Peacocks Reviews

2.2 Rating 185 Reviews

31 %

of reviewers recommend Peacocks

Company Reviews

Questions

Metrics

2.2

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Peacocks deliver? How long does Peacocks take to deliver? Does Peacocks deliver on time? How is accuracy and good condition of items delivered by Peacocks?

Returns

How is Peacocks returns process?

Customer Service

How can I contact Peacocks? How quickly does Peacocks resolve customer queries?

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Phone:

029 20 270222

Email:

carol.raines@peacocks.co.uk

How quickly does Peacocks resolve customer queries?

Helpful Report

(1 day ago)

Greater than 59% of reviewers feedback is Peacocks takes over a week to resolve customer queries.

Helpful Report

(1 day ago)

47.06%

Industry Average

“ Did an order in Kendal store yesterday by the staff online #200208771 for a tee-shirt and paid postage on arrival home found in the receipt that a different one had been ordered black instead of the blue one I had brought to the counter! Contacted Kendal told to contact customer service waited 20 mins for phone to be answered they could cancel the order but I would have to go in store for a refund - extra petrol and parking for their mistake. ”

- Anonymous

“ (20th Jan 2024 about 10:30 am) I was told I have no manners after defending myself against two unprofessional women(no customer service skills) & that's what I said to them. ”

- Deborah Surridge

“ Rang my local store to see if they had a jacket in and they did I asked if they would save it for me which they did but the jacket had gone down from £50 to £35 but they didn’t inform me that if I didn’t collect on that day it would go back up to £50 which I thought was unfair I rang customer service to see if they could oblige but nothing not very good customer service I would not buy from Peacocks again ”

- Anonymous

Peacocks Reviews

Customer Service - Bad