NCP Reviews

Name: NCP
Address: 6th Floor Centre Tower Whitgift Centre, Croydon
Rating: 1.14

1.1 Rating 268 Reviews

3 %

of reviewers recommend NCP

1.1

Based on 268 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

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Shame On You NCP

Anonymous // 01/01/2019

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“We parked at NCP Flightpath at Heathrow at the end of October. It's cheap - but that is all that's good about it. The staff were unfriendly and rude upon our return. We were running a few hours late due to flight delays. However the staff in the reception, and on the barrier intercom were rude and unhelpful, and insisted on charging us the full rate even though it was only a couple of hours beyond or original booking. They kept us waiting for nearly an hour before we had to give in a pay. (I have since reclaimed the charge from NCP Head Office directly following an official complaint.) Additionally, the car park has a lot of tree cover, and the only space available on our arrival was right under one. On our return the car was absolutely caked in bird muck, sap, leaves and general gunk. I would not park my car here again as it's not worth the aggravation, or risk of damage to car. I would rather pay a bit more to use a better airport parking provider such as Purple Parking Business.”

Helpful Report

Posted 10 years ago

“I parked at Birmingham Airport car park 7 between 28/07/2015 and 08/08/2015 . My car received damage to the front bumper on the passenger side while parked there. This car park has no patrol or no CCTV, and NCP do not even have the decency to reply to my messages when I asked them if they can investigate. DO NOT USE THIS CAR PARK.”

Helpful Report

Posted 10 years ago

“Ncp Birmingham Airport. Appalling customer service, rude and abusive staff. Number plate recognition didn't work. Staff could not find my booking or registration details. Attempted to charge me another £99. Damaged my car attempting to exit the vehicle to find my paperwork in the ridiculously tight exit bays, though it is a good job I had the paperwork as the system lost it completely! Terrible experience, avoid them like the plague.”

Helpful Report

Posted 10 years ago

“Never use NCP pre booking. Their systems don't work and they only use this as a method of charging you twice. When you use the call button on the exits no one answers so you have no alternative to but to pay the full fee again. An embarrassing and stressful service with no apparent benefits for the customer. NCP should learn from some of the airport car parks which recognise your car registration on entry.”

Helpful Report

Posted 10 years ago

“Just got a £100 charge for parking in an open car park at 12 midnight untill about 2 in the morning. If i park somewhere that i'm not supposed to park then i'm happy to pay the £60 fine but £100 is terrible. It was an open car park with no barriers and nobody at the entrance with other people parked at the same spot in a huge car park. Feel completely ripped off paying £100 for parking soo late at night. Would avoid any private car park from now on”

Helpful Report

Posted 10 years ago

“i recently went on holiday and had to park at NCP birmingham airport, we never planned this as we may have missed our flight! we were told by an employee on arriavl that this was the cheapest place to park... hahaha lied to and robbed by this company...£325 charge for parking and my car damaged! what a joke i contacted the director jo cooper and explaiend my situation and was basically told they are not liable for damage and thats th cost i have to pay all i can say is avoid these car parks as they dont care they just want to take your money”

Helpful Report

Posted 10 years ago

“Absolute joke of a car park,never takes money off as half price as this us what you get when you work for certain companies and as always they always charge double and plus very bad service. Clearly have no respect for the company and obviously shows the company employ anyone. So rudiculos that only some car park have cameras but only on the outside. What is he point in that? Overall the worst car park company”

Helpful Report

Posted 11 years ago

“I visit nottingham yesterday to go ice skating with my kids during half term,checked parking on google maps and NCP stoney street was the closest,so we park there,come back after skating to find my car has been vandalised,someone has taken a key and gouged all the paintwork on the tailgate scraped down the rear light and down the nearside rear quarter and offside front wheel arch,so kind of them dont you think,report to on duty staff who say nothing can be done ,no cctv in area where I parked yet strangely it right next to the door where people come and go next to the lifts,so surely this is the prime area to be covered by cctv? File a report of criminal damage to the police who tell me this carpark is a hotspot for this type of damage,so why do ncp not have a warning that if you park here your car may well be damaged and you end up with a huge repair bill while they are not liable? Only fair to give customers the choice of whether to trust leaving their car there dont you think.I will not give up on this,I dont care what ncp say I expect my car to be safe if they are willing to take my money in exchange,would not recommend to anyone”

Helpful Report

Posted 11 years ago

NCP is rated 1.1 based on 268 reviews