“You never showed up to collect the parcel at all . No email, no text, no call . so I cancelled . In fact I would have given you a zero if that had been an option !”
“Competitive price and easy to book for a very heavy box of presents. We opted for a drop off at our local shop which was so easy and meant we could stay local. We were able to track the parcel every step of the way, and it arrived right on time to my parents' home in Wales. The box was in good condition and everything intact. We'll use them again if the prices stay good!”
“Parcelhero, I thank and salute you. The customer service support that I received, even out of hours, was timely and impressive, with a single interaction. Awesome courier service from start to finish.”
“Due to be collected stayed in and waited and nothing at all to explain why or how or what will happen next; unacceptable extremely poor level of service. Nothing even when emailed three times, and still parcel has not been collected; avoid as not reliable and may never have my money back as a refund! I paid which is no small amount nearly £35... a disgrace and so like online as we have nobody to help as waited over 24hrs and nothing... has been emailed to me as to what is happening, and I shall have to contact my bank and start a case, and let the person know who I was sending the parcel too. A complete let down!!”
“I have used Parcel Hero only once, but not great. Waited in all day on 11th January but parcel was not collected by Ups. Rebooked for collection for today, hoping it does get collected otherwise I will be asking for a refund. Would I use this service again? No way.”
“Transactions all flowed very smoothly, parcel was collected and delivered as stated. Lady who received it was also very happy as she got it before Christmas.”
“First experience with ParcekHero was unfortunately a bad one. Waited in all day for a parcel to be collected, but the TNT courier did not show up. There was no communication or update on the situation, which is very annoying and where I live there is no option for dropping the parcel off. I’ve now rebooked (at extra cost) with UPS. Let’s hope today is more successful.”
“Easy to book, package collected the next day promptly, kept me informed of its progress and delivered safely to Australia two days earlier than expected. Great service and friendly and efficient collector.”
“The packaging requirements displayed on the parcel hero site did not match the actual couriers packaging requirements. This meant I had to rebook at a cost of £9. Double check with the courier itself before your parcel is collected. It was very cheap to begin with though, hence the 3 stars.”
