“This was my first time returning something and i must say i was pleasantly surprised how efficient the service was...happily use you again..thankyou x”
“I sent three packages, two seem to have arrived, (awaiting confirmation). the third the customer says EBay advise delivered but it hasn't! She is upset. I have tried to get an answer but I am unable to speak to any one live at Hermes & auto system is unsatisfactory. The telephone robot can't distinguish F from S so I can't get them to "hear" Tracking Number. Parcel Hero just apologise for delay & suggest Tracking with Hermes!! STUCK”
“Parcel got to our daughter OK but was just left outdide with no note that it had been delivered. She only realised that it was there when I phoned her to say tracking said it had been delivered.
After all this efforrt the parcel could have been stolen.
Not good enough”
“Paid extra for parcel to be picked up and was not picked up and I was given no notification that it would not be picked up, resulting in me having to pick it up. More of the couriers fault than parcelhero however.”
“Booked with Hermes and they failed to show up. No explanation no apology. Paid a lot more for UPS who would not accept it without a UPS label and would not explain to a 94 year man how to get a label. So I have had to print the label and post it to him and rearrange the delivery. It would have been quicker to drive to Wales and fetch it myself. So expensive, slow and unhelpful”
“I WAS QUITE HAPPY OVERALL BUT MY PARCEL WAS NOT COLLECTED WHEN I BOOKED IT, IT ONLY GOT COLLECTED BECAUSE MY UPS DRIVER CAME IN WITH ANOTHER PARCEL. YOUR WEBSITE WAS VERY UN-HELPFUL”
“Well I never sent the parcel despite your company sending me messages my daughter in Basingstoke was sending it to me but whoever entered details into computer round the wrong way. Much I recognised the RH postcard and my birthday was due so told her abd she contacted you and corrected. Hermes delivered subsequently. Thankyou”
“I had a lot of trouble actually completing the on line form. It took 3 attempts. I was nervous about this company when it said item has been returned to one of their partners. But I’m pleased to say it has arrived on time. Not sure if I would use again, I was a bit anxious about them.”
“Straight forward easy booking. The only minus I would give is the carriage costs. Have had practically the same product delivered via another company in previous year for half the cost.”
“The courier arrived pretty much on time..no problems. I liked the fact I received an email advising me that the parcel had been delivered and signed for.”
