Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.97

2.0 Rating 808 Reviews

25 %

of reviewers recommend Hoseasons

Company Reviews

Questions

Metrics

2.0

Based on 808 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

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Julie Reeves

Hoseasons 1 star review on 17th January 2025

Karen P

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shockingly bad experience, in my opinion. Thankfully managed to record conversations of untruths from telesales team. Wish I had never booked through this company and instead through direct provider.”

Helpful Report

Posted 1 year ago

“The customer service is appalling! I had an issue contacting the boat yard and called Hoseasons several times, put on hold for at least 30 mins each time. Eventually I spoke to a very rude young man who told me to email “ customer care” What a joke. 3 emails later snd still no reply! I will never use Hoseasons again and will be sure to tell all my friends about how unhelpful you are.”

Helpful Report

Posted 1 year ago

“I am horrified to hear that a friend's daughter and son in law have been refused a refund for a holiday they booked to give their young daughters a holiday to remember. Her daughter knew she had cancer when she booked but not the sort of treatment she would have to receive. Because she now needs radiotherapy on the dates she booked they are unable to go and Hoseasons are refusing to give them a refund. I can't believe a company like Hoseasons would have so little empathy to a beautiful young family who are already going through so much sorrow and pain. As a friend of the family I find this totally abhorrent and hope you can reconsider your decision Regards Margaret McCaffery”

Helpful Report

Posted 1 year ago

“Poor booking experience . Told holiday site had closed down. Then holiday site told me it was a rid lie- Hoseasons had double booked. Paid extra to get different dates. Then told final balance transaction hadn’t gone through (bank said it has).. gave even more money again as demanded but holiday dates moved AGAIN:( cocky persons on phone. Very unhappy. Unable to leave customer service rating. It doesn’t work online.”

Helpful Report

Posted 1 year ago

“They advertised up to 10% discount for Blue light card. I tried to book 3 different accommodation and only 1% discount was applied. I rang and was told its up to and NOT 10%. It was suggested that I could get more discount if I book the more expensive accommodations. If I could afford the more why would I be booking the basic. Its hard enough for families at the moment without these companies playing pranks. My grand discount worked out to £5.00.”

Helpful Report

Posted 1 year ago

“It is a shame there has to be a star given here. After booking with Hoseasons for numerous years I am really disappointed to have to write this review. We booked a stay through Hoseasons for a resort in Bournemouth. We arrived not to be able to get into the property - we were told a member of staff from the restaurant would let us in as we were arriving late, impossible as there wasn't a restaurant! The property was dirty and all items of cutlery, cups/plates etc had to be washed before we could use them, not great when arriving late after a long journey. The caravan park was next to an Arctic Lorry Park which operated 24/7, flashing lights, horns the works and our very short 4 day stay was horrendous, it was impossible to sleep. We spent a lot of money as over a bank holiday which was a real shame. Whilst Hoseasons are very prompt at taking your money for bookings and you can speak to numerous people when booking - don't expect a great service with their complaints system. Numerous calls are rarely answered you can wait up to an hour, call backs never happen, emails are responded to with automated responses and you feel you are constantly battling. Speaking to a manager is never possible and if you dispute any after weeks of battling "goodwill gesture" that you feel is not acceptable, your case has already been closed down. Really disappointing after years of being a great customer.”

Helpful Report

Posted 1 year ago

“Called hoseason up today to get my haven holiday reference from them so I can book activities. The woman on the phone said they don’t do that even though a few days ago the man on the phone said they do and have requested it and I will get a reply within a day. So I just called up to see if it had come through. She said they be not do that you have to call Haven, but haven said I had to call you because they don’t recognise hoseason booking reference on their system so hoseseason has to request the haven reference from them and pass it on to me. After a few minutes of being reluctant to do anything she said ok I’ll sort it out for you bye! I said you didn’t even ask for my booking reference how do you know why I am? She said ok then what’s your name? Is she kidding me? Staff have inconsistent knowledge”

Helpful Report

Posted 1 year ago

“We stayed on The Marinella Boat House in Wroxham Norfolk. It is in great need of updating. The windows need cleaning inside and out, we found discarded toiletry tops beside the bed, so obviously not hoovered. Cobwebs on the decking as was the year before. Wood rotten on side of boathouse. False positive reviews on Hoseasons website. The place is filthy! You have to vacate the place by 9am on your last day! Check in is at 4pm! So you lose 2 days effectively of your holiday. Fishing is atrocious because of the weeds,as they were the year before. Pigeon excrement all over the decking where you supposedly can sit and relax. Wont be back.”

Helpful Report

Posted 1 year ago

“Steer clear, shocking customer service, it took them until July to deal with a complaint i had with an April booking which they cancelled a few days before i was due to go. They have really gone downhill recently.”

