Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.96

2.0 Rating 817 Reviews

24 %

of reviewers recommend Hoseasons

Company Reviews

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2.0

Based on 817 reviews

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Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

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Hoseasons 2 star review on 22nd May 2025

JANE

Julie Reeves

Hoseasons 1 star review on 17th January 2025

Karen P

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a caravan through Hoseasons for my husband, young son and myself. We left the caravan after only a few hours of being there as it had bugs crawling in the carpets, even black spots on the mattresses and the whole place smelled. I have a mould allergy and after seeing the mould around the windows we decided it wasn't worth staying for me to become ill with mould exposure. There were coffee or tea marks on the table that hadn't been cleaned off - the whole caravan was just filthy. We returned home that night, travelling almost 7 hrs round trip. Hoseasons were informed and after contacting the caravan site, who eventually answered the complaint after 3 weeks - Hoseasons have since closed my complaint because they were satisfied with the site owner's response, stating the van was clean! I've been robbed of £300 by these scammers and I would urge anyone to please avoid booking through this company as they have proved that they do not care about their customers. I will be taking this further and I will be making a formal complaint against Hoseasons and the caravan park involved. I have never had any reason to complain using other companies and have always found cleanliness and customer care paramount. However sadly I do not recommend booking through this company as you may lose your money like I have. £300 for 3 nights, when we didn't even stay 1 ! I would give Hoseasons no stars, unfortunately had to give one in order to leave a review. I'm so disgusted! This was meant to be a break as being ill with long covid for 2 years which has made me disabled was finally something to look forward to, however it feels that my complaint was never taken seriously, they took my money which is all they are interested in. Will never use Hoseasons again - please look at other companies to book with for peace of mind.”

Hoseasons 1 star review on 8th July 2022

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Posted 3 years ago

“I called customer service couple of times, and I had the most unpleasant experience, not only they not been helpful but absolutely RUDE!”

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Posted 3 years ago

“Booked a holiday through hoseasons, 5.5 hour drive with 2 kids and a dog, only to arrive and find out that they hadn't made the booking with the park !!! Luckily the park accommodated us but not the standard of accommodation we booked as these were fully booked. Haven't heard anything at all from hoseasons in the 3 days since”

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Posted 3 years ago

“Booked caravan with two dogs on booking the day before we were due to travel they send email asking for party details i noticed the dogs had been removed from booking i phoned to let them know the dogs were missing from the booking agent told me the caravan we had booked did not allow dogs. I asked for another caravan i was told nothing could be done and i would loose 95 percent of my money horrible company would not recommend this company.”

Helpful Report

Posted 3 years ago

“TERRIBLE !!! WE BOOKED DEVON HILLS HOLIDAY PARK ON THEIR WEBSITE THINKING THEY OWNED THIS SITE ...BIG MISTAKE ! BOOKED A SUPERIOR LODGE 4..7 NIGHTS ..HAD TO PAY EXTRA FOR EARLY CHECK IN AND LATER CHECKOUT OR ITS 5PM AND 9AM..OUR LODGE WAS ""FAIRVIEW 1"" BIG FOR SALE SIGN ON GATE.. BUILDING WORK GOING ON NEARBY SO LOOKED HORRIBLE ..LODGE WAS VERY MODERN WHICH IS WHAT WE EXPECTED FROM THEIR BROCHURE PICTURES WITH HOT TUB....THE HOT TUB AREA WAS ENCLOSED NOT ON THE VERANDA? EVERY OTHER LODGE WE COULD SEE HAD THE HOT TUB ON THE VERANDA ...NOT WHAT WE EXPECTED LOOKING AT THEIR ADVERTISING BROCHURES.. IT WAS INSIDE A GLASS SCREENED AREA WHICH WAS FILTHY ! COBWEBS ...DEAD LEAVES ...BIRD POOP...AND FILTHY WINDOWS ALL AROUND THE TUB ...DIRTY DECKING... ..YOU HAD ABSOLUTELY NO ROOM TO WALK AROUND IT ..EXPOSED TAPS AND RUBBER PIPES.....WE COMPLAINED IMMEDIATELY BUT WHAT THEY OFFERED US AS AN ALTERNATIVE WAS A LODGE THAT WAS OLD TIRED SMELLY AND DEFINITELY NOT THE SAME STANDARD..!! .WE HAD A LIVE COMPLAINT ON GOING FOR THE FIRST 4 DAYS ...NUMEROUS CALLS WITH HOSEASONS AND THE DEVON HILLS PARK RECEPTION ..THEY WERE USELESS ...DID NOT WANT TO KNOW BASICALLY.. NEITHER DID ANYTHING OTHER THAN FOB YOU OFF! WE WERE NOT ABLE TO USE THE HOT TUB AT ALL DUE TO THE FILTH AND DUST FROM BUILDERS WORKING ON NEW PLOTS NEAR OURS.. .THERE WERE ALSO OTHER CLEANING ISSUES INSIDE THE LODGE WITH COBWEBS ..DIRTY PATIO CUSHIONS ..BLOCKED SHOWER PLUGS WITH HAIR AND DEBRIS WE WERE EVENTUALLY TOLD BY HOSEASONS THAT THE DUTY MANAGER OF DEVON HILLS HAD MADE A DESCISION THAT WE HAD NO RIGHTS FOR COMPENSATION?!...THERE IS ABSOLUTELY NO CUSTOMER SERVICE HERE WHATSOEVER...WE NEVER EVEN SAW A MANAGER THE WHOLE WEEK !!..NO MANAGER BOTHERED TO SPEAK TO US....THIS HOLIDAY COST OVER £1,000 FOR THE WEEK.... IT HAS BEEN NOTHING BUT STRESS ....UPSET...IT WAS MEANT TO BE A RELAXING WEEK FOR MYSELF AND MY HUSBAND AS HE HAS HAD TREATMENT FOR CANCER ...HOSEASONS HAVE NOT DELIVERED THE HOLIDAY WE BOOKED AND PAID FOR .. I WILL NEVER BOOK A HOLIDAY WITH THIS COMPANY EVER AGAIN ...WILL BE CONTACTING TRADING STANDARDS AND RESOLVER AS HOSEASONS ARE SELLING YOU A DREAM NOT REALITY ..! Photos and videos taken for evidence”

