Only 3* as customer service received from ParcelHero.com was good but the courier used via ParcelHero.com (Parcel Force) was just shocking. Package was collected on time however the driver didn't have any labels or barcodes to stick on it... luckily i had written the recipient's address on the box... The bulky parcel (88cm x 65cm x65cm) was delivered on time too... but to the wrong address!! Why i bothered entering the recipient's mobile number and my mobile number when booking online, i do not know! The driver didn't even try to contact either of us! When i looked on the tracking report, the message said: delivered to A neighbour!! Useful... not! Absolutely gutted to have paid £35 for such a rubbish service from Parcel Force. Luckily, the customer servive agent at ParcelHero was really helpful and manage to track my parcel down within a few hours.