NCP Reviews

Name: NCP
Address: 6th Floor Centre Tower Whitgift Centre, Croydon
Rating: 1.13

1.1 Rating 263 Reviews

3 %

of reviewers recommend NCP

1.1

Based on 263 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

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Shame On You NCP

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One Sunday I was parked on the road near Norwich Bowls Club. Using my Blue Badge I parked on the road Double Yellows which I'm aloud. Received a fine of £100 or £60 if paid in two weeks. !”

Helpful Report

Posted 5 years ago

“Absolutely awful customer service! Genuinely lost a ticket and was parked for around 4 hours. Charged a full days rate of £30 when the car park even states that they use an anpr cctv system for registration recognition so the times could have been checked and we could have been charged the correct amount! WE WILL NEVER USE AN NCP CAR PARK AGAIN.”

Helpful Report

Posted 5 years ago

“Paid for parking in Shrewsbury. One month later get demand for £60. No chance on appeal demanding proof I paid. Appeal pointless.”

Helpful Report

Posted 5 years ago

“This company scams you terribly. Beware of this company. Then they quickly use debt collectors such as TRACE.”

Helpful Report

Posted 5 years ago

“The online booking system works well, but what an unfair, unethical, over time charging system. I booked your car park opposite the Barbican from 4:30 PM until 10 PM for a charge of £10 - fairly decent all things considered. I overran by 15 minutes, and attempting to exit the car park at 10:15 PM, 10 minutes of which were spent loading my wheelchair into my vehicle. The extra charge was £7 for 15 minutes. The attitude clearly is that you are in our car park, you are our 'prisoner' and we can charge what we like to release you, just because we can. Absolutely disgusting.”

Helpful Report

Posted 5 years ago

“Gentlemens, this parking lot was organized by crooks and swindlers whose purpose is not to provide quality services but to profit from fines imposed in an honest way, do not park your car in NCP parking lots !!!”

Helpful Report

Posted 5 years ago

“NCP car park SCAM!! The new charging mechanism where you park and then enter your registration plate in before you leave to pay is a massive scam! The charge automatically comes up when i put my registration in, so i paid the charge that comes up automatically to then be sent a parking fine because apparently the machine didn't charge enough. Appealed it and they said they didn't agree and the charge was for a shorter period of time, unable to appeal again! They are scamming so many people with this and are not being held accountable! It would be interesting to see the anount of people they have done this to and the amount of money they have made out of this SCAM system.”

Helpful Report

Posted 5 years ago

“I had already many encounters with NCP, who are regularly overcharging customers. The customer service is terrible and the company does not meet the legal requirements regarding GDPR. It is very unfortunate that they have parkings in every city and airport.”

Helpful Report

Posted 5 years ago

“We parked in Adams St car park in Cardiff. We paid at the machine. We got the ticket. Thought nothing of until about a month later we got a fine to say we had not paid. We had thrown the ticket away as thought no need of it now. As we paid by credit card we sent copies of the statement stating it was for Adams St car park. They sent an email saying we had won our appeal. But the cheeky people said that we should make sure we pay in future!”

Helpful Report

Posted 5 years ago

“If I could give no stars I would!!! I received a parking fine for unpaid parking but in fact I paid for a 3 hours stay and only stayed for just over an hour. As it was 6 weeks later I no longer had the ticket but had proof on a bank statement of payment and date it was made and in what car park. Apparently this was not enough evidence in their eyes and still had to pay the fine which I am not happy about!! And to make it worse its the 2nd time this has happened. I will not be parking there again and I would advise everyone to think twice as I think they are scamming people out of their money!!”

Helpful Report

Posted 5 years ago

“Used Rumford street car park in Liverpool whilst attending a wedding reception. When I left I paid at machine no problem. So why do I get a parking notice for £100 this morning? I paid what the machine said I owed.”

Helpful Report

Posted 5 years ago

“At a weekend in Birmingham city centre car parking at Londonderry House, Dalton Street B4 7LX is £5 a day - brilliant. I booked online and got sent a QR code to use from my smart phone. I chose this car park as it was cheap and only 10 minutes walk to the Town Hall, Victoria Square. Upon arrival, with the pressure of a car behind me also entering the car park, I couldn't immediately see the scanner for the QR code, so I took a ticket and entered, found a space and came back down to locate a helpful assistant, Adam Morgan was extremely patient and helpful with me, showing me exactly where the scanner was on the machine so that on my exit I would scan the QR code and the barrier would lift, and just in case, he showed me where the assistant button was. Feeling relieved I asked for directions to Victoria Square, at first he sent me in one direction and then chased after me to correct himself, and it was really easy. Thank you for being so helpful.”

