Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.96

2.0 Rating 817 Reviews

24 %

of reviewers recommend Hoseasons

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2.0

Based on 817 reviews

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Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

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Hoseasons 2 star review on 22nd May 2025

JANE

Julie Reeves

Hoseasons 1 star review on 17th January 2025

Karen P

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its a shame you have to put 1 star on the review ..they don't deserve any .. With the amount of customers unable to get refunds, myself included.. the total arrogance of Hoseasons towards customer service at a time of such a disaster ? There will be thousands of potential customers who will never book with them ever again. I hope they go bust ??”

Helpful Report

Posted 6 years ago

“Hoseasons coronavirus cancellations. Meant to be going to hendra 8th June. Rung today to cancel the holiday as I am self employed and my income has suddenly stopped. I am told that to cancel it will cost me £125 on a £225 holiday 🤬 and if I don't pay I will incur more charges on top. If I move my holiday it cost £35, but to move it to next June similar date, same caravan holiday is £440. So £250 extra for the same holiday a year later. Apparently Hendra going open 5th June. Even though we have be told not to travel for the next 3 months. So if hendra does open and been total that they are well in their rights to close facilities with no warning. So if facilities are close we will have a just caravan, no swimming pool, entertainment, arcade. This would not the holiday we booked. We booked because of the facilities hendra offered. Awful service for Hoseasons And feel they are cashing in when people are worried about their health and Money. Never using this company again 🤬🤬”

Helpful Report

Posted 6 years ago

“They cancelled holiday and will not offer a refund. Will never use again.”

Helpful Report

Posted 6 years ago

“Covid 19 cancellation. Despite being told I would receive a phonecall, I rang them and waited on hold for 45 minutes which I understand during these exceptional times. HOWEVER I offered them 4 options: 1. Rebook for the same site at the same cost next Easter. REFUSED because the Easter Holidays where I live are different to the holidays in Devon this year so I would need to pay the difference for next year. Probably at least £250+ more. I work in a school and it seems that it’s my problem that I can’t move the school holidays to suit Hoseasons. 2. Change my holiday to a different date at a different site and pay £30 extra. REFUSED They cannot do that. 3. Change my dates, drop from 4 nights to 3 but they honour my original price. REFUSED They cannot do that. I could pay £100 extra for a bronze caravan when I’d originally paid for gold standard. I explained one of my party has chronic health issues which means that I need central heating throughout. Hoseasons clearly not concerned about the health and wellbeing of their customers. 4. Refund. REFUSED They cannot do that. Advice given: Keep an eye out for offers if you cannot afford pay more! My money will now sit in their account for 12 months until they take it back because I won’t be able to find a holiday in my price range in the school holidays. And believe me, I’ve searched for one! On a more positive note, my sister has a booking with Parkdean who are giving refunds. I have emailed the chief executive of Hoseasons and will wait a few days for a reply. I will happily update my review if I get a positive response. I suppose my next port of call will be ABTA and Trading Standards but I hope that Hoseasons will reconsider and show some compassion and humanity. With the risk of boring everyone, expect to see this review on as many platforms as I can find. Come on Hoseasons, do the right thing!”

Helpful Report

Posted 6 years ago

“https://assets.change.org/photos/4/oz/pc/ZToZPCaebLVbYna-800x450-noPad.jpg?1584805324”

Helpful Report

Posted 6 years ago

“Dreadful company. My holiday got cancelled in view of the corona virus and they refuse to give me my money back. They expect you to rebook with inflated prices and will not reduce their fees. They expect more money to rebook and end of the day who knows whether we can travel within the next 12 months as we may still be on lockdown. Again they will have the benefit of more money from us. Customer service is poor. I’m due to go away tomorrow and only today I got a response to my message a week ago. They never answer their phones. I will never use them again.”

Helpful Report

Posted 6 years ago

“Due to coronavirus I tried to rearrange holiday but they wanted £80 more for the same holiday next year and £35 administration. As I was within 90 days I cancelled but my low deposit £20 Was raised to £125 in total! How can this be right never will I book Hoseasons again lost my custom forever.”

