PlumbNation Reviews

Name: PlumbNation
Rating: 2.55

2.6 Rating 270 Reviews

39 %

of reviewers recommend PlumbNation

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Phone:

0844 800 3460

Location:

Unit 5 Woodway Court Thursby Road, Bromborough United Kingdom
CH62 3PR

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't return a part ordered wrong size won't answer phones and emails failed.”

Helpful Report

Posted 7 years ago

“Do NOT use this company, they take your money, send you faulty goods then they don't refund you the money, I'm still waiting for over £400 they owe me, they have had the faulty goods for over 2 weeks now. The service is terrible, they lie, they are basically thieves.”

Helpful Report

Posted 7 years ago

“Please Be Aware... DO NOT USE! Boiler did not arrive and kept messing us about with fake delivery dates. They are scammers and do not care. Don't say that you werent warned. We have done everything to get a refund and they keep lying and promising that the refund has been issued but still no refund.”

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Posted 3 years ago

“Can't be bothered to write all the bad things about these lot and how much they rip you off il just one word.... liverpool ( should have known better tbh)”

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Posted 7 years ago

“Absolutely terrible and fraudulent. Item was faulty and CS was terrible. Had to contact the roduct manufacturer to get them to apply pressure to accept the return. They then organised the return of the faulty item to the manufacturer rather than themselves to circumvent PayPal buyer protections. 3 months I have been attempting to receive a refund for a faulty item through. I have even contacted the manufacturer who confirms they have released the payment to the company to refund me. They still have not refunded me and are now in possession of the funds fro the manufacturer also! Absolutely shambolic and fraudulent company. They need to go out of business.”

Helpful Report

Posted 7 years ago

“I ordered a Dimplex Club electric stove LED version from PlumbNation. It arrived promptly, put in situ, all fine. When emptying the paperwork from the box I noticed a litte slip of paper advising of which candle bulbs to use. I had ordered and paid for an an LED fire! On phoning PlumbNation I was advised to phone Dimplex to check. I refused to do this as my contract was with PlumbNation not Dimplex. My husband checked and we had indeed been sent the wrong fire. After calling PlumbNation on several occasions over a few days, they never returned my calls, I was eventually told that Dimplex had a problem with the LED fires and were not sending them out anymore. I called Dimplex myself who told me this was untrue. I had been missold and charged the higher price for the cheaper fire! PlumbNation offered a discount of £10.00 even though the bulb version was more than £10 cheaper. A complete shambles and it worries me how many people think they have purchased an LED fire which would never need bulbs replacing who will discover further down the line they were missold. I did thankfully get a refund but I was very angry that PlumbNation thought they could charge me for an LED version and send an identical looking fire obviously in the hope I wouldn't notice! Therefore I would not recommend this company.”

Helpful Report

Posted 7 years ago

“DO NOT USE THIS COMPANY!! If you want your item 40 + days after you purchased it and have to write, 1 email to the managing director who will not reply. Type 3 live chats, have 4 telephone calls to track your item and delivery slot down and in the end just get a refund cos you are so worn down..Then this is the perfect company for you!”

Helpful Report

Posted 3 years ago

“They are a shambles, after sales is appalling, customer services shocking. They hide behind the small print and make it very difficult to get a refund ,masters of deception comes to mind. I'm very unhappy with PlumbNation .... Beware”

Helpful Report

Posted 3 years ago

“PlumbNation be honest to yourself at least,you know what problems you have ... For a start you take and bank customers money without a stock check ( unlike all your competitors) then you make it very difficult to cancel for a refund because your after sales/customer services if they exist are appalling. Masters of reception comes to mind . I will contact Travis Perkins they are a good respectable company to deal with and I'm sure they will be interested in what's going on. People stay away from PlumbNation beware.”

Helpful Report

Posted 3 years ago

“Messed around for months with an order for one radiator, we were eventually given a date by email, We told the customer as soon as the radiator turned up we would fit, both the customer and ourselves took time out to wait for the radiator (no time was given just a date ) the radiator still did not turn up. We have ended up fitting the radiator for nothing due e to the fact we have let the customer down so badly due to your poor service. We would not recommend your company, w Would have been nice for a more understanding customer service or a very least a sorry, Very disappointing service . James @ C C Services”

Helpful Report

Posted 5 years ago

“Needed a new gas wall heater as mine had broken and needed replacing for upstairs. Ordered one but it was out of stock so quickly cancelled and was refunded the next day. So ordered the other one which was the same Brazilia F5 but not the S model without the oak side panels. I emailed the night before to make sure it was in stock before I ordered and was told it was. Having read all the negative reviews I was very worried about ordering but quick reply to the emails within a hour of being sent and wasn’t on hold more than 3 minutes to the call centre. My only downside that stops it from 5 stars is the delivery as I had to wait in all day and didn’t know who it was coming with and when so had to ring the call centre to find out on the day, but did deliver on the day confirmed so can’t complain and will probably use in the future as the item arrived with everything with it.”

