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Kitbag Reviews

1.5 Rating 132 Reviews

11 %

of reviewers recommend Kitbag

Company Reviews

1.5

Based on 132 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Kitbag Reviews

About Kitbag:

Kitbag.com is a leading European online football store. Shop for official football shirts, boots, training wear, kits, base layer, equipment and football fashion. Kitbag.com was established in 1999 as an online sports merchandise business and to this day remains the same, with an ethos of providing the leading sports brands to the true sports fan.

Visit Website

Phone:

0845 408 4345

Email:

customerservice@kitbag.com

Location:

Kitbag Limited c/o Kitbag Ltd Greengate
Manchester
M24 1FD

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Kitbag 1 star review on 29th March 2024

Kitbag 1 star review on 24th December 2022

Kitbag 1 star review on 13th January 2022

Kitbag 1 star review on 13th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from kitbag it was delivered broken and I've emailed them but there not replied as of yet so not happy”

Posted 2 years ago

“Awful. Selling stick they don’t have. Constant ‘delay’ emails. No response to emails. A con, frankly.”

Posted 2 years ago

“I will never order from this company again delivery has been shocking Absaloutely rubbish & will be telling family & friends to never order again you ring up about your order and they just keep fobbing you off”

Posted 2 years ago

“Apparent hidden cash on delivery charge. I purchased online a football shirt (I'm located in Canada). The online invoice listed the shirt cost, shipping and handling charges. No apparent word that I would have to pay about an added 40% to the original price for pick-up as a cash on delivery charge (COD). The sender's address was from within Canada. I emailed the company customer care department and have not had a response.”

Posted 2 years ago

“Very disappointed and I will Never use this website ever again. Had to send an item back because of the wrong size and it’s been an absolute nightmare. It’s been a month and I am still waiting for my refund.”

Posted 2 years ago

“I ordered an Inter Milan away jersey 2021/22 on 5th September. I received a email saying the shirt would come September 28. It is now September 20 and have had no emails since September 5th, they haven't even sent me a tracking code for the parcel. I believe they have just taken my money. DO NOT ORDER FROM THIS”

Posted 2 years ago

“Awful company, avoid at all costs even if it’s a good deal! Delivery takes forever, they have zero customer service so impossible to get any answers regarding a purchase and absolutely impossible to return an item at the moment there portal just doesn’t work! I will never use this company ever again and will be advising against for all I know.”

Posted 2 years ago

“Absolute criminals”

Posted 2 years ago

“same issues as other posters, ordered a month ago, still not arrived and no delivery dates can be given. The season will be over before this shambles of a company actually delivers anything. This company is a SCAM”

Posted 2 years ago

“Waited a month for a pre order now 10 days late and refusing to give me a date on arrival. I’ve been robbed or mugged off either way don’t order from this shambles of a company. Pathetic waste of time. No I don’t want a refund I want the shirt that I wanted 2 weeks ago for the start of the season. Useless company can’t wait to get my shirt so I don’t have to deal with these time wasting shambles of a company again.”

Posted 2 years ago

“Do not use. Wrong size top had to send back. Cost me 4.99 to send it back and then eventually refunded me less than I paid. Wtf”

Posted 2 years ago

“INTL Customer - Their POS has issues where transaction generates an order number but payment sits in pending for weeks only to be rejected. Tried twice and got the same error. Credit and Paypal. I would not trust these guys again. Seems like a known issue and should have checked reviews first.”

Posted 2 years ago

“Have never received my orders Contacted customer service got no repose. After reading all other reviews about this company. I’m confident to say this is a total scam. They just take your money and disappear.”

Posted 2 years ago

“Disgraceful service paid for next day , no shirt over 2 weeks later still no goods. Contacting the bank tomorrow to recall money. Emailed completely ignored shocking , do not send money to this company”

Posted 2 years ago

“Absolutely impossible to contact them, and the 'returns' part of their website is a fraud, because you can't actually use it to return anything or contact them for assistance.”

Posted 2 years ago

“I thought I was ordering from the official Man utd store said nothing about Kitbag , items not arrived and very difficult to contact them. Do not use.”

Posted 2 years ago

“Absolutely disgraceful company Absolutely disgraceful company Absolutely disgraceful company! Customer service is non existent and the little contact I have encountered with them has been helpful. I have emailed them several times asking for the order I bought for my young grandson and have been told it’s lost at a couriers & they can’t help any further. I’ve asked for my money to be refunded and they are now just ignoring my contact. I cannot stress how dissatisfied I am with the company and now have to pursue a refund with my bank. THEY TAKE YOUR MONEY and DO NOT SUPPLY the goods!! Beware”

Posted 3 years ago

“Kitbag has terrible customer service. I made an order on their site on April 15th, but I had a problem and decided to cancel it. Since then, I have sent them 2 emails which haven't yet been responded to after hours and days. Any respectable company should have a +1800 number, but Kitbag only have an English one meaning I can't call them while living in Canada. Unless they answer my emails and we find a solution, I am unable to cancel my order or to contact them in any ways.”

Posted 3 years ago

“Send two items back,and never received anything back ,nor a refund and when you try a contract them it's easier to get in touch with the queen.I won't trust them with your money or orders.”

Posted 3 years ago

“I placed my order on 7 Dec 2020 for a jersey that was intended to be a Christmas present, and was given the assurance that my parcel would arrive by 14 Dec 2020. I got an unpleasant surprise when I inquired about my parcel, only to be informed that it had been sent using Kitbag's ‘standard untracked’ mail service. I was also told to expect delivery within 10-20 working days from when Kitbag sent the item out, which may be different from the day I placed my order. The intended Christmas gift only arrived on 31 Dec 2020. Well, I suppose the outcome was better than my previous order which never arrived at all. I was willing to give Kitbag the chance to redeem themselves, but was met with disappointment once more.”

Posted 3 years ago

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Kitbag is rated 1.5 based on 132 reviews