Helpful Report

Posted 6 years ago

“Sadly this long running company with a previously good rating will send itself under by trying to stay afloat by retaining everyones money and inflating the prices to rebook. They will find peoples loyalty will disappear after such poor treatment and return visitors will not return. People would rather lose their money than line Hoseasons pockets once this crisis has passed. Good luck Hoseasons, you'll be on your own”

Helpful Report

Posted 6 years ago

“Previous 5 star review an obvious inside job. Ignore and read rest of recent reviews. Never trust Hoseasons again.”

Helpful Report

Posted 6 years ago

“Hoseasons trying to rip people off, insisting they pay in full for holidays or lose deposits, months in advance, when they are aware it is unlikely that sites will be open owing to coronavirus, sending threatening e-mails yet not giving customers opportunity to contact them. My advice is boycott these money-grabbers.”

Helpful Report

Posted 6 years ago

“Had a really good deal with hoseasons for a week cabin with hot tub at Isle of Wight. Despite our holiday cut short (but we took the risk in going) Absolutely chuffed with hoseasons customer service. Went to Isle of Wight on the 21st March but got told to go back home 3 days later. But after 40 mins on hold got told we'd get 166 out of 291 of our holiday refunded deducting the cost of 2 nights that we was there. Really pleased with the service would be a loyal customer and book with them again.”

Helpful Report

Posted 6 years ago

“AVOID THIS COMPANY AT ALL COSTS. Another family being refused a refund following to the COVID-19 restrictions on travel. To book the same holiday next year is £300 more! Which is not as high as the increase other people are facing! How is this justified? The credit is valid 12 months from when your holiday was meant to take place, this doesn’t even consider how long the COVID-19 restrictions are to be in place for, so how can the clock be ticking against using the credit when you physically can’t book before June?! Their whole attitude is disgusting from start to finish and they are exploiting their innocent customers.”

Helpful Report

Posted 6 years ago

“I'm one of thousands of Hoseasons customers robbed of their hard earned money. My booking is also in the period at risk of coronavirus, but I have been told i will lose 50% of my £989 holiday if I cancel. But I'm not cancelling - I cannot get there due to the unnecessary travel involved, my cottage is fully booked now until October. I have booked numerous cottages for over 16 years, but I won't book another one if I am going to worry about being ripped off. Hoseasons / Cottages.com - you are damaging your clients future business more than the Coronavirus will ever do. Because you haven't just lost thousands of customers, but each of them will warn friends / family not to trust you with their money.”

Helpful Report

Posted 6 years ago

“Hoseasons will not give my money back ,offered an alternative date which I cannot do as we cannot get the same time off again together. The response to this was half you group go on one break and the other go on another date. LAUGHABLE.In their terms and conditions number 27 section B3 article D they state you can receive a refund if THEY cancel you booking which is of course what has happened.The lady who took my call even admitted that Virus or no Virus they can cancel your holiday and keep your money if they feel like it.You may think i'm taking that out of context but that is what i was told.Everyone in the same situation as me please don't give up ,they hope you will in which case they win .I realise this is not their fault but they need to show compassion to their hard working customers that may only get one holiday every couple of years and REFUND us all ASAP.”

Helpful Report

Posted 6 years ago

“Disgusting when there's a crisis they shut and keep your money saying re-book. Will not be able to afford it when they increase their prices to profit further from this awful situation!@Hoseasons”

Helpful Report

Posted 6 years ago

“Disgusted a refund is not being offered. We have not cancelled our holiday, they have. Every other caravan park company are offering refunds but Hoseasons are not. Just expect you to book another holiday next year which costs £500 more for the same holiday. Will not be using them again. No-one should be profiting from this terrible situation.”

Helpful Report

Posted 6 years ago

“Hang your head in shame hoseseasons for not given your customers a refund due to the closure of site as a result of Covid-19. My family can not afford an additional £1000 to visit at a later date. Terrible service and will be remembered.”

Helpful Report

Posted 6 years ago

“Hoseasons closed the park due to COVID - 19. I asked for refund as couldn't book any future dates with them (as i don't have a crystal ball) and automatically told that they cannot offer refunds, before checking I had bought the cancellation insurance policy!! Robbing company, please use your head and DO NOT BOOK WITH HOSEASONS - very poor customer service with no compassion for its customers.”

Helpful Report

Posted 6 years ago

“Won't give refund even tho u can't go because of covid 19”

Helpful Report

Posted 6 years ago

“Profiteering on the back of an international crisis. Disgusting”

Helpful Report

Posted 6 years ago

Hoseasons is rated 2.0 based on 817 reviews