NCP Reviews

Name: NCP
Address: 6th Floor Centre Tower Whitgift Centre, Croydon
Rating: 1.12

1.1 Rating 265 Reviews

3 %

of reviewers recommend NCP

1.1

Based on 265 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

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Shame On You NCP

Anonymous // 01/01/2019

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“Stuck in a car park for nearly an hour and no help as usual had to arrange someone else to pick up kids from child minders”

Helpful Report

Posted 6 years ago

“18th December parked in the Brittania car park, Hinckley. Put 60p for an hour's parking it took my money but did not issue a ticket. Went to the other machine to see if that was working which wasn't as a lady complained that she too had lost her money. Then we receive a 100 pound penalty notice for not paying I appealed but have lost.We were in that car park for 20 minutes, 5 minutes of that was trying to get a ticket. If I pay early it will be 60 pounds. 60pounds and 60p parking for 20 minutes. What a rip off. I will never park in a box car park again.”

Helpful Report

Posted 6 years ago

“The ticket machines are very difficult to operate and very complicate I try to buy a ticket but doesn't work for me. I park the car for 13 min but I am charged with 60 pounds for the first 14 days and 100 pounds after!!!! I always loved to park in Northampton St Peters Way place but not anymore and I will not recommend to anyone!!!!!”

Helpful Report

Posted 6 years ago

“Me and my friend parked at NCP's SouthSide paring center in the evening on 22nd Jan 2019. We had some problem when paying and therefore called their helpline from the paying machine at 10:40pm ish. Their customer service gentleman hanged up on us while in the middle of the conversation without any warning. This is the first time I got hanged up on by a customer service. I really don't know why the gentleman can keep his job in customer service.”

Helpful Report

Posted 6 years ago

“I parked at Sheffield Road Car Park in Manchester which was nearly full, initially I was pleased with the price £3-50 for 24 hours and then I realised why! On returning to my car the following morning only to find it had been damaged as some one had tried to break into it, making a large hole through the door just above the lock! on looking round the car park it seemed that ours hadn't been the only one to have been broken into as there were 3 piles of glass nearby. What a disappointing visit to Manchester, we won't be going back in a hurry.”

Helpful Report

Posted 6 years ago

“I parked my car at NCP adams row mayfair London yesterday thinking it will be easier to get to winter wonderland hyde park and get out later in evening to travel back to Lincolnshire but unfortunately car has been broken in with smashed windows . Worst experience of my life. When I entered the car park at 8:00 PM thieves were still in car park and breaking into another car. There is CCTV at the entrance but it is dummy!!!! also no one at reception even when I parked in at 12:00 in the afternoon. I had to call police because there is no help. Luckily my children were not in the car park. The thieves ran away as I started to shout for help. When police arrived I was shocked to hear that it is quite common for this car park and yet no CCTV or any security. My whole family was shocked and shattered with this experience.”

Helpful Report

Posted 6 years ago

“Having had a good experience when parking at Birmingham, I decided to try Gatwick. Absolutely terrible ! I booked Crawley which when we arrived was an unsecured multi storey park with no transfers. On arrival I immediately phoned and said I wanted a refund but no doing. They said it was only a ten minute taxi ride to he airport. I know it is partly my faul for not reading my booking but it was advertised as airport parking because that’s all I researched. Who on earth would leave a car here for two weeks and pay for taxis ? Luckily we w not straight to APH and got a space there. Will always use them now as they were superb. Bad form on NCP for fobbing this off as airport parking. Needless to say they are not interested.”

Helpful Report

Posted 6 years ago

“Prepade for a week, no spaces on the second day. They then gave me a parking fine for using one of the 10 unused staff parking bays. I appealed, and still had to pay £85 and never even got to park for the duration of the week. Absolute con!”

