PlumbNation Reviews

Name: PlumbNation
Rating: 3.29

3.3 Rating 413 Reviews

58 %

of reviewers recommend PlumbNation

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Phone:

0844 800 3460

Location:

Unit 5 Woodway Court Thursby Road, Bromborough United Kingdom
CH62 3PR

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PlumbNation 5 star review on 24th June 2024

Edward Ofori-Duodu

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really wish I had looked at these reviewed before hand. Like others on here my delivery missed it's expected data and they provide no tracking information. I should have just ordered from a competitor (SND) who I ordered another item from a day later and it came within 48hrs! If I could change this to zero stars I would. Like other reviews I have now been told my order will take 16days, rather than the 2-4 days, again after promising me it would be delivered after I chased. Dreadful.”

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Posted 3 years ago

“I would highly recommend stay away from this cowboy company. Placed a order on 14.10.21 and today is 03.11.21 . Still nothing delivered just keep receiving email that my order gone be delivered on this day or that day.... just read other people bad comments and make your own decision. I regret that moment when I made the purchase before read the reviews from other people experience.”

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Posted 3 years ago

“Ordered a thermostat on the 06/10/2021, still no thermostat so i rang to cancel the order. They take your money for goods they know they don't have. Avoid”

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Posted 3 years ago

“Have been waiting for 10 weeks for Hot Water cylinder. Still waiting and keep getting lead time pushed back. Joke of a company. Avoid at all costs as they’ll kill your building project.”

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Posted 3 years ago

“Ordered an insinkerator that I needed quickly as I was having a kitchen installed. It advertised it as being available and would be delivered free within 5-7 days. 24 hours later, I received an email saying it would not be delivered for a full month ! What use is that !!”

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Posted 4 years ago

“I was given a delivery date. Took the day off from work, I'm self employed so lost a days money. The delivery didn't arrive, no phone calls received and no apology. I was told to remain home from 8am until 6pm. When I spoke to someone at Plumbnation they told me delivery was nothing to do with them as it was down to their supplier. They claimed to only have contact with the supplier via email and didn't have a telephone number. I bought the radiators from Plumbnation so therefore the awful service is totally down to them. My plumber was booked for Saturday so I've also had to cancel that.”

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Posted 4 years ago

“I really wish I had read the reviews here first!! The same experience as cited below. Took my payment etc, "confirmed" delivery then ... nothing. No response to emails, phone calls. I am now trying my credit card company for a refund. My part was the timer control for a not so old boiler. Subsequently talked to a gas fitter who told me these were no longer available!! DON'T USE THIS COMPANY!!”

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Posted 4 years ago

“Horrible customer service. Two months waiting for a refund or replacement of broken fireplace. Very disappointed.”

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Posted 4 years ago

“Terrible terrible customer service. I ordered a toilet which had very very fine print that said it did not include a cistern or seat. My fault, admittedly. I emailed to request a return (I was happy to pay the cost of return delivery) and after around a week I was told my return had been accepted and they would arrange collection for me. 4 weeks and countless emails later and I still haven't had the item collected or my refund issued. I usually get a reply to my emails within 24-48 hours apologising for the delay and promising to fix the issue... then radio silence. Trying to call is useless. I usually give up after being on hold for 20 mins or more. Very frustrated and very disappointed by such a low level of after-sales service.”

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Posted 4 years ago

“I have had this experience several times now, so not a one off. They take your order and money, even if the item is not in stock at the suppliers. They send you a confirmation e-mail with a confirmed delivery date. When this date comes and goes with no delivery, it then transpires that no item was ever in stock. It's deceitful and poor business practice. The effort that you have to go through then to even get them to answer the phone is painful, ALL calls to them take in excess of 30 mins to get answered, sometimes with the phone being put down on you upon answering. A very stressful experience. I am a trade customer as well, a plumber who needs factual information from suppliers in able to run my own business successfully. I have given them enough chances now to treat me with the basic amount of respect. Time to stop giving them my business.”

Helpful Report

Posted 4 years ago

“Avoid this company at all costs. They will take your money for products which they either do not have or are not interested in supplying, they will not communicate this to you and you will spend weeks on the phone chasing the order to be told that they will 'speak to distribution' about it and email you back immediately. No emails or calls ever arrive and you will be back to phone roulette having given up obtaining the product but now in search of a refund. No refund will arrive. My boiler cost over £2,500 and never arrived. I am starting a court action on Monday.”

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Posted 4 years ago

“Delivery fine. Top 2nd heater packing ripped. Parts missing. Numerous emails sent. TrIed phoning loads times cannot get answer. Eventually email response going to send returns label. Nothing. Emailed again. Label sent to me. Parcel has never been collected. Emails sent again. No response. Customer service appalling. Will I get refund? Not seeming likely. Nearly 3 weeks later. Not holding out much hope. Wish I had read reviews bef ore ordering. More bad than good. Shameful.JC”

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Posted 4 years ago

“Ordered a dimplex false flue pipe that was described as in stock ! Paid online and received e mail saying item was not in stock but would be sent within a few weeks once in stock ! That was over a month ago now we are still waiting ! This company needs checking out by trading standards as this type of behaviour seems to be the norm !”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY!! If you want your item 40 + days after you purchased it and have to write, 1 email to the managing director who will not reply. Type 3 live chats, have 4 telephone calls to track your item and delivery slot down and in the end just get a refund cos you are so worn down..Then this is the perfect company for you!”

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Posted 4 years ago

“PlumbNation take your money immediately and it's up to you to try and get it back. Some sort of game they play, you will be promised 3 to 5 day delivery well that comes and goes, then to cancel and get your money back is like pulling teeth and watching paint dry . Then there is customer service ? what customer service they're not interested and rude then eventually ignore you. Something is not right about them, be warned all you good people out there ,also check Facebook reviews there's too many unhappy honest people with the same painful story to tell . Be warned”

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Posted 4 years ago

“Have bought a bath shower on 26th of Aug ,it's been delivered on the 1st of September that i been refused the delivery the same dau .up to now haven't received the refund yet !!!despite of many times rang a sent emails to them nobody answers the emails . haven't received the refunds yet . Its scam do not buy anything from this company.”

Helpful Report

Posted 4 years ago

“Please Be Aware... DO NOT USE! Boiler did not arrive and kept messing us about with fake delivery dates. They are scammers and do not care. Don't say that you werent warned. We have done everything to get a refund and they keep lying and promising that the refund has been issued but still no refund.”

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Posted 4 years ago

“They are a shambles, after sales is appalling, customer services shocking. They hide behind the small print and make it very difficult to get a refund ,masters of deception comes to mind. I'm very unhappy with PlumbNation .... Beware”

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Posted 4 years ago

“PlumbNation be honest to yourself at least,you know what problems you have ... For a start you take and bank customers money without a stock check ( unlike all your competitors) then you make it very difficult to cancel for a refund because your after sales/customer services if they exist are appalling. Masters of reception comes to mind . I will contact Travis Perkins they are a good respectable company to deal with and I'm sure they will be interested in what's going on. People stay away from PlumbNation beware.”

Helpful Report

Posted 4 years ago

“Terrible Service and Poor Delivery which was 3 days later then promised. Also half the items was missing. Please be aware.. Do Not Use.”

Helpful Report

Posted 4 years ago

PlumbNation is rated 3.3 based on 413 reviews