“Have used a few times now and only one has gone totally smoothly. I am currently waiting for a ‘broken’ item I sent to be returned. Although not parcel heroes fault (it is down to parcelforce and not doing their job properly) I am waiting to see how parcelhero perform in getting me my £50 automatic cover back from parcelforce. They delivered my item, told the recipient it was broken but didn’t allow her to inspect properly due to Covid restriction and was off on their toes like their life depended on it with the item, basically refusing the my customer the choice to receive or not. I will update once I see how well parcelhero deals with parcelforce. At this moment in time I still do not know how bad the damage is. A parcel send wrapped in fragile tape you would expect to be looked after. That didn’t happen. What Inca make of the photo is the packaging is damaged but the item it is hard to tell but looks ok.”
“I’m perfectly happy with parcel hero. Not at all happy with dhl. I was shipping Christmas gifts to friends in England. I am aware they need to search the packages but everything was torn apart, not handled with care, things left half bubble wrapped. I had items separated into gift bags for each recipient in the family and nothing was in its bags just all shoved in a crumbled up Christmas gift bags.”
“Good prices, and my parcel arrived more or less safe and sound.
However, it was frustrating when the courier was supposed to collect my parcel for delivery and updated the tracking to say ‘collection attempted’, when no one had knocked the door at all. This happened twice in a row, at which point I was sceptical I would receive it! On the third day, the sender dropped it off the parcel shop for collection as it appeared the courier wasn’t going to come and get it!
Having said this, I’m not sure if it Hermes at fault in this situation or ParcelHero, and once the parcel was at the parcel shop it was promptly collected and delivered the following day. It was just an unnecessary hassle and frustrating wait, feeling uncertain whether the process would be successful.”
“They are OK, although with parcel force their tracking does not show until rec at depot, as can be a few hours after dropped at post office, which is causing my ebay customers stress, as I deal in very expensive items. When they receive my tracking number, they try it and it does not exist. Really not good.”
“Parcel was not collected and it had to be taken to a drop off because of non collection.
Parcel was a bit knocked about on delivery.
Collection price was paid so not really happy with service.”
“What can i say, parcel hero site is great, u.p.s damaged the packaging and the item i had shipped to me, and the customer service rep was god awful and wanted to arrange collection of the 1950s inspection cover i had bought, thinking they could replace it..”
“The parcel was delivered ok and on time. But it was delivered to a neighbour. The person who delivered it left no note about this or where it was, so we had hours of uncertainty before it showed up. That was disappointing. Why not leave a card to say what you’ve done and where it has been left?”
