“1st time using and had a parcel collected from American, bringing back to the UK.
The system was very easy to use and the parcel was collected and delivered faster than anticipated. The parcel was also in good condition when it arrived back with us.”
“Awful! Booked and paid for collection and twice no one turned up. It costs a premium and more expensive than other companies. As a broker they should have responsibility if a collection doesn’t occur - they don’t care and there’s no phone number to talk to anyone. Awful experience and will never use again.”
“This is the first time I have sent an extra large package.
The process of ordering pick up from home was easy. The item was delivered safely on the date promised.
Great service. Thank you.”
“No one showed up to collect, no message was sent and I waited home all day. When I contacted them, I was told to rebook. Not even a sorry for wasting an entire day.”
“Not only was the pricing (for next day delivery) very competitive, the courier was extremely polite and helpful and brushed off my warning about the weight of the parcel, lifting it as though it was as light as a feather.”
“Collected on time but 2 failed to turn up and NO customer service. They were xmas presents to family, very sad and we cant afford to repeat the service.”
“Booked and paid for Monday, 8th collection, still not bothered to turn up and no message from the courier company, disgusting as by far the most expensive courier quoted. I will never use again and recommend no-one else does if they want their package collected in time.”
“What an appalling service. My first time using parcel hero as a small business. Parcel was not collected on collection day. Logging into website to rebook collection was a faff getting past repeated captcha requests. On rebooking the parcel details were not carried forward. Different cost quoted from original cost the day before. Indifferent customer service hiding behind their smallprint getour clauses. Delivery time not met.”
“Appalling experience - cowboys!!! I paid over £25 to return clothes to China with a selling value of £112.
The tracking number said the parcel had been delivered, so I did not report the parcel missing. Following me contacting the receiving company, who after 2 weeks asked for proof of delivery it then took Parcel Hero nearly 3 weeks to tell me that the parcel was lost. As it was now past 30 days I was not entitled to compensation. What's the point of having a tracking number that gives false results!!!!!
DO NOT use them, their prices are competitive, but your paying them to steal your parcel! How in this electronic/digital world can a parcel be lost! And to discover that 3 weeks to realise that!!!!!!!!!!!!!!”
“Booked a FedEx delivery. Initially labels didn’t arrive. Printed next day and took to shop that had been selected on website to be told they no longer accept FedEx. Tried another 3 in the area all the same réponse. Had to cancel and rebook with ParcelForce and was charged for the privilege! No customer service number or online chat available!!!”
“Booked a delivery for a large package stating accurately the weight and dimensions. When courier turned up the next day he advised he could not take the package as it was too big. Had to cancel and wait several days for a refund. Incredibly frustrating as the correct information was given on booking so would have preferred to be told then that it could not be taken”
“package wasnt collected. i cancelled and re arranged with another service. they charged my £9 for cancellation, even though the package wasnt picked up.”