Helpful Report

Posted 1 year ago

“Try to cancel due to family health issues, paid in full customer service no help whatsoever all they said if you cancel will lose 90% of what you have paid what a rip off company”

Helpful Report

Posted 1 year ago

“Disgusting company!!!went to cancel a booking today that’s not going for over 12 months yet and they wanted £360 to cancel,I will destroy this company now for this”

Helpful Report

Posted 1 year ago

“Booked a lodge advertised by Hoeseasons as having "one double and one twin bedroom" to find on arrival that it had 2 double bedrooms. No alternative accommodation or solution offered by Hoeseasons other than a refund in "up to 10 days", absolutely no customer care or assistance offered after their incorrect description of the lodge. Contacted Hoeseasons to point out their error, their reply was, basically, they are not interested and they still (nearly a 3 weeks later) are incorrectly describing the lodge. Clearly they are quite happy with their inaccuracy.”

Helpful Report

Posted 2 years ago

“I have provided extensive reports to the Competition and Marketing Authority (CMA), the Association of British Travel Agents (ABTA) and Nation Unite, alleging Hoseasons are guilty of price gouging for bookings made in late 2021, for domestic cottage holidays due during 2022. In my case, it was an 94.5% price increase over bookings I made in 2019 (pre Covid) for holidays in 2020. These holidays had to be cancelled of course and Hoseasons credit vouchers were issued. To be clear, prices for 2020 increased by 94.5% (£99 per night to £192 per night) for 2022, for the same venue, same cottage, same booking term and for the same time of the year. Hoseasons have agreed that the increase of 94.5% from 2020 to 2022, was justified and due to high domestic demand for vacations in the UK following the tough lockdowns during Covid-19 and the availability of very limited overseas travel.They believe it was a question of supply and demand and as their pricing is dynamic and responds to different business pressures and competition, a price rise of 94.5% was reasonable. In my opinion, I see it as an opportunity to take unfair advantage of people who had been stuck at home for so long and prepared to pay anything to get away for a break. I contend that such a rise of 94.5% was way over the top and ethically contestable under the broad headings of price gouging and profiteering. My contention is that I was grossly overcharged.to the tune of £2400. No doubt many other people dealing with Hoseasons could have suffered financially in similar circumstances. Don’t be afraid to take the matter up with them or with the monitoring authorities!”

Helpful Report

Posted 2 years ago

“Had to give a star should be a minus. DON'T USE THEM and don't believe the info on their booking site! When booking a 3 day stay their booking form stated 'Lowest Price Guarantee', found out a few days later another 'van' with exactly the same specification/make/caravan name/date/length of stay/same site, was cheaper via by park owners plus a substantial reduction on ferry crossings which Hoseasons could not/would not offer. Contacted Hoseasons ......not interested but sent me an email stating "to pay this amount, to avoid further action to recover the money". Requested CEO email details & was given a name who had resigned some 10yrs previously, finally found CEO details, still waiting 10 days later for an acknowledgement, obviously sloppy leadership leads to the same from customer services. Same booking is now still available at £109.00 MORE. Perhaps their comparison x lowest price guarantee is only for their own website :(”

Helpful Report

Posted 2 years ago

“Booked a lodge at Whipcott Water for 3 nights to attend a family funeral. Numerous problems from the moment we walked through the door, we left after 1 night, and checked in to a hotel. We complained on our return home but Hoseasons decided to side with the owners. We have been loyal customers of Hoseasons for 16+ years but we will never use them again.”

Helpful Report

Posted 2 years ago

“Very poor, rude inconsiderate customer service. Following emergency eye surgery requested if we could defer booking and acvisex thag policy would not permit this as we had paid in full. No flexibility or understanding - very disappointed and would not book with Hoseasons again.”

Helpful Report

Posted 2 years ago

“parents paid £1500 for a lodge and also £45 for insurance , they had to cancel as mum was rushed to hospital about 5 days before the stay and is still in hospital 7 months later , contacted hoseasons a few days before the stay was due to cancel it and was told they have already given the lodge owner the £1500 so all they can do is give them back 10% of the insurance premium £4.50!!! what's the point of insurance if you're not going to honour it”

Helpful Report

Posted 2 years ago

“Will never book with this company again , contacted customer service.. me and my partner wasn’t able to get away for our break away, due to my mum being rushed into hospital, wanted to change the dates, they wasn’t interested as they had the balance in full and said there was nothing they could do for us , so we lost £450..”

Helpful Report

Posted 2 years ago

“Just been charged £83 to cancel holiday booking for August 2023 I can understand having to pay a cancellation fee but £83 is just a rip off .”

Helpful Report

Posted 2 years ago

“We hired a boat from Clifton Cruises via Hoseasons in October 2022 for 7 nights and booked one of their 5 star boats 'Peggy' part of the Starboard range. There was no real instructions just a video to watch and off we went. We were told the TV was intermittent but later found the antenna not actually connected on the roof, so would never work. The door was extremely insecure with only 1mm actually latching. The grill didn't work and the gas cooker had 2 rings that didn't turn off. We managed using the other knobs as the others were so worn. A huge safety issue. This boat is far far from 5 star, more of 1 star. The hire company weren't interested and neither were Hoseasons. Avoid”

Hoseasons 1 star review on 16th November 2022

Helpful Report

Posted 2 years ago

Hoseasons is rated 2.0 based on 808 reviews