Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.96

“My thoughts are the same as many,the country is going through hard times yet they refuse to refund a holiday that they cancelled,had the same with Expedia but they offered a refund before even asking.Hoseasons didn’t fulfil their contract in supplying me with the accommodation so regardless of what they say I’m sure were all get our money back some way.I am disgusted with hoseasons and hope they take a big hit and deserve to be one of them unfortunate companies that will be put out of business due to the current situation, I hope everyone who has had dealings with this company writes a review and this will damage the company as I wouldn’t book through them reading how they treat their customers and believe many others will think twice.”

Helpful Report

Posted 6 years ago

“My thoughts are the same as many,the country is going through hard times yet they refuse to refund a holiday that they cancelled,had the same with Expedia but they offered a refund before even asking.Hoseasons didn’t fulfil their contract in supplying me with the accommodation so regardless of what they say I’m sure were all get our money back some way.I am disgusted with hoseasons and hope they take a big hit and deserve to be one of them unfortunate companies that will be put out of business due to the current situation, I hope everyone who has had dealings with this company writes a review and this will damage the company as I wouldn’t book through them reading how they treat their customers and believe many others will think twice.”

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Posted 6 years ago

“Our holiday got cancelled due to the Covid-19 outbreak. They didn’t contact us within 7days as they promised on the cancellation email. We spent 3 days trying to get through to them to be refused a refund. They said we can transfer to a different date, won’t honour the price or the discount we initially received, meaning we’ve either got to lose out on the money we’ve paid or pay double even triple to change dates & we still may potentially not be able to go on it! I know it’s not their fault but it isn’t ours either. They’ve stitched everyone up & got us all over a barrel. Never known much horrendous customer service from a company.”

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Posted 6 years ago

“Our holiday was cancelled due to the Covid-19 outbreak. Refused us a refund but said we can transfer to a later date... but we would have to pay the additional costs to go on a different date!! We booked in January and got a really good discount and won’t honour this!!! It’s going to end up costing us more than double to change dates, which we still may not potentially be able to go on. I know this is not their fault but it’s not ours either and they’ve got us over a barrel. Absolutely disgusted with them.”

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Posted 6 years ago

“I agree with everyone on here regarding no refunds. I am in the same boat. We also have a holiday booked through them for August and I asked if they can transfer my April holiday money to that and no they can't do that!!! Do not understand why they can't do this. They are now holding everyone more or less to ransom so they have to book through them again if you want to see any sign of your money back!. Don't understand how they can expect people to book in advance now due to what is going on in the world at the moment. Totally disgusted with them! What happens if they go bust now?? All our money gone and I am sure like me most of us could really do with it right now due to been furloughed from work. Really angry and frustrated with them. Maybe with so many bad reviews they might think twice about what they are doing or lose a lot of peoples custom in the future.”

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Posted 6 years ago

“Can't use companies like this after the pandemic. They cancelled 24 hours after I booked and have said they won't refund. Apparently I should have purchased cancellation cover - despite me not cancelling! Hopefully they go into administration as it would be easier to get a chargeback, however they won't go bust with all our money sat in their current account will they.”

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Posted 6 years ago

“So my holiday has been cancelled due to Covid 19. Fair enough, we all get that. However. They are going to keep my money in their bank. No option of a refund. Well. If there was ever a way to doom the future of a company. It's the poor way this has been handled. I am contacting my Credit Card company and Holiday Insurance and will for the Sake of £99. Be taking Hoseasons to the small claims court out of principle. After using this company 14 times in the past. I would of used them again. Of course after Covid 19 gets all sorted out. Not now. Not ever again. How to place a company into Commercial Suicide. Keep the money of people that are looking forward to their holiday. Offer no option of a refund. Oh, and by the way. You will pay more because we have control over your booking. So we can make a bit more money from you...…..as well as the interest on all that cash!. Good Luck Hoseasons. Another company name that is going to the wall when run by greedy multi billionaire cooperation. Wyndham Vacation Rentals, which owns the Lowestoft-based holiday rental business, has been acquired by Platinum Equity for around $1.3bn.”

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Posted 6 years ago

“Terrible company. Will not consider refunds for holidays canceled due to coronsvirus as they say it was cancelled by the government and not them.”

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Posted 6 years ago

“What has gone wrong you pathetic money grabbing morons. You are giving no customer service just causing unbelievable stress to hard working families.Your holding back because of you have no cash flow so your keeping our money.You will not get away with this because nobody and I mean nobody will ever use again.Whose ever in charge should hang their head in shame.My Mum always said what goes around comes around.”

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Posted 6 years ago

“What a terrible company. They do not care about their customers, only profit margins. Policy of no refunds is immoral under the current circumstances. Please do not trust you or your families hard earned cash with them. Daylight robbery.”

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Posted 6 years ago

“I should be going away in 2 days they emailed me to say its been cancelled & that they would be in contact with me & im still waiting I will not be using them again they have put up all the holiday in the next 12 months absolutely disgusting”

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Posted 6 years ago

“Awful customer service, they don’t care about loyal customers (13 years!!). No refund on the holiday they cancelled just a date transfer; I explained I can’t go on any other date due to commitments (including Hoseasons holidays!!) and now I’ve lost over £600. There a terrible company, it’s a shame a worldwide disaster has to show their true colours. Avoid. Oh 3 hour wait to speak to them too.”

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Posted 6 years ago

“Holiday was cancelled due to the covid19 pandemic. Have been trying to contact hoseasons for 2 weeks now and have had zero responce.”

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Posted 6 years ago

“No communication, no refund,never use again.”

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Posted 6 years ago

“I booked a holiday on the 20th of March to stay in a lodge on the 23rd of March on the 22nd I found out the site was closed no contact on hoseason just a courtesy call of the holiday lodges confirming it was closed after numerous calls trying to get through and nearly an hour on hold I was informed I can't have a refund and need to book at a later date the prices are double I paid so I won't be booking again, absolute disgrace of a company taking money then 2 days later cancelling but refusing to refund me. I give them zero stars I hope the company goes bust through this.”

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Posted 6 years ago

“Booked a holiday on the 20th of March for the 23rd of March on the 22nd found out the site was closed. I've had barely any communication with hoseason about the holiday after trying to numerous times and being on hold for nearly an hour got told no refund just have to book at a later date even though the holidays are now double the price I paid, absolute disgrace of a company!!”

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Posted 6 years ago

“Hoseasons you need to be aware of the law ... FRUSTRATED CONTRACTS ACT 1943 ....http://www.legislation.gov.uk/ukpga/Geo6/6-7/40/section/1”

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Posted 6 years ago

“What sort of people are running Hoseasons they must be the most devious ,thieving, hard nosed individuals ..but most of all they must be absolute idiots if they think that by refusing to refund their customers and inflating future bookings is good for the future of the company ... unless they know they will go bust and want to go down with our money in their bank accounts .. Ex customer”

Helpful Report

Posted 6 years ago

“After receiving a cancellation from Hoseasons I eventually was able to speak to someone who insisted it was company policy that no refunds would be provided. In the current climate like many they are obviously trying to retain cash but, Hoseasons, this is not the way to do it. If your company does make it through the crisis you will lose a great deal of customers and I like many that have losted will make sure all are aware on social media. Do not only do the right thing but also the legal thing and refund those who have lost.”

Helpful Report

Posted 6 years ago

“The way they’ve treated their customers during the COVID19 pandemic is disgusting! When all this is over customers won’t forget how you have handled this. Will never book with them again.”

Helpful Report

Posted 6 years ago

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