“The pick up and delivery were fine but giving a window of 9am-5.30 was asking a lot of my mother in law to stay in my house all day. I thought that I’ll change the address to hers that’s a couple of streets away (2 mins after booking) but your system wouldn’t allow me. A bit old fashioned and pant’s really!”
“Provided the wrong trading times for the post office I had chosen to drop the parcel off. This wasted my time as it was closed despite it stating it was open.”
“I paid for my parcel to be collected from my house, but the person collecting never turned up. Had to take it the following day to a drop off shop. (A 17 mile round trip.) Not happy with this as I had paid for this service.
The parcel got to it's destination speedily, but the person delivering it left it in their "safe space" when they were in. They did not attempt to contact my customer at all.
Not the best of services I think.”
“parcel was returned to me 2 days later, because an old label from years ago was left on, and it went to that address instead, even though the brand new label was on the parcel”
“I was frustrated to find I could not get a bar code for printing later. I had to print at home. As our computer is ancient this was a lengthy process.
I did get an email to let me know delivery had taken place - which is very good.”
“It made me happy by allowing me to enter the relevant dimensions and weight of an awkward sized box, took me to Parcel Force; booked, paid, collected, and delivered promptly. The downside was the cost. Using Parcel Hero cost me £85.45 as opposed to the £67 it would have cost by booking it directly on the Parcel Force site. My mistake!”
“Happy with every aspect apart from the rude member of staff who spoke to my Mum when she was dropping the parcel at the shop. His customer service was non existent, he was unhelpful, rude and I would never select that store in future as an Evri partner. Otherwise, the price, the time and the delivery lady at who got my parcel back to me was all spot on.”
“The drop off point I selected for a Sunday drop off, no longer accepts parcels for parcel force, which caused me a problem, as I had to take time out of my busy schedule on Monday, to take it to a post office.”
“The incorrect address was given to me, so I spent two hours trying to find the relevant shop. Eventually was given the correct address. Otherwise not a bad experience.”
“Not as good as usual because delivery was confirmed 24 hours before it was actually made which led to much confusion. Fortunately this hasn't occurred previously 👍”
“Easy & cost effective way to arrange a return but didn't find website particulalrly easy to navigate once transaction underway. Everything i wanted to check/find seemed 'hidden'. Looking to see if parcel had safely been delivered required the tracking no. - why wasn't it just available within 'my account' to view? At one point i thought i might need to cancel the transaction but gave up when i couldn't easily find how to do this.”
“Seemed easy to use although of course I have no idea if the quotes I was given represented the best offers that individual companies could offer.
Tracking the parcel delivery was unnecessarily complicated. I did not receive updates. The tracking number was not easy to find and the tracking page was very difficult to locate. However my parcel was delivered ok.”
“Had a bit of an issue trying to modify collection address. It took a day to correct and finally they got it right.
Hope I won't be charged twice they said I should get a refund for the mixup.”
“The choice of courier was simple, and prices were competitive, but finding the documents for printing was difficult and so frustrating. Tracking worked well, and the overall delivery by UPS was completed efficiently. I will book direct through the carrier next time.”
“My first time getting a parcel to be delivered the process was very easy,but the driver who picked the parcel up was not helpful at all,I suffer from a heart condition,and can’t lift anything heavy,the parcel weighed 30 kilograms and he wanted me to put more banding on the parcel to make it more secure but was reluctant to help,I found him quite rude and unhelpful”
“First time using website
Got charged twice for 1 delivery don't know if my fault website did crash on me had to reload it got a refund but got charged 9 quid for the privilege”
