have scammed me out of that money. Having received the phone back and checked it works they are refusing to honour the original quote. Their customer service is also a complete joke.”
“Giffgaff are refusing to send me my money for the phone I sent back to them!!! They are keeping the money and my phone as they are stating they have not received my recycle order. DO NOT USE GIFFGAFF!!”
“Giffgaff are refusing to send me my money for the phone I sent back to them!!! They are keeping the money and my phone as they are stating they have not received my recycle order. DO NOT USE GIFFGAFF!!”