Helpful Report

Posted 6 years ago

“I parked on NCP car park London Mayfair. My car back window got smashed in, parcel shelf ripped out and all our belongings stolen! I believe it was the work staff working on site as they seen we had bags in the boot when we pulled up. Requested cctv and heard nothing! No security on site! NCP won’t do anything! Told by the hotel security ‘yeah, happens all the time here’. I have lost everything! Not only valuables eg laptop, but all my clothes, children’s toys, things of a lot of sentimental value! Please, pay a bit more and park somewhere safe! I have lost everything!”

Helpful Report

Posted 6 years ago

“Complete con. Paid £5.50 for 4 hours parking. Came back to find a £100 fine for not parking between the lines. Only issue is that the markings are not at all clear! A quick Google search suggests that this is a very common occurance in this particular car park I'd avoid it like the plague”

Helpful Report

Posted 6 years ago

“25 of October i went southside 02 car park there are some issues on entry. one of they staff call sasi he's really helpful and nice smile face. he's so kind show me the nearest car park for me. He's made my day.”

Helpful Report

Posted 6 years ago

“NCP operating cameras without planning permission in Crawley, West Sussex. It has been confirmed that NCP who manage Two car parks in Crawley, West Sussex being Cross Keys, and Crawley Boulevard East/West have Cameras installed without planning permission for nearly 1 year. This only came to light a few weeks ago and they have been reported to the ICO. The local MP is now involved. The DVLA, and BPA have been notified. NCP, it would appear are obtaining unauthorised keeper details from the DVLA who apparently knew nothing about this. However NCP whilst being investigated are still obtaining information from the DVLA and the BPA who are based near Horsham, who have confirmed NCP their client have been using these cameras without planning permission. NCP have now put in for retrospective planning permission. It appears that NCP are treading a fine line and fraud maybe something that will need to be investigated. If you are a resident in Crawley, West Sussex and have received an alleged invoice from NCP, advice from the planning authority is that it is not valid. More on this soon.”

Helpful Report

Posted 6 years ago

“Booked to park in Newcastle Carliol Square only to find a shambolic piece of spare land - not a smooth surface, dangerous local roads and pavements - and NOT what you would expect to see by looking st the advertisement or this facility. Very unsatisfactory and follow up customer service was offensive. No more NCP car parks for me or all of my family.”

Helpful Report

Posted 6 years ago

“Parked at Gloucester Blackfriars car park, put the £2.50 for 1 hour parking in to the machine which failed to issue a ticket as I had entered my car reg I thought I would be ok, next I go a £60 fine which I appealed. I was sent an email to say that I had failed on my appeal as their machines were working, believe this to be a standard response, I'm now of the opinion this is their way of making extra revenue so never again will I use their over priced run down car parks,”

Helpful Report

Posted 6 years ago

“I work for them as to be the biggest mist judgment of my life managers on power trips. Team leader that's the biggest asshole I've ever come across. Ever CSA they have as to be a star to put up with it all.”

Helpful Report

Posted 7 years ago

“Made a mistake went into premium carpark wanted to exit staff was happy for me to complain which resulted in extra charges. Complained via email who failed to understand the complaint more than half of my 30 charge was because I chose to complain to their staff”

Helpful Report

Posted 7 years ago

“Their refund policy is abusive. At least you are dying, they won't give you a penny.”

Helpful Report

Posted 7 years ago

“Charge 60 for 14 minutes, Machine faulty phone service not able to recognise my registration tried 5 times”

Helpful Report

Posted 7 years ago

“Do not park at the shaftesbury avenue car park, gangs of homeless people using it as a hotel come toilet... No NCP to patrol the area, my car was broken into in the middle of day. No interest when I contacted them, very poor. AVOID AT ALL COST”

Helpful Report

Posted 7 years ago

“Beware Chester Browns Yard Car Park where we paid our money for two hours parking but no ticket issued! I checked other vehicles and saw several hand written notes on car dashboards with same problem! Didn’t realise they monitor with cameras until I received the penalty notice two weeks later, which I appealed pointing out that I would have been one of several at the time in question. The appeal was turned down, they have no record of a failure with the payment machine! Last time using NCP for me.....”

Helpful Report

Posted 7 years ago

NCP is rated 1.1 based on 265 reviews