“I had a lot of trouble actually completing the on line form. It took 3 attempts. I was nervous about this company when it said item has been returned to one of their partners. But I’m pleased to say it has arrived on time. Not sure if I would use again, I was a bit anxious about them.”
“Straight forward easy booking. The only minus I would give is the carriage costs. Have had practically the same product delivered via another company in previous year for half the cost.”
“The courier arrived pretty much on time..no problems. I liked the fact I received an email advising me that the parcel had been delivered and signed for.”
“A great service but as i needed to book a collection to be delivered to my address, it was unclear when the delivery would be. As it happens, the item arrived the next day, but the tracking system could be clearer.”
“I was very happy with the pickup. However the delivery was done a day earlier than agreed , so it was not expected. The delivery firm (Hermes)did not ring the bell or phone but simply dumped the package at the gate( my daughter lives on a busy road and the gate is at the bottom of a long drive, so the parcel could easily have been stolen or weather-damaged. )”
“The packaging requirements displayed on the parcel hero site did not match the actual couriers packaging requirements. This meant I had to rebook at a cost of £9. Double check with the courier itself before your parcel is collected. It was very cheap to begin with though, hence the 3 stars.”
“Allowed me to pay without information filled out. I had no idea what this tariff thing was or even is after them trying to explain i still don't understand so iv had to claim a refund and il have to organise it better with another group.”
“It's real easy to use parcel hero.But remains to be seen weather parcel actually arrives after 2 failed collections with parcelforce.
rearranged with tnt after cancelling didn't get refunded money in bank it went into parcelhero online account .”
