“I sent three boxes via UPS and all the boxes were weighed as per the quotation, a week after they were picked up ParcelHero then put through as additional £14 charge, I have spent weeks trying to get an explanation and even though I provided photo evidence showing the measurements and weight of each box, they responded to say that they photos had to be more detailed to be used as evidence. This company is a scam and just trying to take additional payments!!!”
“Do not use for international parcels. I shipped an item for repair, with all the documentation given. It waited in Customs for 20 days and then was shipped back to me at my own expense. The return charges were drawn from my account with no warning. Support claims they contacted the recipient by email but could provide no proof. My recipients telephone number and email were given as well as my own but at no stage during the parcels wait in customs did we hear anything. Support have been extremely unhelpful. Would not recommend using them for any internal packages.”
“The parcel has been collected but it has not yet been delivered. I have sent a query to customer support. I wasn’t expecting it until tomorrow but tracking says delivered???”
“This was my first time (and certainly the last!) using this company for sending a small parcel from UK to EU country.
Not only it was 5 days late (as per stated delivery time), but they also use third party customs companies to try to lure money out of you. The recipient was contacted by the third party customs agent (rather than customs itself) and asked to pay additional €20 for customs declaration(which I already provided detailed and clearly)! When contacted about parcel being severely late, their response was "apologies, we will try to do better…"
One week after the parcel was finally delivered I received an invoice (and automatic charge of my debit card!) for additional payment for "incorrect weight and measurements of the parcel provided"! My jaw dropped. I contacted them AGAIN to find out that they charged me for it but don't have any valuable info about it.”
“Large 14 kilo parcel was collected on the expected day around 12.30 by a very pleasant, helpful courier.The following day I received an email from ParcelHero that the item had been delivered to the recipient's address that day at 9.00 am
The recipient later contacted me to say that it had arrived safely and intact.
Very happy with ParcelHero.”
“Very poor customer relations, spent a lot of time getting me to send pictures of damaged item to then tell me it wasn’t covered anyway. Have then told me the weight was incorrect being charged more despite it being labelled with the correct weights
Will not be using again”
“Really happy with the service! The courier was super accommodating when I made the mistake of not initially attaching the shipping labels and was extremely helpful and friendly.”
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“My parcel was collected from my home address on time, and the gentleman was friendly and professional. It was a little bit more expensive than I first thought it would be, but on the whole a good price. Only issue, I wish you could send notification of delivery!”
“It was my first time with ParcelHero; I chose to try them as I have been shocked at the price of sending a card via the Post Office. It was a medium-sized parcel that worked out at a reasonable price. I got a bit confused as the label had Eri on it, so when I took it to my local Tescos, I was upset to see the Evri stand had gone. I did not realize the lockers outside were the ones to use. I dropped my parcel at a different shop some miles away, but the tracking system acknowledged this, and the parcel arrived safely at my sister's. She was delighted with my parcel. The feel-good factor for both of us was worth every penny,”
“Had a large, heavy parcel and they were the only company I could find to collect and deliver. Arrived when they said and delivered when they said.
Reasonable price and everything worked smoothly.”
“Parcel was picked up but the ParcelHerp tracking shown that UPS hadn’t collected it. When the tracking number was entered into the official UPS site it showed it had been collected. This lead to an embarrassing conversation with our client. When it did arrive it was damaged and we will have to replace it. No one coming out of this covered in glory…”
