Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.97

2.0 Rating 808 Reviews

25 %

of reviewers recommend Hoseasons

Company Reviews

Questions

Metrics

2.0

Based on 808 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

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Julie Reeves

Hoseasons 1 star review on 17th January 2025

Karen P

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Daylight robbery springs to mind!! I booked a holiday under the "low deposit scheme" at the time I didn't know this was a "scheme" I paid a deposit but had to cancel literally days later due to getting the term dates from my sons school and realising he wasn't off that week!!! I spoke to a woman in customer service who was rude, snappy, talked over me & quite frankly didn't care. So much for customer service! Now if they had said your deposit won't be refunded, I would have been fine with that. Despite giving over 3 months notice they sent me a court claim asking for the rest of the deposit £124.40 and a further £35 for court fees. Fair to say I will never book with this company ever again! They own cottages.com and Hoeseasons. My mum books 2 to 3 holidays a year with them , not any more. Parents at school also book with them, not any more. I am a single parent, working part time & have also been hit with COVID meaning I had to take a month off work for me and my son. They don't pride themselves on family values and I hope they're run into the ground for what they put family's through!!!!”

Helpful Report

Posted 3 years ago

“Booking Reference 25067333 This is an update on previous review. 1. Book only if you are 100% sure, which, by the way does not exist. 2. No refund once they have taken your money. Just like gambling 3 They tell you sorry so many times, it annoys you because you know they are patronising. 4. There are other beautiful holiday areas in the UK with better services at an affordable price. 5. Do the necessary and give yourself and loved ones memorable stress-free holiday. I am reviewing from personal experience, do not waste your time and money with Hoseasons. Many thanks.”

Helpful Report

Posted 3 years ago

“Booked for myself my 2 year old and newborn to go away - upon arrival hoseasons hadn’t booked our accommodation - been trying to contact them for over a month and they’re refusing to refund despite them not sending out booking and the resort having to put us up in a log cabin nothing like what we booked - couldn’t use facilities as no booking was made. Will never use these idiots ever again, all agents lack compassion or any want to assist - they treat us all like we just want money from them, when in essence we didn’t get what we paid for so a refund is due.”

Helpful Report

Posted 3 years ago

“I took out insurance for my holiday. My dog is getting operated on today for a torn cruciate ligament and this isn't covered by insurance. She's to be caged for 2 months. Very unhappy about this considering I've been going to their site for years.”

Helpful Report

Posted 3 years ago

“Booking Reference 25067333 Though very easy and straightforward to book a holiday with Hoseasons. Suppose you need to cancel your holiday for a genuine reason, then you will realise how ruthless they could be. I am an NHS worker and wanted to relax with my family after working hard on the covid +ve ward. However, Hoseasons has claimed the reward for my risk and hard work without offering a refund. I needed to cancel my planned holiday with Hoseasons because I am starting a training lasting 2 years. I booked the holiday on the 8th of January 2022 and immediately cancelled with Hoseasons, informing them of my planned training yesterday, the 27/01/22. I booked the holiday for August 2022. To my surprise and astonishment, Hoseasons declined a refund claiming I did not tick a box for insurance. Indeed, 7 months is more than enough for Hoseasons to find an alternative holiday family. The rigidity of their one-for-all response is a fraudulent practice and not acceptable. I am using a free resolving team called Resolver to help claim my refund. I will keep updating this site as I go along with the case. Please, also write on TrustPilot to warn others of this organisation's fraudulent ways.”

Helpful Report

Posted 3 years ago

“Due to an emergency had to cancel the booking made 4 days ago the customer service refused to cancel or change the booking. The customer service advised that the cancellation fee is 90% off the booking. Useless customer service. Do not waste your time and money with this rubbish booking company.”

Helpful Report

Posted 3 years ago

“Booked our holiday in October 2020 for a 5 day stay December 30th 2021 at paradise Park Lodges, York. We paid in full 2020. only for them to cancel December 14th 2021 .... not received full explanation or refund yet. Will never book with this company again. Shambles of a company.”

Helpful Report

Posted 3 years ago

“Issues on refund too. Once you pay, that's mean no refund and modification. Those are very unreasonable booking terms. A lot of other spa properties out there, don't book here. That is not a holiday place that you want to go for.”

Helpful Report

Posted 3 years ago

“arrived at Pendine Sands on Friday 22/10 around 8pm. We followed the contactless check in procedure and went straight to the caravan. It had a green sign up to indicate that it was safe to enter as it had received an enhanced clean. Below is a list of what we was greeted by as we entered the caravan • ripped sofa • cobwebs all around caravan • a lot of dog hair in the carpet • dirty cutlery & kitchen utensils • carpet full of stains • flys in caravan • dust all over shelves,cupboards & glass cover on cooker • sofa grubby looking & stains • mould around seal of fridge • dirty sheet on one of the beds • other peoples clothes under bed • other peoples food in cupboard This is after I had received a phone call earlier that day to say that their cleaners was short staffed due to covid-19 sickness and my check in that was originally 5pm would now be 6pm. We swept the floor with a brush and you can see in one of the pictures the amount of dog hair that came up was disgusting. The next morning we went to reception to complain, the manager came over and asked if we could give them a one hour window that day so they can come around and further clean the caravan. We agreed to this and arranged a time, a member of staff came around at the time agreed but could not see what the problem was when we showed him the issues. All he did was hoover the living area carpet with an under powered hoover and replace the dirty sheet with a new one, spent no longer than 15 minutes cleaning. The caravan was still just as dirty, this was still not the enhanced clean that the caravan was suppose to have had due to covid-19 . Carpet was still covered in dog hair, glass cover on cooker still covered in dust. We sprayed the bathroom floor with one of my own cleaning sprays, wipped it up and the amount of dirt on the tissue is vile. We had to book other accommodation else where for the remainder of our holiday, as the hygiene standards at this site are very poor. The whole site looked run down, unkept and overgrown. Nothing like the pictures on the website. The caravan was no where near a reasonable level of hygiene and cleanliness for a family to stay in. I have been offered me a 20% refund which I find insulting. I would avoid this site at all costs and book somewhere else if you want a relaxing holiday”