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Posted 3 years ago

“Got stung with the low deposit scam - would advise everyone to avoid hoseasons like the plague”

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Posted 3 years ago

“Booked a bungalow on Anglesey when arrived it was very dirty microwave had dried up milk in fridge was also rusty and dirty inside oven was also dirty with dried up food in. Couldn’t stay we had to go back home never again”

Helpful Report

Posted 3 years ago

“I just wouldn't bother... thought it was good at first but then it quickly went downhill. A few weeks after I booked a lodge I had an ambiguous voicemail from them so I call back only for them to say that they were no longer working with that park but that they could either offer a refund or find an alternative. The chap sounded helpful and assured me he would help so I opted for them to find an alternative. He said they'd send options first thing in the morning. He did not. I've chased them 5 times and I still never got anything, so in the end I asked to just have a refund. But sorting that has been like getting blood from a stone too! Being passed all over the place, it seems nobody you speak to can actually do the refund, just pass you off to someone else... I then had a call from the lodge park directly, turns out Hoseasons were the ones to severe ties with them and leave them in the lurch, and also apparently it is no better on communication when you are a supplier to them either! AVOID AVOID AVOID unless you like taking time out of your busy day to chase for info and refunds...”

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Posted 3 years ago

“WOULD NEVER BOOK VIA HOSEASONS AGAIN IN MY LIFE. Hoseasons are the WORST holiday company ever. Wouldn't move my booking without charging me 75% of my total booking (nearly £500) - absolute rip off company with rip off t&cs. Better customer service in a prison canteen. Avoid Hoseasons like the plague and book direct with the site you're considering (you'll get it cheaper this way too) - all my friends and family are doing the same after hearing about my experience.”

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Posted 3 years ago

“Impossible to get a refund. Will never book again”

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Posted 3 years ago

“Still waiting for my refund after Hoseasons decided they would take the money out of my bank account for the balance of my holiday ,when it wasn't even due !!! Took money out on the 10th May still waiting for refund 24th May Absolutely appalling company Avoid avoid avoid”

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Posted 3 years ago

“Worst holiday I've ever had,before I went away I told you that I needed parking right outside my caravan door because my wife isn't to stable on her legs,you told me that I can park outside my caravan door but it would cost me an extra 60 pounds on top of my holiday cost. I paid this before I went away,day light robbery.i had to park up the road,will never book with you again,you can keep the 60 pounds aswell.obviously you need it more than me,bunch of robbers,and I had no hot water all weekend,or heating.”

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Posted 3 years ago

“My wife had a life threatening fall 9 weeks before we were due to travel so we couldn't make our holiday I've been trying to get a refund for 6 weeks without success everytime I call they say they haven't received an email of her sick note which I sent numerous times”

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Posted 3 years ago

“Liars, absolutely disgusting. We paid an extra cancellation fee. Me and my partner was planning on going away for the weekend. My partners Nan is dying (literally has about 1 day to live). Not allowed to cancel because she’s not passed yet, disgusting. Do not recommend at all.”

