I honestly can't believe what I've experienced with this company over the past 48 hours. I ordered a collection and I waited in 9am-8pm (that was the slot given) but they never showed up. Never received an email as to why or that there was a failed collection attempt So I cancelled and chose to drop off on Monday I arrived at the selected drop-off location today and they said they couldn't take my parcel as it was too big (weird because I entered all of the size and weight measurements so not sure why this would have happened or why there would have even been a drop-off option if they couldn't take it) Then, they told me to take it across town (the box is almost as tall as me) to the bigger branch as they will take it The other post office they told me to go to didn't even accept evri parcels and they had misinformed me So I had to pay £20 for parcel force separate to ParcelHero's services and what I had booked So through ParcelHero - I ordered a collection AND a drop off and both were not done - through zero fault of my own Only a few hours later, on an item sent weeks ago - I have £120 taken out of my account by ParcelHero. On a supposed 'Large Item Surcharge' I literally have a picture of the package - it was measured correctly and weighed correctly, you can even look up the item online AND look up the box online that I had ordered (with dimensions) and see how much it weighed and that it was correct. Yet ParcelHero charged me £120 with ZERO proof that it was overweight or over-measured. I also got this item insured to protect it from any issues. I didn't even get the option of it being returned to me? And all of their emails went to spam so I didn't even see them and got debited automatically from them. I expect a refund immediately - this is absolutely disgraceful. the THREE times I've been let down by your company, with two separate parcels, within the space of a week. You've now taken over £100 from me. This is disgusting and you have absolutely no right to do this to people. I will fight this refund and update this review on the response from the ParcelHero team so you can know whether to avoid or not.