Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.97

2.0 Rating 813 Reviews

24 %

of reviewers recommend Hoseasons

Company Reviews

Questions

Metrics

2.0

Based on 813 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

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Hoseasons 2 star review on 22nd May 2025

JANE

Julie Reeves

Hoseasons 1 star review on 17th January 2025

Karen P

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I agree with everyone on here regarding no refunds. I am in the same boat. We also have a holiday booked through them for August and I asked if they can transfer my April holiday money to that and no they can't do that!!! Do not understand why they can't do this. They are now holding everyone more or less to ransom so they have to book through them again if you want to see any sign of your money back!. Don't understand how they can expect people to book in advance now due to what is going on in the world at the moment. Totally disgusted with them! What happens if they go bust now?? All our money gone and I am sure like me most of us could really do with it right now due to been furloughed from work. Really angry and frustrated with them. Maybe with so many bad reviews they might think twice about what they are doing or lose a lot of peoples custom in the future.”

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Posted 5 years ago

“Can't use companies like this after the pandemic. They cancelled 24 hours after I booked and have said they won't refund. Apparently I should have purchased cancellation cover - despite me not cancelling! Hopefully they go into administration as it would be easier to get a chargeback, however they won't go bust with all our money sat in their current account will they.”

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Posted 5 years ago

“So my holiday has been cancelled due to Covid 19. Fair enough, we all get that. However. They are going to keep my money in their bank. No option of a refund. Well. If there was ever a way to doom the future of a company. It's the poor way this has been handled. I am contacting my Credit Card company and Holiday Insurance and will for the Sake of £99. Be taking Hoseasons to the small claims court out of principle. After using this company 14 times in the past. I would of used them again. Of course after Covid 19 gets all sorted out. Not now. Not ever again. How to place a company into Commercial Suicide. Keep the money of people that are looking forward to their holiday. Offer no option of a refund. Oh, and by the way. You will pay more because we have control over your booking. So we can make a bit more money from you...…..as well as the interest on all that cash!. Good Luck Hoseasons. Another company name that is going to the wall when run by greedy multi billionaire cooperation. Wyndham Vacation Rentals, which owns the Lowestoft-based holiday rental business, has been acquired by Platinum Equity for around $1.3bn.”

Helpful Report

Posted 5 years ago

“Terrible company. Will not consider refunds for holidays canceled due to coronsvirus as they say it was cancelled by the government and not them.”

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Posted 5 years ago

“What has gone wrong you pathetic money grabbing morons. You are giving no customer service just causing unbelievable stress to hard working families.Your holding back because of you have no cash flow so your keeping our money.You will not get away with this because nobody and I mean nobody will ever use again.Whose ever in charge should hang their head in shame.My Mum always said what goes around comes around.”

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Posted 5 years ago

“What a terrible company. They do not care about their customers, only profit margins. Policy of no refunds is immoral under the current circumstances. Please do not trust you or your families hard earned cash with them. Daylight robbery.”

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Posted 5 years ago

“I should be going away in 2 days they emailed me to say its been cancelled & that they would be in contact with me & im still waiting I will not be using them again they have put up all the holiday in the next 12 months absolutely disgusting”

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Posted 5 years ago

“Awful customer service, they don’t care about loyal customers (13 years!!). No refund on the holiday they cancelled just a date transfer; I explained I can’t go on any other date due to commitments (including Hoseasons holidays!!) and now I’ve lost over £600. There a terrible company, it’s a shame a worldwide disaster has to show their true colours. Avoid. Oh 3 hour wait to speak to them too.”

Helpful Report

Posted 5 years ago

“Holiday was cancelled due to the covid19 pandemic. Have been trying to contact hoseasons for 2 weeks now and have had zero responce.”

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Posted 5 years ago

“No communication, no refund,never use again.”

Helpful Report

Posted 5 years ago

“I booked a holiday on the 20th of March to stay in a lodge on the 23rd of March on the 22nd I found out the site was closed no contact on hoseason just a courtesy call of the holiday lodges confirming it was closed after numerous calls trying to get through and nearly an hour on hold I was informed I can't have a refund and need to book at a later date the prices are double I paid so I won't be booking again, absolute disgrace of a company taking money then 2 days later cancelling but refusing to refund me. I give them zero stars I hope the company goes bust through this.”

Helpful Report

Posted 5 years ago

“Booked a holiday on the 20th of March for the 23rd of March on the 22nd found out the site was closed. I've had barely any communication with hoseason about the holiday after trying to numerous times and being on hold for nearly an hour got told no refund just have to book at a later date even though the holidays are now double the price I paid, absolute disgrace of a company!!”

Helpful Report

Posted 5 years ago

“Hoseasons you need to be aware of the law ... FRUSTRATED CONTRACTS ACT 1943 ....http://www.legislation.gov.uk/ukpga/Geo6/6-7/40/section/1”

Helpful Report

Posted 5 years ago

“What sort of people are running Hoseasons they must be the most devious ,thieving, hard nosed individuals ..but most of all they must be absolute idiots if they think that by refusing to refund their customers and inflating future bookings is good for the future of the company ... unless they know they will go bust and want to go down with our money in their bank accounts .. Ex customer”

Helpful Report

Posted 5 years ago

“After receiving a cancellation from Hoseasons I eventually was able to speak to someone who insisted it was company policy that no refunds would be provided. In the current climate like many they are obviously trying to retain cash but, Hoseasons, this is not the way to do it. If your company does make it through the crisis you will lose a great deal of customers and I like many that have losted will make sure all are aware on social media. Do not only do the right thing but also the legal thing and refund those who have lost.”

Helpful Report

Posted 5 years ago

“The way they’ve treated their customers during the COVID19 pandemic is disgusting! When all this is over customers won’t forget how you have handled this. Will never book with them again.”

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Posted 5 years ago

“Boycott Hoseasons. Cashing in on young families and leaving them with nothing during the devastation of the Covid-19 outbreak...Scum Bags, going direct next time. Refund us now, do the right thing.”

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Posted 5 years ago

“Exactly the same as most people on here. They will not refund the holiday I booked that they cancelled due to the Covid 19 situ. The money is my elderly parents and they do want to go next year. I know this is unprecedented situ. But come on Hoseasons you can not keep people's money. Like many others it has left a bitter taste and I will never book with them again.”

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Posted 5 years ago

“Hoseasons are refusing to refund my holiday despite it being cancelled by them due to the Coronavirus. They don’t answer the phone or social media messages. I don’t want to rebook at an inflated premium , I want my money back. Shame on you Hoseasons for trying to make money out of this terrible situation.”

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Posted 5 years ago

“Well thank you very much, you cancelled my holiday and now told me that I need to re-book but have almost doubled the price for any other booking. Or you will lovingly charge me for cancelling even though I paid for the cancellation insurance. This is disgrace, if this doesn’t get resolved I am never using this group of companies again!”

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Posted 5 years ago

Hoseasons is rated 2.0 based on 813 reviews