Helpful Report

Posted 3 years ago

“Had a 4 night break at Southview Holiday Park in Skegness and the caravan we were allocated was nothing like the one we booked. The images on both Hoseasons' and Parkdeans's websites ( including a virtual tour on Parkdeans's site) were similar to each other but our caravan was totally different. The bedroom was very dated and didn't have the ensuite shower it should have had. The layout of the living areas were not open plan - lounge had a door to keep it separate. Sofa was old and uncomfortable and lounge furniture was old fashioned. Kitchen was very dark wood instead of white/light wood and was poorly equipped - no bread bin,oven gloves,basic utensils (we had to ask for some at reception),no decent sized pans etc. Dining chairs didn't match each other. We had a dishwasher that wasn't in the description. I don't know of any other selling situation where the company can provide the goods you've paid for in a completely different version and get away with it. Our caravan was obviously not the one we booked and if it hadn't have been so cheap we would have asked to be moved but for 4 nights, we put up with it but it's the last caravan we will ever be booking!!”

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Posted 3 years ago

“Avoid avoid avoid Absolutely appalling company took money out of my bank account without permission When I then decided to cancel the holiday due to there disgusting customer service, I was told that they will keep my deposit plus a extra £100 ,even tho I had another 24 hours to make cancellation How they get away with this I do not know”

Helpful Report

Posted 3 years ago

“Try and get a refund!, if you need to cancel and try and get your money back nothing you say really makes a diference without a fight none of the extra insurance you pay with them which they are happy to take from you makes a difference, i have been on to them for a whole week, i got a positive response by e mail after a week only to find when i rang up about that response nobody knew about it and could not do anything until this person was back to work and they did not know when. Was told to complete a cancellation form that cant be found anywhere on website. was told to stop babbling on as nothing more i say would make a difference by one agent Agents are polite but are limited to make decisions out of the terms and conditions script. Book with confidence is the company statement Should be we are confident to make it hard to get your money back if you ask. stressful week, Need a Holiday!!! looking at reviews on this site loads say easy to book,thats because they are taking your money. Its not easy for them to give it you back they make it very hard. UPDATE ON THE POSITIVE RESPONSE. Now informed that even though I have an e mail from an agent saying "WERE WILLING TO DO THIS AS A GOOD WILL GESTURE(the refund request i thought) i was able to get my money back, but after calling for the 9th time i was put onto a manager who said this was not the case only waiving admin costs!! Nothing in that email mentioned that, so I am back to square one. It's been very stressful and our break started today and it's still not cancelled . Absolute disgrace, payed extra £57 for enhanced cover This company scams money from you and hides behind terms and conditions and policy. NO flexibility. Read all the information before booking as they are crafty blinders! This company ate refusing to give back inflated insurance cover back.It was not used for our cancellation, and the manager at hoseasons told me i would get a refund for a pcr test that they insisted i took, they are refusing to refund, not even answering my e mails. THEY ARE A DODGY OPERATOR WATCH OUT DONT BOOK, THEY JUST DONT CARE ABOUT THE CUSTOMER WHEN YOU HAVE AN ISSUE AND WANT YOUR MONEY BACK DONT EVEN RESPOND WHEN YOU ADK FIR A SENIOR REPRESENTATIVE TO TALK TO YOU. ALL TO BUSY ON THE GOLF COURSE”

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Posted 3 years ago

“Just on the point of leaving the house we receive a call saying the hot tub availability cancelled across all their lettings. How clever to inform customers at such short notice when the car is all packed and alternative arrangements are impossible to make.”

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Posted 3 years ago

“Booked a break 8 months which when I called to cancel due to covid was told due to time I booked that they would look at refund as it was at that time covered...sent LFT result as requested..received an email saying only PCR was acceptable but according to government requirements you no longer need PCR and there not freely offered . I contacted them to explain call answered by very rude unenthusiastic can only describe as a child ..no luck so emailed complaints ..NO RESPONSE shameful change your policy to cover government and nhs guidelines and at least be honest and have the decency to reply ..Will not book with them again”

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Posted 3 years ago

“Do not book through this company.. I booked using a low deposit and trying to cancel for a booking 6 months away. They are telling me I need to pay the remainder of the standard deposit to cancel. I feel absolutely ripped off!!”

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Posted 3 years ago

Hoseasons is rated 2.0 based on 817 reviews