“Rip off merchants charge your cards after delivery extortionate amount do not use in trustable cost me more to return item than item was worth why would anybody do that scam artists bet noe one sees this review”
“I used this company to ship a parcel internationally, it never reached its recipient and they are now unsure where the parcel is.
The parcel was stopped in customs due to an import tax, as is common practice. The courier processed this for a return as this was unpaid, although the courier did not notify myself, or my customer of the request for import tax. Parcelhero claim that they did notify my customer by e-mail, although this is untrue and they are unable to provide any proof of this. How can we be expected to pay for something if they have not e-mailed the value and payment details?
Parcelhero done all of this without any correspondance and I only found this out when I queried why the parcel was 4 weeks late. When I queried why they stated 'Please note that we do not provide pro active service and the customer needs to contact us if their is any issue'.
The company now do not know where my parcel is and are unable to provide any further update.
They have also suggested that I will need to pay an invoice to have my parcel returned, despite this being returned without any correspondence or notification from them.
After asking to speak to a manager 4 times I was told that the customer service person I was dealing with had already spoken with management and their stance won't change as 'they have done nothing wrong'.
I am amazed by the sheer incompetence of this company and wish I had read their reviews prior to using them.
The service provided is completely unacceptable and the customer service is near comical.”
“FedEx fail to turn up twice and pay a penalty for cancelling,!
I arranged for FedEx to collect some documents that were time sensitive, to be delivered to the UK from France. They failed to collect them, I contacted customer services, who were incredibly unhelpful and then arranged for them to come on the next available date. After speaking to 3 customer service operatives I was finally informed that the booking didn't go through despite the money going from my account. FedEx failed to turn up for the second time, I cancelled the delivery and have been charged for doing so! FedEx fail to turn up twice and somehow I'm the one who pays a penalty”
“I honestly can't believe what I've experienced with this company over the past 48 hours.
I ordered a collection and I waited in 9am-8pm (that was the slot given) but they never showed up. Never received an email as to why or that there was a failed collection attempt
So I cancelled and chose to drop off on Monday
I arrived at the selected drop-off location today and they said they couldn't take my parcel as it was too big (weird because I entered all of the size and weight measurements so not sure why this would have happened or why there would have even been a drop-off option if they couldn't take it)
Then, they told me to take it across town (the box is almost as tall as me) to the bigger branch as they will take it
The other post office they told me to go to didn't even accept evri parcels and they had misinformed me
So I had to pay £20 for parcel force separate to ParcelHero's services and what I had booked
So through ParcelHero - I ordered a collection AND a drop off and both were not done - through zero fault of my own
Only a few hours later, on an item sent weeks ago - I have £120 taken out of my account by ParcelHero. On a supposed 'Large Item Surcharge'
I literally have a picture of the package - it was measured correctly and weighed correctly, you can even look up the item online AND look up the box online that I had ordered (with dimensions) and see how much it weighed and that it was correct. Yet ParcelHero charged me £120 with ZERO proof that it was overweight or over-measured.
I also got this item insured to protect it from any issues. I didn't even get the option of it being returned to me? And all of their emails went to spam so I didn't even see them and got debited automatically from them.
I expect a refund immediately - this is absolutely disgraceful. the THREE times I've been let down by your company, with two separate parcels, within the space of a week. You've now taken over £100 from me. This is disgusting and you have absolutely no right to do this to people.
I will fight this refund and update this review on the response from the ParcelHero team so you can know whether to avoid or not.”
“I sent a 1859 Georgian chimney pot, well padded in industrial bubble wrap and cardboard and marked as FRAGILE through DPD. As you can see from the pictures, it arrived in pieces. This was a single piece of solid stone, with no cracks, but I marked it as fragile so that extra care would be taken.
As you can see from the pictures it was obviously dropped or not secured in the van and allowed to fall/roll around during transit and the shards punctured the protective wrapping. How else would a solid piece of stone end up like this?
A piece of of history now in pieces.
I note that the driver did not have it signed for, I wonder why?”
“I initially received a £4.50 surcharge which was taken from my account with no explanation. Something to do with non machinable
I then received a further surcharge several months later claiming that I had mis entered the size.
No proof of either incident.
They claim this was down to EVRI”
“I sent a large parcel via Parcelhero for £47
Parcel hero have now sent an unjustified ‘adjustment invoice’ for a further £120
I would not recommend this company.
Other reviewers have experienced similar experiences”
“worst company ive ever dealt with do not use this company they take money out of your bank whenever they want saying your parcels too big then when I you send them proof that the parcel was within the dimensions they ignore you”
