Kitbag Reviews

Name: Kitbag
Address: Kitbag Limited c/o Kitbag Ltd Greengate, Manchester
Rating: 1.47

1.5 Rating 132 Reviews

11 %

of reviewers recommend Kitbag

1.5

Based on 132 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Kitbag:

Kitbag.com is a leading European online football store. Shop for official football shirts, boots, training wear, kits, base layer, equipment and football fashion. Kitbag.com was established in 1999 as an online sports merchandise business and to this day remains the same, with an ethos of providing the leading sports brands to the true sports fan.

Visit Website

Phone:

0845 408 4345

Email:

customerservice@kitbag.com

Location:

Kitbag Limited c/o Kitbag Ltd Greengate
Manchester
M24 1FD

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Mark Parry

Kitbag 1 star review on 24th December 2022

Evonne

Kitbag 1 star review on 13th January 2022

Judith Scott

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order on Feb 3, 2022, and up till today March 18, 2022, I still haven't received it. Sent numerous emails to its customers service email address and never received a reply. I had to chase them down in their Facebook and sent my complaint via,Facebook messages. There I finally received a reply. First I was told they could not track the shipment once it left the UK, and asked me check with my local post office. I specifically asked if the Tracking ID number Kitbag provided me in my order confirmation email was the number I should use to check with my local post offic, Kitbag said ye. So I diligently ran to my post office and checked and was told that it was an invalid tracking number. I checked back with Kitbag, then I was provided another reference number for checking with my post office again. I was pretty frustrated but I ran back to the post office again and checked again, still the post office told me there was no records of such number. I could not believe Kitbag can be so reckless with customers orders, and use some carriers service that there is no way of tracking the shipment status. At the end, it is all hassel and agony for me to have to deal with locating the shipment that never come. I told Kitbag to refund me in full and told it that I would never order anything from such a fraud like Kitbag ever. It basically ruined my son's birthday as the purchase was supposed to be a birthday gift for him. I wish I had read the reviews here first, then.I would never had placed my order from it. Lesson learnt. Not worthy.”