Helpful Report

Posted 5 years ago

“I wish I was allowed to give no stars at all. They debited my credit card account immediately, gave two delivery dates and then admitted they did not have the item in stock and that there would be a further delay - all this whilst holding onto my money !! Finding it difficult to get my money back. SInce the order is over £100 and they are in breach of contract in terms of delivery date I will be going through Small Claims court and also put in complaint to Trading Standards. AVOID at All costs - there are other suppliers who can provide a better price and free next day delivery!!”

Helpful Report

Posted 5 years ago

“PlumbNation: Could this be classified as Fraudulent Business Practice - … Purchased and paid for 1 x Dimplex IPX4 Rated Downflow Fan Heater FX20EIPX4 from their Internet site on 15 September 2018. Received two emails from them on the 15th September acknowledging the order and stating that the order was successfully processed. A further email from PlumbNation on 17th September stated that the item was shipped and the delivery date was 19th September. On 20th September received another email from PlumbNation stating that the order was complete.. As the item had not arrived I telephoned PlumbNation on 20th September 2018 and was told by them that the order had not been shipped as the item was out of stock. I have not heard from PlumbNation since then and have had not reply to my email or messages since then. How is it possible for PlumbNation to advertise items as being available for purchase, take the money for the item, send four emails relating to the shipment and completion of of the order when PlumbNation had done absolutely nothing of the sort? This is most unethical business practice, and could be classified as fraudulent. I have had to cancel the appointment I had made with the electrician to install this on Friday . 21 September 2018. An extremely disappointed customer, PlumbNation need to get their act together give their customers the service they expect.”

Helpful Report

Posted 5 years ago

“Ordered a gas fire for almost £500. Website stated that depth was 2300mm. When the engineer came to install the product we realised it needed a minimum of 3100mm depth. Informed plumbnation who told us that because we were outside of the 14 day period we couldn't return the item even though it had only been 4 days over but still well within the 30 days returns window stated on the website. Now left with a gas appliance that is completely unuseable in my house. I thought the consumer rights act of 2015 stated that if a product is sold and it is not fit for purpose then consumers have the right to a.full refund within 30 days??!!”

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Posted 6 years ago

“Having read some terrible reviews on this company I was slightly dubious to order from them. But being desperate to find a particular part and them being one of few who supplied & significantly cheaper I decided to risk it. I have to say that the part arrived as promised 12 hours later with no issues whatsoever. I will certainly use Plumbnation again.”

Helpful Report

Posted 6 years ago

“I ordered an oil boiler from Plumb Nation. They effectively sold my order to a third party company without my knowledge or consent. The third party company supplied the goods as ordered but the boiler was 8 month old and not new as ordered. The boiler arrived on the I day requested but they were not brand new and had been stored somewhere for a significant amount of time. If I had know this, I would have placed the order with another company. I will not be purchasing anything from Plumb Nation again as I cannot trust them to supply new products.”

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Posted 6 years ago

“Ordered item, waited 3 weeks, I phoned to ask where item was, told it was out for delivery and would be with me the next day, I phoned again 4 days later, told that they would speak to the distributer and email me with an update, no email came, I phoned again the next day and told that the item wasn't in stock and I would have to wait for over another week to receive the item. I cancelled the order with them and went else where. I don't deal with liars. I wish I had read the other reviews before ordering. Don't make the same mistake that I did. You have been warned.”

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Posted 6 years ago

“Unbelievably bad service. Ordered a shower pump 5 weeks ago and I've still not received it. It seems it has got lost by there carrier and there not willing to replace it or refund my money, consequently I've lost the work because of there incompetence. I will never use them again and if you reading this I strongly recommend that you don't either”

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Posted 7 years ago

“Ordered Dimplex fire from this company. E mailed me a delivery date, then out of the blue they changed the delivery date. No reason given. The fire had very slight damage to the surround, which was only spotted by my eagle eyed mother in law. Phoned to complain, but didn't want to know. Contacted Dimplex direct to get it sorted. Pleasure to deal with. Would never use this company again.”

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Posted 7 years ago

“total waste of time.”

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Posted 7 years ago

PlumbNation is rated 2.6 based on 270 reviews