“A great service but as i needed to book a collection to be delivered to my address, it was unclear when the delivery would be. As it happens, the item arrived the next day, but the tracking system could be clearer.”
“I was very happy with the pickup. However the delivery was done a day earlier than agreed , so it was not expected. The delivery firm (Hermes)did not ring the bell or phone but simply dumped the package at the gate( my daughter lives on a busy road and the gate is at the bottom of a long drive, so the parcel could easily have been stolen or weather-damaged. )”
“The packaging requirements displayed on the parcel hero site did not match the actual couriers packaging requirements. This meant I had to rebook at a cost of £9. Double check with the courier itself before your parcel is collected. It was very cheap to begin with though, hence the 3 stars.”
“Allowed me to pay without information filled out. I had no idea what this tariff thing was or even is after them trying to explain i still don't understand so iv had to claim a refund and il have to organise it better with another group.”
“It's real easy to use parcel hero.But remains to be seen weather parcel actually arrives after 2 failed collections with parcelforce.
rearranged with tnt after cancelling didn't get refunded money in bank it went into parcelhero online account .”
“very good price with DPD via Parcelhero BUT the drop-off shop had stopped taking DPD so drove around trying to find alternative and failed after trying 2 other shops in a 8 mile radius. I ended up taking it directly to the depot 12 miles away. Can I suggest Parcelhero update their website to avoid negative reviews and frustrated customers - a 20 minute drop off took all morning!”
“Completed the form for one item. I wanted to add a separate smaller item. here was some confusion on where to add the second item, which eventually arrived at 3 of the same item being added to the basket.
I cleared this and started again, on finding that you create effectively a job with your first parcel and can add parcels during the form filling section. This was not entirely clear in the form. Please make the Add Another Parcel a clear and definite option ParcelHero. The rest of the process seemed to go like clockwork.”
“Only 3* as customer service received from ParcelHero.com was good but the courier used via ParcelHero.com (Parcel Force) was just shocking. Package was collected on time however the driver didn't have any labels or barcodes to stick on it... luckily i had written the recipient's address on the box... The bulky parcel (88cm x 65cm x65cm) was delivered on time too... but to the wrong address!! Why i bothered entering the recipient's mobile number and my mobile number when booking online, i do not know! The driver didn't even try to contact either of us! When i looked on the tracking report, the message said: delivered to A neighbour!! Useful... not! Absolutely gutted to have paid £35 for such a rubbish service from Parcel Force.
Luckily, the customer servive agent at ParcelHero was really helpful and manage to track my parcel down within a few hours.”
“We sent a parcel of 12kg via Parcelforce through Parcelhero, it advised us to take our parcel to our village post office, which we did only to be told by our village post office that parcels over 10Kg have to be taken to our main town post office. If I had known this at the start we would have paid and arranged for collection from our house. We also purchased the 48 hour service but was told when we dropped the parcel of at the main post office it will be at least 4-5 days before our parcel will be delivered, unfortunately we was not informed of any of this when we purchased and paid.”
