Have used a few times now and only one has gone totally smoothly. I am currently waiting for a ‘broken’ item I sent to be returned. Although not parcel heroes fault (it is down to parcelforce and not doing their job properly) I am waiting to see how parcelhero perform in getting me my £50 automatic cover back from parcelforce. They delivered my item, told the recipient it was broken but didn’t allow her to inspect properly due to Covid restriction and was off on their toes like their life depended on it with the item, basically refusing the my customer the choice to receive or not. I will update once I see how well parcelhero deals with parcelforce. At this moment in time I still do not know how bad the damage is. A parcel send wrapped in fragile tape you would expect to be looked after. That didn’t happen. What Inca make of the photo is the packaging is damaged but the item it is hard to tell but looks ok.