Hoseasons 1 star review on 15th November 2021

Helpful Report

Posted 3 years ago

“Used this company once before and was initially happy. Second time we booked with them my wife's grandmother had passed before we were to leave. I had paid for the cancellation cover but I warn you this doesn't mean a thing and you still have to jump through hoops to receive a refund. I had to send her death certificate as proof of death and then they said it wasn't a direct relative until we spoke to the manager and complained. Out of £725 we got back £575 so £150 lost over 'compensation and admin fees'! Sounds like a lot of rubbish for people typing on a computer all day. Won't be using them again. Insensitive to their customers. Hope they enjoy the money they gained as they have lost out on an potential customers in the future due to being greedy!”

Hoseasons 1 star review on 28th October 2021

Helpful Report

Posted 3 years ago

“My in laws booked 3 week break commencing on the 2nd October, However my father in law was taken ill with a stroke 2 days before they were due to travel, Obviously they had to cancel however as they cancelled less than 7 days before they LOST over £1000.I was told they were offered holiday insurance which my in-laws swear blind they weren't and when challenged for the call recording miraculously it cannot be found..hmmm how coincidental. DO NOT TOUCH THESE WITH A BARGEPOLE!!”

Helpful Report

Posted 3 years ago

“We booked a holiday with Hoseasons, unfortunately my brother in law died the day before we were due to travel. Called Hoseasons to see if we could change the holiday to a different date, no sympathy and offer of any money back or to change for a later date. I have since called Hoseasons 3 times to see about getting a ‘no show’ form so we can claim on our insurance. On hold for an hour and a half each time and then cut off after this time. No response! Shocking service, will not be using again”

Helpful Report

Posted 3 years ago

“DO NOT BOOK THROUGH ANY HOSEASONS COMPANIES 14 months ago my family booked a holiday to Snowdonia. We are a party of 11 so knew we needed to book a year or more in advance as it needed to be in half term, near Snowdon and a house that would accept children and dogs. We were going to celebrate my Mums 60th birthday, and it was to be the first time the family will be together in 2 years. THREE WEEKS before our holiday cottages.com called and told me it was cancelled - with no reason. Absolutely disgraceful. A party of 11, 3 weeks before half term and our holiday has just been cancelled without any chance of finding anywhere else to stay. We were given no reason and the response from my complaint 'I cannot advise of a time scale of when to expect further communication on this.' I have since heard nothing. We were offered £300 compensation however divide that between the 10 adults now not going on holiday, that gives us £30 each to go towards trying to find somewhere else to go. Impossible. We are furious, gutted, frustrated. An absolute disgrace.”

Helpful Report

Posted 3 years ago

“We had some issues with the accommodation we booked. On our return we emailed them twice and to date have not heard a thing from them. We were not given directions and were given an incorrect check in time. Customer service is non existent and we certainly won't use Hoseasons again.”

Helpful Report

Posted 3 years ago

“booked 3 night stay in borth told hoseasons told them 2 days before holiday was due no fuel in car to make trip and no garages near me with any fuel they said no fuel problem paid £179 my weeks state pension hoseasons did not say i could go other date or put it to holiday booked next year so please avoid using this company if you dont want to be ripped off and if you want fuel go to hoseasons because no problem must have own private garage”

Helpful Report

Posted 3 years ago

“Paid £845 for a cottage west Barr cottage Dumfries we lasted 12 hours and that was only to rest to drive back home pillows mattresses stained don’t think furniture had been changed since the sixties probably never see a refund but as long as it stops people getting ripped off and losing their money”

Helpful Report

Posted 3 years ago

“Cancelled our holiday which had been booked for 8 months 2 days before we were meant to go. Worst company I have ever come across”

Helpful Report

Posted 3 years ago

“Booked a caravan in 2019 cancelled because of covid rebooked for 2020 owed 70 paid 480 was told get confirmation through post when went in office they realised they had given the wrong information from the booking rep but lost my holiday because no more caravans still awaiting a reply just phoned up he said we sent you a email I said they didn't have one he said can I take it wow you e just said you had it so bloody angry getting nowhere”

Helpful Report

Posted 3 years ago

“Tried to use GDPR (which is meant to protect consumers private data), to allow any booking of advertised places - avoid this agent. They are using private information to bottleneck bookings; I refused to give them my whole address and they cancelled the booking. The EXACT opposite of GDPR. £289.00 loss for them.”

Helpful Report

Posted 3 years ago

“I booked a lovely place in mablethorpe a new build and then a couple of days before the holiday i was told it was 'double booked' got various reasons but bottom line they put the money back in my account but didnt tell me..Found out when checking on key pickup Customer complaints spent ages trying ot sort a replacement out at very late notice and the place we eventually settled on ended up a dive..grubby,and not suitable for anyone We reluctantly stayed one night due ot driving and left very first thing next morning losing the rest of holiday and money ..poor service from a high profile company...”

Helpful Report

Posted 3 years ago

Hoseasons is rated 2.0 based on 808 reviews