Helpful Report

Posted 5 years ago

“NCP has the worth telephone assistant. I have been through almost 40 minutes of waiting for the phone to answer (20 minutes at the machine and 20 minutes at the barrier causing a long cue of car behind as well as a long cue into the carpark that gone round the block) . All because the bar code on my ticket was slightly smudged due to rain ! Good job I had no appointment to attend to. I have experienced similar last Dec at NCP next to Holiday Inn in Leicester when the man turn up after one hour and we al.ost missed the party .”

Helpful Report

Posted 5 years ago

“Glasgow Airport Long Stay Carpark “Safe and Secure” - Don’t Kid Yourself !!!! Glasgow Airport Website states... “Book with us today for peace of mind, knowing your car is safe and secure while you’re away.” “Our car-parks are monitored by CCTV and have regular security patrols to ensure that your vehicle remains safe and secure” Came back to car after two weeks holiday to find it damaged down the drivers side. Reported it to onsite NCP staff who took a report. Followed up with NCP. This is the NCP email response ...... Case Reference 2165342 I am emailing today in relation to your recent experience while parking at Glasgow Long Stay Car Park. The safety of our customers and colleagues at all of our sites is very important to us. We have a dedicated team who monitor and review our car parks to ensure that we are doing what we can to minimise risk. We would draw your attention to our terms and conditions which state:- “You should be aware that the Car Park is open to the general public. We cannot guarantee that members of the general public will not enter our Car Park and cause damage to property and/or engage in criminal activity. Accordingly, you park your vehicle in the Car Park at your own risk. We cannot and do not guarantee the security of your vehicle and/or its contents.” With regards to CCTV coverage we would advise:- “We may install CCTV cameras in the Car Park at our discretion to assist in its proper running. We acknowledge that the cameras may act as a deterrent to criminal activity, but do not make any representation as to the coverage provided or guarantee of the security of your vehicle if CCTV is installed in the Car Park”. If the damage to your vehicle was caused by a Third Party then under the Highway Code they should have provided their details. We apologise that this was not the case. Unfortunately after looking into this with the car park manager, in this instance liability for the damage has been denied I apologise for the inconvenience this has caused you. Should you require any further information, please do not hesitate to contact us. Kind Regards Customer Response Advisor National Car Parks Ltd”

Helpful Report

Posted 5 years ago

“@HelloNCP this is what happened to my car whilst in your Adams Row car park in Mayfair. Back window smashed and bag stolen. Appeared to be a manned facility but wasn’t. No one to help, called the call centre who said sorry, the t&c’s (that are obscured and so tiny you can’t read them) say we aren’t liable and you still have to pay! Won’t be using an NCP again.”

Helpful Report

Posted 5 years ago

“The worst carpark ever!!!!!!!!! We decided to park in a secure carpark during our day trip to London, but how wrong were we. We got to Adams row, Mayfair NCP at Aprox. 3pm on the 25/8/2019. After spending the day in London we got back to the car about 10pm to find the rear window of the car smashed and all our belongs taken from the boot. We had about 4 bags as we were traveling back from a wedding the night before. We had expensive and valuable items/ clothes etc along with a MAC pro laptop. We feel like someone must have known that there were valuable items in the car( someone must be watching us). When we parked the car initially, we were fixing our belongings in the back of the boot (that’s when the bags must have been spotted). No other car was broken in to, made us feel we were definitely being watched. We didn’t leave any valuables in sight. How did they know to choose that car? Indicates we were being watched. We called the police, but obviously they didn’t come out, and they still haven’t been in touch regarding this!!!!!!!!!!!! We are still trying to recover things with insurance etc, but no luck yet. PLEASE DO NO PARK HERE!!!!!! THIS CAR PARK NEEDS TO BE SHUT DOWN. We are completely devastated and upset.”

Helpful Report

Posted 5 years ago

“simple fact do not use ncp if anything goes wrong its your fault ,tried to speak to someone no joy sent emails no reply.appealed no joy.do not use NCP”

Helpful Report

Posted 5 years ago

“Awful situation. Left stranded after faulty ticket/barrier. Security refused to lift barrier to let myself and a female driver in front out. Curbed my wheel trying to reverse out after ticket was chewed up and security bullying us into reversing into oncoming traffic as he’d turned off intercom and refused to help!! Disgraceful. Need investigating!”

Helpful Report

Posted 5 years ago

“NCP Moor St Car Park. awful customer Service. Refused to help with faulty ticket/barrier, encouraging me and a previous female driver to make dangerous manoeuvres (reversing into traffic), caused me to damage rims, due to faulty machine/ ticket. Security wouldn’t lift barrier and switched intercom off. Disgraceful behaviour. Please investigate and retrain staff!”

Helpful Report

Posted 5 years ago

“I had successfully appealed but even then they said it is they good will to remove the fine. Appealed again few weeks later they refused to cooperate”

Helpful Report

Posted 5 years ago

NCP is rated 1.1 based on 263 reviews