“We re-booked a collection twice and both times no courier turned up. We were then forced to pay a cancellation fee so we could cancel the shipment and use a more reliable courier. Their customer services response was basically "deal with it".
The most unprofessional customer services for a parcel courier we've come across so far.”
“Superb service. Easy to follow instructions and parcels delivered abroad and at home for a very reasonable price. I have never had to return or ask for refunds.”
“It was easy enough to arrange the courier service and the prices were very competitive however I haven't had the best after sales experience. I was told the parcel would be delivered to the recipient yesterday and the tracking on the parcel hero website even had the parcel as 'delivered' but the recipient was contacting me saying it hadn't arrived. He thought I was trying to scam him and was panicking as it was an expensive item being sent. Very difficult to get hold of parcel hero as there's no online chat or phone number like most services have, only an online for. Anyway after doing some digging I found out that the tracking number for parcelhero alsk worked in the parcel force website (as that was the courier being used) and its there I found the true whereabouts of my parcel saying it was still in the Hub and due for delivery today. Not a great experience and can only hope that the customer does receive it today”
“Quick and easy to use. Clear instructions with various drop off points. I was texted on the morning what time to expect the delivery, with options to change delivery if needed. Excellent service and will use again”
“Horibble
Service!!! Not even give me back my refund ! Don t send with this company! And they not answare to message customer service is rubish!!!!!!!!!!”
“Had 2 failed collections by parcelforce after being reassured that they provided a collection service for car parts by parcelhero .in the end cancelled and didn't get reimbursed monies . So decided 1 last time and eventually got parcel delivered 17 days after purchased and damaged !!! So needless to say wont be using again.”
“Just brilliant. Found us an express service that was less expensive than any regular service. Great communications. Expectations met. Documentation super easy. Parcel delivered from uk to us in less than 24 hours. Thank you👍👍”
