Good prices, and my parcel arrived more or less safe and sound. However, it was frustrating when the courier was supposed to collect my parcel for delivery and updated the tracking to say ‘collection attempted’, when no one had knocked the door at all. This happened twice in a row, at which point I was sceptical I would receive it! On the third day, the sender dropped it off the parcel shop for collection as it appeared the courier wasn’t going to come and get it! Having said this, I’m not sure if it Hermes at fault in this situation or ParcelHero, and once the parcel was at the parcel shop it was promptly collected and delivered the following day. It was just an unnecessary hassle and frustrating wait, feeling uncertain whether the process would be successful.